IE7 crashes when installing Microsoft Update ActiveX control

Discussion in 'Windows Update' started by Marc, Aug 12, 2008.

  1. Marc

    Marc Guest

    I have set up a new PC with Windows XP SP3 and IE7.
    Windows Update works.

    But if I try to install Microsoft Update or Office Update via the Microsoft
    web side IE7 crashes. The crash occurs some seconds after I have to confirm
    the installation of the ActiveX control.

    Any ideas what's wrong or what I can do to install Microsoft Update?
     
    Marc, Aug 12, 2008
    #1
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  2. Details? E.g. if that means you are getting a Windows Error Report
    what is the Error Signature or what does the Event Viewer show?


    What happens if you do this after booting in safe mode with networking?

    Note: if you rely only on third-party software for your firewall
    you should ensure that you have Windows firewall active
    before connecting to the Internet when you try that.


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Aug 12, 2008
    #2
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  3. Marc

    Marc Guest

    Hi Robert,

    thank you for the reply.

    Crash means an application error occurs (instruction ... at memory ... .
    Write to memory failed).
    No error report and only the logged application error in the event log.

    I think have I found the source of trouble: I have tried to deactivate my
    McAfee virus scanner. Now the installation seems to be OK. Maybe it's time to
    send a bug report to McAfee :)

    Thank's for your help anyway.
     
    Marc, Aug 13, 2008
    #3
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