IE7 crashes with Macromedia Flash Player

Discussion in 'Internet Explorer' started by Neil, Dec 11, 2007.

  1. Neil

    Neil Guest

    I run IE7 on Win XP Home + SP2.

    I have installed Macromedia Flsh player from Adobe (following guidance from
    Adobe to the letter, including unistalling all previous versions first) and
    it seems to work OK on most sites, but one site I visit (Nikon Eurpope/GB)
    always causes IE to crash, citing Flash Player as the problem.

    Are there some settings in IE7 I need to alter to get Flash player to work
    properly?

    Adsbe have said that if I followed their installation instructions fully
    (which I have), then it is not a fault with Flash Player but rather either
    with IE or Windows.

    I can see and use Flash material on the main Adobe website with no problems.

    All advice most welcome.
    Thanks
     
    Neil, Dec 11, 2007
    #1
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  2. If you mean that flash9b.ocx is referred to in an Error Signature
    it could actually be interference by some other program which might
    appear earlier in the call stack (e.g. as seen by the Stack Back Trace
    in the associated drwtsn32.log dump.)


    I have never used it but supposedly there is a debug version of the Flash
    player. Perhaps it would give you better clues?


    BTW please post a URL for the .swf file that is crashing.
    Someone else may be see the same symptom in which case
    you both could compare details about your environment, etc.


    HTH

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Dec 12, 2007
    #2
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  3. Neil

    Neil Guest

    Hi Robert
    Thanks for this - but sorry, I hardly understand a word of what you are
    saying. I am just a poor single home-office user with a basic knowledge of a
    PC!

    What is an 'Error Signtaure'? I just get a blue box saying 'Sorry, IE has
    encountered a problem and has to close. Pleases end an error report to MS '
    etc.
    What is a Stack Back Trace?
    Where would I find a 'debug version of Flash Player'?

    Sorry, I appreciate that you have tried to help, but I guess I need that
    advice in plain simple language!!

    My environment is anew PC (only 2 weeks old) with Win XP Home with SP2 and
    updates via Windows Update.
    IE7 pre-installed (so can I still roll back to IE6 if I wanted to??)
    AVG anti-spyware
    Small office network with firewall in the router modem.

    Cheers
    Neil
     
    Neil, Dec 12, 2007
    #3

  4. Where did you find that Flash9b.ocx was the cause of your problem?
    I asumed that you clicked on the button in that dialog which led to the
    Error Signature display. BTW it is capturable using doubleclick, Ctrl-a, Ctrl-c


    A portion of the drwtsn32.log (as desribed in the drwtsn32.exe Help.)


    The same place you downloaded the other one from: Adobe.


    Try searching. My response was loaded with searchable keywords
    and phrases. Hint: keyword phrases can be found by most search
    engines by enclosing them in doublequotes.


    Perhaps. Did you look for it in Add-Remove Programs?


    Good luck

    Robert
    ---
     
    Robert Aldwinckle, Dec 12, 2007
    #4
  5. I have a couple of machines here with this same setup and no problems with
    the Flash Player crashing IE7.
    Does this mean that you used the Flash Player Uninstaller located at the
    following link to remove previous versions of the Flash Player?
    http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe
    Note: This Flash Uninstaller utility was recently updated on Dec 7th, so if
    you are using a previously released version download this latest version of
    the Uninstaller and run it to remove the Flash Player from your system.

    "Seems to work" or "does work" on other sites?
    I assume you are referring to one or all of these links, I have no problem
    with any of these links with regard to Flash causing IE to crash?
    http://www.europe-nikon.com/home/en_GB/index.html
    http://www.europe-nikon.com/home/en_GB/homepage/narrow/site.html
    http://www.europe-nikon.com/home/en_GB/homepage/broad/site.html
    So after you used the Manual Flash Uninstaller utility from Adobe(see the
    link I supplied above), how did you reinstall the Latest Flash Player?
    Did you use the Online installation here:
    http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
    Or did you download and run the Manual Flash Player installer located here:
    http://www.macromedia.com/go/full_flashplayer_win_ie
    What instructions would that be?
    The latest Public version of the Flash Player is "Flash9e.ocx" Version
    9.0.115.0 and is installed in the following location on your Hard Drive:
    C:\WINDOWS\system32\Macromed\Flash

    You might try the following procedure to resolve your issue.

    1. Download and Run the Manual Flash Player Uninstall utility from the
    following link to completely remove Flash from your machine:
    http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe
    2. Download and Run the Manual Flash Player Installer file from the
    following location:
    http://www.macromedia.com/go/full_flashplayer_win_ie

    Note: Before you Run this installer file be sure to disable any Third Party
    Security Applications running in real-time that might prevent writing to the
    Registry.

