IE7 bug

Discussion in 'Internet Explorer' started by catsmeow, Sep 25, 2007.

  1. catsmeow

    catsmeow Guest

    When browsing MSN home page articles, the "Internet Explorer cannot display
    the web page" window inserts itself within the article where an advertisement
    box is, or shows up elsewhere on the page and disrupts the page layout. The
    article is still there to read, but this also causes browsing problems. This
    occasionally causes a hungup apps error which means I end up at the desktop
    because of closing down. I have run all updates and am currently using
    Webroot Spysweeper with antivirus and Windows Messenger Live. The problem
    started about 2 months ago.
     
    catsmeow, Sep 25, 2007
    #1
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  2. catsmeow

    Leonard Grey Guest

    Can't reproduce here. Use the troubleshooting steps below.

    Method 1: Clear cached data.

    To determine whether a performance issue or an error message is caused
    by corruption in the cached data used by Internet Explorer 7, clear the
    cached data:

    Open Internet Explorer 7 > Tools > Delete Browsing History > Delete All
    Test Internet Explorer to see if it works correctly. If the problem
    still occurs, try Method 2.

    Method 2: Run Internet Explorer 7 in 'No Add-Ons' mode

    Third-party add-ons for Internet Explorer, such as ActiveX controls and
    browser toolbars, can cause problems if an add-on is damaged or if an
    add-on conflicts with Internet Explorer 7. To determine whether the
    error is caused by an add-on, run Internet Explorer 7 in 'No Add-Ons'
    mode. Can't guess what version of Windows you have so here are
    directions for XP and Vista:

    For Windows XP:
    Start > All Programs > Accessories > System Tools > Internet Explorer
    (No Add-ons)

    For Windows Vista:
    Start > type Internet Explorer in the Start Search box > click Internet
    Explorer (No Add-Ons)

    Test Internet Explorer to see if it works correctly. If the problem
    still occurs, try Method 3. If the problem no longer occurs, one (or
    more) add-ons is causing the problem. In this case, use the Manage
    Add-ons tool to determine which add-on is causing the problem:

    1) Open Internet Explorer 7 > Tools > point to Manage Add-ons > click
    Enable or Disable Add-ons.

    2) In the Show box, select 'Add-ons that have been used by Internet
    Explorer' to display all add-ons that are installed on the computer. For
    each item in this list, select the add-on, and then click Disable under
    Settings. When you have disabled all the items in this list, click OK.

    3) Exit and then restart Internet Explorer 7 > Tools > point to Manage
    Add-ons > click Enable or Disable Add-ons. Now enable a single add-on,
    then exit and restart Internet Explorer 7 to see if it works properly.
    Repeat until you determine which add-on causes the problem to occur.

    After you have used this process to determine which add-on(s) causes the
    problem, disable that add-on or uninstall the software that installed
    the add-on. (You won't need to uninstall the software if it gives you
    the option of not using a browser add-on.) In any case you should
    contact the vendor that provided the add-on for a solution.

    Method 3: Reset Internet Explorer 7 settings

    A performance issue or an error message may be caused by inappropriate
    configuration settings. Reset Internet Explorer 7 to its default (i.e.,
    original) configuration. This step will also disable any add-ons,
    plug-ins and toolbars that are installed. Although this solution is
    quick, it also means that if you want to use any of those add-ons in the
    future, they must be reinstalled. To reset Internet Explorer 7 settings:

    Open Internet Explorer 7 > Tools > Internet Options > Advanced tab >
    under Reset Internet Explorer Settings, click Reset.

    Method 4: Prevent interference by third party security applications

    Many third party security applications (security suites, anti-virus
    programs, anti-spyware programs, firewalls, etc.) interfere with
    Internet Explorer's normal operation to protect your computer from
    malicious software. Review your security software's settings to see if
    this may be happening to you. If so, you may decide to alter your
    program settings.

    Method 5: Identify and remove viruses and other malicious software

    Issues with Internet Explorer 7 can also be caused by the presence of
    viruses or other malicious software, collectively known as malware.
    Since malware can be very hard to detect you typically need to scan your
    system for malicious software with /several/ of the better online
    scanners (Kaspersky, Eset, Trend Micro, Panda, Sophos, Symantec etc.) If
    necessary, submit a HiJack This log to one of the expert web sites that
    analyze these logs.

    Method 6: Undo the changes made by registry cleaners

    Issues with Internet Explorer can also be caused by the use of so-called
    registry cleaners, which often damage a computer, sometimes irreparably.
    If you were using a registry cleaner and it has an undo function, try
    undoing the changes that may have caused your problems to occur.

    Installation issues:

    If you installed IE 7 on Windows XP SP2, you may have a damaged
    installation of Internet Explorer 7. In this event try to uninstall IE 7
    (which returns you to IE 6) by following these directions /exactly/:

    http://www.ie-vista.com/kbase2.html

    and then re-install IE 7 following these directions /exactly/:

    http://www.ie-vista.com/known_issues.html#pre-install.

    Rather than installing through Microsoft Update, download the IE 7
    installer from Microsoft:

    http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

    and install directly from your hard disk.
     
