IE7 crashes on close when MS Word is open

Discussion in 'Internet Explorer' started by Claire, Apr 21, 2009.

  1. Claire

    Claire Guest


    I was so hopeful, but I just uninstalled it and yet the problem persists.
    Moreover, I still have both copies of mfc80u.dll.

    Claire, Apr 23, 2009
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  2. I've not forgotten about you, Claire.

    You've told me that the Installed date for KB963027 was Friday, 17 April.
    On that Friday, did you get a pop-up prompt/notice from Automatic Updates
    telling you that updates had been installed and that you needed to reboot or
    did you go to shut down the computer and encounter an "Install updates and
    shut down" prompt?
    PA Bear [MS MVP], Apr 24, 2009
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  3. I suppose as a last resort you could try installing that patch in my
    original reply, but as I stated it is not regression tested and may cause
    more problems. Or you could try reinstalling the VC++ 2005 SP1 components
    from the latest link I posted. But I'm all of ideas - in the "old" days (ie
    pre SXS) it would have been a simple matter to just delete a few DLLs, but
    SXS is a lot more complicated.

    Sorry I couldn't help further.


    Claire wrote on Thu, 23 Apr 2009 11:00:02 -0700:
    Daniel Crichton, Apr 24, 2009
  4. Turning on and turning off the Norton AntiVirus plug-in for Microsoft

    1. Does the behavior-in-question persist if you disable NAV's Office
    plug-in, Claire?

    Please see:

    How to read the WindowsUpdate.log file

    Open WindowsUpdate.log & make sure the cursor defaults to the very
    beginning/top of the log file | Open a Search window via CTRL+F | Copy/paste
    the following into the "Find what" box:

    April 2009 (KB890830)

    After making sure that Direction | Down option is enabled/checked, press
    ENTER. This should take you to the section of the log where the April 2009
    version of the Malicious Software Removal Tool (KB890830) was first offered
    to the computer. The entry will look something like the following:

    2009-04-15 02:03:08:950 964 cc4 Agent * Title = Windows Malicious
    Software Removal Tool - April 2009 (KB890830)

    2. What's the date of this entry, Claire?

    3. Now start scrolling downward and tell me if you see a line saying "Update
    is not allowed to download due to regulation" a few lines (5-20 or so) below
    the first entry?

    [If you're curious, what I'm trying to determine is why KB963027 was
    offered/installed by Automatic Updates on 17 April 2009 but the Malicious
    Software Removal tool was not.]

    4. One last question: Has Automatic Updates installed Vista SP1 yet? (You
    would have been prompted to reboot, if so)?
    ~PA Bear

    PA Bear [MS MVP], Apr 25, 2009
  5. Claire

    Claire Guest

    1. The link you posted would have me start Norton antivirus to uncheck the
    "enable office plug-in" option. But I no longer have Norton or any Norton
    apps installed on my computer (as far as I can tell... I used the removal
    tool), and so I don't think I can do this step.

    2. April 21, 2009: "2009-04-21 23:12:55:805 1264 1058 Agent * Title =
    Windows Malicious Software Removal Tool - April 2009 (KB890830)"

    3. Just so we're on the same page, when I scroll downwards from the April
    2009 (KB890830) entry I posted above, it brings me to more recent updates.
    The log file starts at April 16 and goes down through April 25. I tried
    searching up and down from the entry I posted above, but didn't see anything
    like "regulation". There's a lot of line entries for each date, and up and
    down both ways is stil April 21.

    I looked for April 17, 2009 in the log file and did find this:
    "2009-04-17 03:00:17:332 1184 e6c DnldMgr * Update is not allowed to
    download due to regulation," as well as a lot of others like it. There are A
    LOT of these entries in the update log (is that normal?). The closest one to
    the KB890830 line says "2009-04-21 22:41:34:466 1264 6dc DnldMgr * Update
    is not allowed to download due to regulation."

    4. No, my computer still has not installed Vista SP1. It's still in the
    windows update list and I haven't been prompted to shut down my computer. I
    have no idea why.

    Does this help?

    Claire, Apr 25, 2009
  6. Claire

    Claire Guest


    I really appreciate your help. I'm going to follow PA bear's line of
    reasoning and if we still can't figure it out, maybe I'll do your method of
    last resort.

    Thanks so much.
    Claire, Apr 25, 2009
  7. Oops, sorry about the Norton stuff. Disregard it, please.
    Aha. Well, that's pretty unusual in and of itself and suggests that
    Automatic Update may not have been working until April 16th. Earlier in
    this thread (i.e., April 22), you told me "There is a list of available
    system restore points, going back about five days" (i.e., April 16th,
    coincidentally enough).

    In your first post in this thread (April 21), you told us that you'd
    uninstalled NAV and installed AVG (Free v8.5, I assume). Later on the 21st,
    you downloaded & ran the Norton Removal Tool, at my suggestion and told us
    that your NAV subscription may have expired or was about to expire.

    Did you uninstall NAV and then install AVG on April 16th?

    [I'm starting to suspect a hijackware issue again, Claire, and that your NAV
    subscription had, in fact, expired.]
    PA Bear [MS MVP], Apr 25, 2009
  8. Claire

    Claire Guest

    Hmm... it says in my control panel that I downloaded AVG (yes, v8.5) on April
    4, 2009.

    The part that confuses me is this: Norton may have expired before I removed
    it, but it almost certainly would have been up and running a year ago when
    this problem started. I've been trying to resolve this issue for a while
    now, fiddling with it myself, scouring the web for similar problems, trying
    different proposed solutions (like resetting internet settings, etc.). I
    wonder if I didn't change the settings or alter something myself, through the
    course of trying to fix this?

    If it is/was hijackware, can it be fixed? I recently ran a full system scan
    with AVG and didn't find anything. Is there another way to find out for sure?

    Claire, Apr 26, 2009
  9. Claire

    Claire Guest

    Pa Bear,

    I just searched through my records. It appears I purchased a subscription
    for Norton Internet Security on 12/5/07, so it would have been running on
    3/3/08 when this problem first started. But it would not have been current
    when it was uninstalled this month.

    Claire, Apr 26, 2009
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