    Good luck,

    Donald Anadell
     
    Donald Anadell, Dec 12, 2007
    #5
  6. Neil

    Neil Guest

    Hi Donald
    Thanks for this
    Please see annotated comments in your reply.
    Neil

    Yes, this is what I mean and what I have done
    Does work - no crashes - only crashes on the Nikon webpage. Therefore the
    problem is associated only with the Nikon page, not with Flash overall??
    Yes, these are the sites that cause the problem - espcially the last one,
    with all the Flash images. It loads and is there for about 30 seconds, then
    the 'IE has to close' window appears.
    Instructions provided by Adobe on the 'Flash' troubleshooter part of their
    website
    This is the version that I currently have, in that location, and it still
    causes crashes (tried it again this morning with that same reult - "Sorry, IE
    has encountered a problem and needs to close...". The error report window,
    under 'more informatipon' says that Flash Player is the problem.
    I will try this again, but don't hold out much hope, as I already have the
    latest version, that came from the Macromedia site, not the Adobe site.
     
    Neil, Dec 13, 2007
    #6
  7. Neil

    Neil Guest

    Robert
    Please see annotated comments below.
    Thanks
    Neil

    When IE crashes, I get the usual window saying 'Sorry, IE has encountered a
    problem and needs to close....'. On sending the error report to MS and then
    clocking on the 'more information' link to find the cause of the problem, it
    alwaysy says that Flash Player is the cause of the crash.
    Double clicking what? The error message I get saying IE has to close?
    Nope, nothing there of that nature - Adobe don't think there are any
    problems with Flash - although there are one or two bits of advice on Google
    search for "Flash, Corrupt, IE7"
    Not yet. IE7 came preinstalled, so I was just wondering whether I I can
    roll back. On my previous PC where I upgraded IE6 to IE7, roll back was
    clearly possible. But on a new PC without an upgrade....?
     
    Neil, Dec 13, 2007
    #7
  8. Neil

    Neil Guest

    Donald

    A PS to my mesage of a short while ago.
    As I feared, I have done whet yoiu suggested using the downlaods direct from
    the links to Macromedia you supplied, unistalled and reinstalled (the latter
    with no Windows programmes running and all AV programmes closed) and guess
    what - still IE crashes on the Nikon site (but not the BBC homepage which
    also needs and uses Flash Player).

    Weird or what?

    I have seen hints elsewhere on Help pages voa Google that there may be some
    Registry keys not being cleared properly by the uninstall/install process.
    BUT, it does seem to be a localised problem, so maybe there is something not
    working properly on the Nikon site (but you can access it....).

    Neil
     
    Neil, Dec 13, 2007
    #8
  9. I'm afraid I'm running out of ideas here Neil. I can't reproduce your
    crashing problem here on any machine running Windows XP SP2 with IE6 or IE7
    and Flash Player Version 9.0.115.0 installed when I visit any of these
    links.

    I sounds like you have Flash installed properly, so I'm not sure why this
    particular site is causing your issue. Do you get the same crashing problem
    when visiting the Nikon USA web site?:
    http://www.nikonusa.com/

    Good luck,

    Donald Anadell
     
    Donald Anadell, Dec 13, 2007
    #9
  10. Neil

    Neil Guest

    Thanks again Donald

    I went to the Nikon US site, as you suggested, it loaded and seemed stable
    for about 2 minutes (with lots of Flash display stuff at the top). I then
    went direct from there to the Europe/UK site and again it loaded and seemed
    OK for about 30 seconds - the Flash media stuff OK again - and then IE "had
    to close..." and yes, the reported error on the more information screen was
    Flash Player.

    By the way, another completely different (i.e. not a Nikon site!!) website
    caused the same IE crash earlier today, citing Flash player as the cause -
    but only once; the next time I visited that site, it was OK, no problem.

    Cheers
    Neil
     
    Neil, Dec 13, 2007
    #10
  11. Donald Anadell, Dec 13, 2007
    #11

  12. I didn't know there was a "more information" link to use *after* using the Send
    button. *Before* you use the Send button there is a <click here> link.
    When you use that you are presented with another dialog the biggest part
    of which is titled Error Signature. The text in that block is capturable the
    way I described.


    I don't think that you are trying to *think* about what you are reading... ; ]


    Ok. It looks as if they aren't making the debug versions of the latest
    player as generally accessible any more...

    http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?catid=616&threadid=1303512

    (Live Search for
    download "flash player" "debug version" site:adobe.com
    )


    BTW you still haven't supplied us with a usable URL to see if anybody
    else gets the same symptom. Until that happens it is fair to assume that
    your symptom is caused by something unique in your environment.
    You would have to troubleshoot that yourself by systematically eliminating
    likely causes of interference.


    Good luck

    Robert
    ---
     
    Robert Aldwinckle, Dec 13, 2007
    #12
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