IE7 crashes when installing Microsoft Update ActiveX control

Discussion in 'Windows Update' started by Marc, Aug 12, 2008.

  1. Marc

    Marc Guest

    I have set up a new PC with Windows XP SP3 and IE7.
    Windows Update works.

    But if I try to install Microsoft Update or Office Update via the Microsoft
    web side IE7 crashes. The crash occurs some seconds after I have to confirm
    the installation of the ActiveX control.

    Any ideas what's wrong or what I can do to install Microsoft Update?
    Marc, Aug 12, 2008
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  2. Details? E.g. if that means you are getting a Windows Error Report
    what is the Error Signature or what does the Event Viewer show?

    What happens if you do this after booting in safe mode with networking?

    Note: if you rely only on third-party software for your firewall
    you should ensure that you have Windows firewall active
    before connecting to the Internet when you try that.

    Good luck

    Robert Aldwinckle
    Robert Aldwinckle, Aug 12, 2008
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  3. Marc

    Marc Guest

    Hi Robert,

    thank you for the reply.

    Crash means an application error occurs (instruction ... at memory ... .
    Write to memory failed).
    No error report and only the logged application error in the event log.

    I think have I found the source of trouble: I have tried to deactivate my
    McAfee virus scanner. Now the installation seems to be OK. Maybe it's time to
    send a bug report to McAfee :)

    Thank's for your help anyway.
    Marc, Aug 13, 2008
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