IE7 and HP Director!!!

Discussion in 'Internet Explorer' started by Bawareh, Nov 2, 2006.

  1. Bawareh

    Bawareh Guest

    I installed IE7 and my HPDirector wont open at all. I've went thru 3 days of
    troubleshooting with HP and just found out about the conflict with Ie7! Now
    I cant install any HP software without uninstalling 7 and going back to IE6,
    then running special uninstall programs and reinstalling all the HP software,
    updates, and then reprogramming everything. Maybe another days work!!!!!

    How the hell Microsoft gives us these downloads without a warning page about
    a KNOWN-FOR-MONTHS ISSUE prior to install is beyond OUTRAGEOUS WRECKLESSNESS
    AND CARELESSNESS!!! UNFFFNBELIEVABLE BILL!!!! GO TO HELx!!!!!!!
     
    Bawareh, Nov 2, 2006
    #1
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  2. Bawareh

    gurujan Guest

    Welcome to the club!

    I posted the same complaint, and got a reply telling me hp support had given
    him a link, which I pass on:

    ftp://ftp.hp.com/pub/softlib/software7/COL11004/sj-32585-2/COL11004.exe.

    BUT he said hp had told him it was for a different series of scanner and
    when I saw the file was even bigger than the program itself(!), I gave up.
    Didn't want to risk a waste of d/l time on a program that might not work on
    my series of scanner.

    A few minutes back HP India told me a patch making the h/w compatible with
    IE7 was expected 'any day'.

    I live in hope

    P.S. I've had no trouble with my HP Deskjet--touch wood
     
    gurujan, Nov 2, 2006
    #2
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  3. HP were aware of the problems before the release of IE7 and failed to
    respond within the time frame allowed.. not all HP products are affected,
    btw.. my DeskJet 5150 and support programs work flawlessly..
     
    Mike Hall - MS MVP Windows Shell/User, Nov 2, 2006
    #3
  4. Bawareh

    Ted Guest

    I installed IE7 and my HPDirector wont open at all. I've went thru 3 days
    of
    troubleshooting with HP and just found out about the conflict with Ie7! Now
    I cant install any HP software without uninstalling 7 and going back to IE6,
    then running special uninstall programs and reinstalling all the HP
    software,
    updates, and then reprogramming everything. Maybe another days work!!!!!

    How the hell Microsoft gives us these downloads without a warning page about
    a KNOWN-FOR-MONTHS ISSUE prior to install is beyond OUTRAGEOUS WRECKLESSNESS
    AND CARELESSNESS!!! UNFFFNBELIEVABLE BILL!!!! GO TO HELx!!!!!!!


    --
    Baw

    Short of uninstalling IE7, one trick that works is to click on HP Director,
    then press Alt + space.
    Choose Minimize (you may have to click twice). HP Director will then appear
    on the Task Bar.
    Just click to Maximize. HP says they are working with MS to fix.
    Ted
     
    Ted, Nov 2, 2006
    #4
  5. And if that trick works, see MVP Sandi's site for a script that automates
    the process

    http://msmvps.com/blogs/spywaresucks/archive/2006/10/22/197647.aspx

    I don't understand why this HP issue is not at least mentioned in the
    release notes. It has to affect a lot of people. And surely by now HP
    should have informed all their support people of the conflict.
     
    Code-Curious Mom, Nov 2, 2006
    #5
  6. Bawareh

    Dotty Guest

    I discovered the hard way that my hp all in one printer might as well be in
    the bin as it will not work with IE 7 as you all know. I tried the fix below
    but still could not get the hp director to open. Maybe I did not wait long
    enough but as I have had to go back to IE 6 to get the printer to work I will
    wait and see if HP ever come up with a patch before I mess about any more. My
    printer is only months old as well.
    Am I wrong , but it seems to me that Hp could not cares less and I cannot
    find a Microsoft phone number to ask if they are working on the problem .
    Tell you what though, if in the end hp do not sort this out, that combined
    with the fact that they do not even seem to care meand that I will never buy
    an hp make of printer again.
    It is even more annoying that IE7 is now being notified as an update to me
    but there is no mention of the conflict with hp printers. Are there only
    about 5 of us who have aproblem then?
     
    Dotty, Nov 2, 2006
    #6
  7. Bawareh

    Bawareh Guest

    Let's see. MS makes a new IE that they know for months that doesn't work
    with HP, but it is HPs responsibility and fault???

    How about MS get it working right in the first place before releasing it,
    or, at least release IE with a KNOWN ISSUES WARNING LIST so we don't have to
    spend a week fixing MS's new program that doesn't work!!!
     
    Bawareh, Nov 2, 2006
    #7
  8. Bawareh

    Alias Guest

    It's called "passing the buck" and, unfortunately, Truman's dead.
    LOL! MS care about their paying customers? You ARE kidding, aren't you?

    Alias
     
    Alias, Nov 2, 2006
    #8
  9. Bawareh

    Bawareh Guest

    The problem is that I've already uninstalled HP and cant load it back from my
    CD, or any of the HP driver downloads anymore....it keeps saying a file is
    missing when i try to connect my HP during install.

    HP tech support says that I have to uninstall Ie7 and reinstall Ie6, then
    run HP uninstall programs, and reinstall HP again!

    MS has no free tech support phone number that I know of (not even to fix a
    problem that they created with their new program)!!!!
     
    Bawareh, Nov 2, 2006
    #9
  10. HP are now taking steps to correct the issues.. they know it is something
    that they have to do, and have done for some while.. take it up with HP..
     
