IE update hangs system when removing previous version of IE 7

Discussion in 'Windows Update' started by Wendell, Oct 20, 2006.

  1. Wendell

    Wendell Guest

    Automatic updates downloaded the latest version of Internet Explorer today
    (October 19) (since I already had the latest version, I'm not sure why this
    happened). When I try to install the update, it first tries to uninstall the
    previous version of IE, but fails and hangs up the system. I've tried several
    different ways Microsoft suggests using to uninstall previous versions of IE
    7, but none seem to work. In other words, whenever I try to install the new
    version it always hangs when trying to uninstall the old version. Any
    thoughts?
     
    Wendell, Oct 20, 2006
    #1
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  2. Wendell

    TaurArian Guest

    From what I understood, AU would not be delivering IE7 via Automatic Updates
    until 1st November.

    Perhaps you should read the following articles -

    Release notes
    http://msdn.microsoft.com/ie/releasenotes/default.aspx

    IE7 Gold has gone live
    http://msmvps.com/blogs/spywaresucks/archive/2006/10/18/182724.aspx
    Sandi Hardmeier - a Microsoft MVP since 1999 specialising in Internet Explorer

    Internet Explorer 7 will be delivered through Automatic Updates - customers
    should complete preparations by November
    http://www.microsoft.com/technet/updatemanagement/windowsupdate/ie7announcement.mspx

    Taurarian MVP
     
    TaurArian, Oct 20, 2006
    #2
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  3. Wendell

    Wendell Guest

    Thanks for the note, TaurArian.

    I have no idea why Automatic Updates tried to install IE October 19. I was
    expecting AU to do that November 1. Anyway, when I clicked install yesterday
    (October 19), the IE installation went through the Automatic Updates Delivery
    Experience Screenshots sequence that's displayed on
    http://www.microsoft.com/technet/updatemanagement/windowsupdate/ie7announcement.mspx.
    Everything was going as expected, until AU began uninstalling the current
    version of IE. That's when it hung up the entire system - the moving cursor
    just kept moving from left to right, again and again. I could move the window
    around the desktop, but couldn't click on anything else. Even
    control/alt/delete didn't
    work. So, I restarted the system and tried the update once again, with the
    same results.

    The Release Notes for Internet Explorer 7 page was helpful. But when I tried
    (%windir%\ie7\spuninst\spuninst.exe) to completely delete IE, as suggested,
    it also hung up the system.

    I wasn't getting anywhere so I did a system restore to a few days ago.
    Everything is back to normal, however, IE is missing quite a few functions,
    including the tools menu. In fact, I'm not even sure which version is running
    now. And Internet Options in Control Panel will not run.

    Any thoughts?
     
    Wendell, Oct 20, 2006
    #3
  4. Try the IE Newsgroup, some one there may be able to assist you in repairing what you
    have and then reinstalling IE7
    Web Client - General
    http://www.microsoft.com/windowsxp/...indows.inetexplorer.ie6.browser&lang=en&cr=US

    Advise them what you have done and what has happened etc. More information, more
    likely the help will be able to assist.
    --

    ==================================
    TaurArian [MS-MVP] 2005-2007 - Australia
    ==================================
    http://www.dts-l.org/goodpost.htm
    Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
    (Links to web pages and MSKB Articles are posted for the purposes of keeping the
    information current)


    | Thanks for the note, TaurArian.
    |
    | I have no idea why Automatic Updates tried to install IE October 19. I was
    | expecting AU to do that November 1. Anyway, when I clicked install yesterday
    | (October 19), the IE installation went through the Automatic Updates Delivery
    | Experience Screenshots sequence that's displayed on
    |
    http://www.microsoft.com/technet/updatemanagement/windowsupdate/ie7announcement.mspx.
    | Everything was going as expected, until AU began uninstalling the current
    | version of IE. That's when it hung up the entire system - the moving cursor
    | just kept moving from left to right, again and again. I could move the window
    | around the desktop, but couldn't click on anything else. Even
    | control/alt/delete didn't
    | work. So, I restarted the system and tried the update once again, with the
    | same results.
    |
    | The Release Notes for Internet Explorer 7 page was helpful. But when I tried
    | (%windir%\ie7\spuninst\spuninst.exe) to completely delete IE, as suggested,
    | it also hung up the system.
    |
    | I wasn't getting anywhere so I did a system restore to a few days ago.
    | Everything is back to normal, however, IE is missing quite a few functions,
    | including the tools menu. In fact, I'm not even sure which version is running
    | now. And Internet Options in Control Panel will not run.
    |
    | Any thoughts?
    |
    |
    | "TaurArian" wrote:
    |
    | > From what I understood, AU would not be delivering IE7 via Automatic Updates
    | > until 1st November.
    | >
    | > Perhaps you should read the following articles -
    | >
    | > Release notes
    | > http://msdn.microsoft.com/ie/releasenotes/default.aspx
    | >
    | > IE7 Gold has gone live
    | > http://msmvps.com/blogs/spywaresucks/archive/2006/10/18/182724.aspx
    | > Sandi Hardmeier - a Microsoft MVP since 1999 specialising in Internet Explorer
    | >
    | > Internet Explorer 7 will be delivered through Automatic Updates - customers
    | > should complete preparations by November 1
    | >
    http://www.microsoft.com/technet/updatemanagement/windowsupdate/ie7announcement.mspx
    | >
    | > Taurarian MVP
    | >
    | > "Wendell" wrote:
    | >
    | > > Automatic updates downloaded the latest version of Internet Explorer today
    | > > (October 19) (since I already had the latest version, I'm not sure why this
    | > > happened). When I try to install the update, it first tries to uninstall the
    | > > previous version of IE, but fails and hangs up the system. I've tried several
    | > > different ways Microsoft suggests using to uninstall previous versions of IE
    | > > 7, but none seem to work. In other words, whenever I try to install the new
    | > > version it always hangs when trying to uninstall the old version. Any
    | > > thoughts?
     
    TaurArian [MS-MVP], Oct 20, 2006
    #4
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