    Leonard Grey, Sep 25, 2007
    #2
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  3. catsmeow

    PA Bear Guest

    Sounds like you're using a custom hosts file.
     
    PA Bear, Sep 25, 2007
    #3
  4. catsmeow

    catsmeow Guest

    Thank you for the info. Some of it I've already tried in the last 4 hours
    and did not solve the problem. BTW, I have XP Home w/SP2. I will try your
    suggestions that I have not done and repost here later. Thank you so much.
     
    catsmeow, Sep 25, 2007
    #4
  5. catsmeow

    C A Upsdell Guest

    Perhaps you are using software to suppress ads?
     
    C A Upsdell, Sep 25, 2007
    #5
  6. catsmeow

    catsmeow Guest

    Thank you all for your responses. I have tried 5 of the Methods and no
    change in the problem. I don't think I am adept enough to handle a couple of
    the Methods listed. In the process of executing the reset I lost some info.
    I'm not sure what the differences are between IE6 and IE7, but I think I
    might need to go back to IE6. How do I do this?
     
    catsmeow, Sep 25, 2007
    #6
  7. catsmeow

    Leonard Grey Guest

    As I previously wrote:

    "If you installed IE 7 on Windows XP SP2, you may have a damaged
    installation of Internet Explorer 7. In this event try to uninstall IE 7
    (which returns you to IE 6) by following these directions /exactly/:

    http://www.ie-vista.com/kbase2.html"

    If your problem is due to a misconfiguration of Internet Explorer
    settings and you do not 'Reset Internet Explorer setting' (Method 3
    below) your problem will likely follow you back to IE 6.

    See also:

    "How to Uninstall Internet Explorer 7"
    http://support.microsoft.com/kb/927177
     
    Leonard Grey, Sep 25, 2007
    #7
  8. catsmeow

    catsmeow Guest

    I executed Method 3 which changed a whole lot of settings, but the problem
    still persists. That's why I think I better go back to IE6. Thank you and I
    will take your advice and try not to make matters worse.
     
    catsmeow, Sep 25, 2007
    #8
  9. catsmeow

    catsmeow Guest

    Used Add/Drop and went back to IE6 and still have the problem. I did reset
    again on IE7 before the Add/Drop. I am NOW undecided on what to do next!
     
    catsmeow, Sep 25, 2007
    #9
  10. catsmeow

    Leonard Grey Guest

    Did you disable your ad blocking software, as an earlier poster suggested?
     
    Leonard Grey, Sep 25, 2007
    #10
  11. catsmeow

    catsmeow Guest

    Forgive me for being so dense, but is Webroot my ad blocker? (Sorry, I know
    just enough about this stuff to screw it up.)
     
    catsmeow, Sep 25, 2007
    #11
  12. catsmeow

    Leonard Grey Guest

    Webroot is the name of a company that creates software.

    Look, open your Start menu and look through your programs. When you come
    across one that may be or may contain an ad blocker, open the program
    and go through its menus. See anything about blocking ads?
     
    Leonard Grey, Sep 25, 2007
    #12

  13. Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
    extension. (Not Hosts.sam)
    Make sure Windows is set to show hidden files and folders and is NOT set to
    hide extensions for known file types.
    If HOSTS exists, rename it to HOSTS.OLD
    Reboot an try again.
     
    Frank Saunders, MS-MVP OE/WM, Sep 25, 2007
    #13
  14. catsmeow

    catsmeow Guest

    I removed Adaware and an expired ver. of Adbegone with Add/Drop in the
    Control Panel and restarted. The message is gone, but now the articles have
    a 4-5" long blank space in the middle and they take about 20 seconds to load.
    Should I now try to reload IE7 per your instructions?
     
    catsmeow, Sep 26, 2007
    #14
  15. catsmeow

    catsmeow Guest

    Did exactly as you rec. and now the error message is across the top of the
    page and there is an empty 4x4" box in the middle of the article that has a
    heading saying "advertisement". Mind you, I am back in IE6 now.
     
    catsmeow, Sep 26, 2007
    #15
  16. Is it a one line yellow bat?
    Exactly what does it say?
     
    Frank Saunders, MS-MVP OE/WM, Sep 26, 2007
    #16
  17. catsmeow

    catsmeow Guest

    It is the exact same error message - only it is spread across the top like a
    banner ad would be.
     
    catsmeow, Sep 26, 2007
    #17
  18. catsmeow

    PA Bear Guest

    And if you disable all Spysweeper Shields, does the problem persist?
     
    PA Bear, Sep 26, 2007
    #18
  19. catsmeow

    catsmeow Guest

    You just might be on to something! I disabled the shields and now the only
    issue is about 8" of blank space in the middle of the articles. I'm just not
    too sure I want to leave myself unprotected. And, I would also like to go
    back to IE7. -CAT
     
    catsmeow, Sep 26, 2007
    #19
  20. catsmeow

    PA Bear Guest

    Look in C:\WINDOWS\SYSTEM32\DRIVERS\ETC <=this folder for a file named HOSTS
    (no extension; not Lmhosts). If found, rename it to HOSTS.OLD, reboot and
    see if the behaviour persists.

    What anti-virus application are you running?
     
    PA Bear, Sep 26, 2007
    #20
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