    Mike Hall - MS MVP Windows Shell/User, Nov 2, 2006
    #10
  11. Bawareh

    gurujan Guest

    One of HP India's suggestions to resolve my problem with HPDirector was to
    reinstall WINXPSP2. When I did (and HP Director came to life!) I also found
    that WINXPSP2 had uninstalled IE7 and reverted to IE6!

    You might like to try that!
     
    gurujan, Nov 3, 2006
    #11
  12. Kiwipat reports in the comments section of my blog that a fix has been
    released, available at:
    ftp://ftp.hp.com/pub/softlib/software7/COL10861/sj-31873-2/COL10861.exe

    I have not tested the recommended software; an information page about the
    download can be found here:
    http://h10025.www1.hp.com/ewfrf/wc/...softwareitem=sj-31873-2&jumpid=reg_R1002_USEN


    --

    Sandi Hardmeier
    Microsoft MVP since 1999
    http://www.ie-vista.com
    Blog:
    http://www.msmvps.com/spywaresucks
    Internet Explorer Community
    http://www.microsoft.com/windows/ie/community/default.mspx
    The email address I use for newsgroups is a spam trap and does not get read.
     
    Sandi - Microsoft MVP, Nov 3, 2006
    #12
  13. Bawareh

    Bawareh Guest

    Thank you, but i have already gone back to IE6 and finally reinstalled HP.

    I don't care what MVP Mike says above. Blaming HP does not cut it at all!!!
    MS has a duty to not destroy my cpu programs, or at least warn me of the
    known (for many months) problems! Isn't that what release notes are for???
    I don't trust MS anymore and cant install IE7 again....I don't have 3 more
    days of my life to give them! Maybe, if , and after MS gets it right and I
    see proof of everyone saying a patch/new release is working with HP, I will
    try again!!!
     
    Bawareh, Nov 3, 2006
    #13
  14. Sandi - Microsoft MVP, Nov 4, 2006
    #14
  15. HP have traditionally been slow at releasing software updates for as long as
    I can remember.. so much in fact that I dumped an expensive scanner of
    theirs for a Canon product because they flatly refused to produce drivers
    until such time as they were good and ready.. unfortunately, their printers
    are still #1, and I feel obliged to use one..

    If the world and his dog was controlled by the speed at which peripherals
    manufacturers were prepared to release fixes, we would still be playing with
    Windows 3.11 for Workgroups.. please note that even Microsoft are obliged to
    wait until who knows quite when for the company that produces MS branded
    hardware to write and release drivers..

    Whether you like to hear it or not, MS is not the bad guy here..
     
    Mike Hall - MS MVP Windows Shell/User, Nov 4, 2006
    #15
  16. Bawareh

    Steve Guest

    I played around with IE 7 Beta 2 and 3, and knew that the HP Director would
    not work with IE 7. I uninstalled and waited till IE went gold and
    installed, thinking there would be a patch from HP soon. If I recall there
    was discussion in here about HP and IE 7 months ago. I did goggle searches
    and found the Alt-space workaround, I think it was originally in the HP
    forums, it works great, just takes a second. I like IE 7.
    I think most people misunderstand, if this is your hobby and you want to
    continue with newer and safer and better it will cost you to upgrade, If
    this is your business the cost of upgrading is part of doing business. I
    had to get rid of hardware upgrading from Windows 3.1 to Windows 95, and
    also, had to chunk my scanner and video cam upgrading to XP. Now the Vista
    upgrade advisor mentions I may have to upgrade again. This is part of the
    process, gosh I buy a new car every 3 to 4 years. If you can't afford to
    upgrade that is cool, just keep your Packard Bell computer with your 14k
    dial up modem in pristine condition with your reinstall floppy discs at the
    ready. Just don't expect to download new applications and have them work
    flawlessly or blame Microsoft for giving away free new software that does
    not work with older software bundled with hardware that you paid for.
    Personally I wouldn't buy a couch that does not fit through my front door
    and blame the builder or the couch store because the door is too narrow. I
    would measure the door before I bought the couch, i.e. research stuff
    before you download it. If you need help that is one thing but, just to
    complain and gripe is something entirely different. If you can find this
    newsgroup to complain one could have found this newsgroup beforehand to
    research.

    Steve
     
    Steve, Nov 4, 2006
    #16
  17. Bawareh

    gurujan Guest

    gurujan, Nov 4, 2006
    #17
  18. Bawareh

    Steve Guest

    The release date on this file is June 9, 2006 and it is for the 4800 series
    scanners...........
    so not sure if it is new, and or if it will work with other scanners, but,
    still not worth the trouble and duplicated files. ALT-Space works....


    Steve
     
    Steve, Nov 4, 2006
    #18
  19. Sandi - Microsoft MVP, Nov 5, 2006
    #19
  20. Bawareh

    Bawareh Guest

    I get it already, MS makes new programs, HP is slow to fix the problem
    created by the NEW program MS created. But what you don't get is that MS
    created and pushed out IE7 without it working with common HP printers and did
    not warn me of the long known problem!!! MS's duty is to not create
    problems, but if they can't help it, they need to at least warn us that it
    will SCREW UP MY CPU AND CAUSE DAYS OF WORK to fix it!

    When they don't get it right, and don't warn me of known issues, then screw
    up my cpu, they LOSE CREDIBILITY of being a decent company....AS THEY HAVE
    LOST CREDIBILITY HERE!!!

    But, I know Mr MS MVP Mike, your still gonna say it is all HPs fault!!!
    Deflect all responsibility instead of making it better next time. Is that
    really MS's way of doing business??? Shameless!

    Still waiting! Looking at Firefox and others too!
     
    Bawareh, Nov 18, 2006
    #20
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