IE7 favorites is linked to wrong file

Discussion in 'Internet Explorer' started by boatwreck, Apr 26, 2008.

  1. boatwreck

    boatwreck Guest

    I am using IE7 on Windows XP Home SP2. When I open favorites it reads from
    C:\Windows instead of C:\Documents and Settings\UserName\Favorites.
    How do I correct this without damaging the Windows folder.
     
    boatwreck, Apr 26, 2008
    #1
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  2. IE Tools | Internet Options | General | Browsing History | Settings |
    Current location: What address is listed here?
     
    PA Bear [MS MVP], Apr 26, 2008
    #2
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  3. boatwreck

    boatwreck Guest

    C:\Documents and Settings\Me\Local Settings\Temporary Internet Files\
     
    boatwreck, Apr 26, 2008
    #3
  4. And how do you "open favorites"? How do you know it "reads from
    C:\Windows"?
     
    PA Bear [MS MVP], Apr 26, 2008
    #4
  5. boatwreck

    boatwreck Guest

    When I click on favorites in the IE toolbar, instead of the 30-something
    bookmarks I had previously saved there were now 646 items (5 of which were
    actual recent bookmark saves). I discovered the "read" location by going to
    my computer, C drive, and then opening each folder until I located the 646
    items, including the 5 recent bookmark saves. I also know where it should
    read from by using the same technique. Maybe I should have said I know where
    I think it should read from :)
     
    boatwreck, Apr 26, 2008
    #5
  6. Is this machine fully patched at Windows Update?

    What anti-virus application or security suite is installed? What
    anti-spyware applications (other than Defender)? What third-party firewall
    (if any)?

    Did you ever have occasion to reinstall WinXP, be it a Repair Install or a
    format & reinstall?

    Is there more than one Operating System installed on this machine?
     
    PA Bear [MS MVP], Apr 26, 2008
    #6
  7. boatwreck

    boatwreck Guest

    Have updates set to download & install automatically. I did check & confirm
    all were current.
    I use Trend Micro PC-cillin Internet Security 2006, completely updated &
    scans clean, and includes built-in spyware. No third party firewalls that I
    am aware of.
    Never had to reinstall WinXP though I did have to restore to an earlier
    point one time after trying the Vista upgrade trial download! Horrible
    experience.
    As for the operating system, I have XP home edition version 2002 SP2 and
    that's it. It has always been a great computer and this is the only real
    problem I have. In mozilla firefox, favorites (or bookmarks) works
    perfectly. Only IE7 has the problem.
     
    boatwreck, Apr 26, 2008
    #7
  8. ...No third party firewalls that I am aware of.

    Trend Micro Internet Security includes a firewall IIRC.
    Hmm, that aborted upgrade attempt could be responsible for what you're
    seeing...or it could be due to a hijackware infection, despite having Trend
    Micro Internet Security installed. (May I assume your subscription is
    current?)

    Tell me this, though: Did you upgrade the machine to WinXP from an earlier
    Windows version (e.g., Win98)? Was a Norton or McAfee application ever
    installed on the machine at any time since you've owned it?
     
    PA Bear [MS MVP], Apr 27, 2008
    #8
  9. boatwreck

    boatwreck Guest

    My virus protection is current and has never lapsed since I purchased the
    computer from Dell. I am assuming that since I ordered it new and it came
    with WinXP already installed, that it has never been upgraded. It also had
    Norton installed which I kept for a couple of years before changing to Trend.
    Not sure if this will help but I was unable to download and install Trend's
    2007 version so I just renewed the 2006 version.
    L Boatwright
     
    boatwreck, Apr 27, 2008
    #9
  10. Aha!

    1. Uninstall any Norton applications (including LiveUpdate) which may be
    listed in Add/Remove Programs.

    2. Download/run this removal tool:
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

    3. Reboot.

    See if doing all of the above makes any difference in any of the unwanted
    behaviors (including the inability to upgrade to TMIS 2007 or 2008).
     
    PA Bear [MS MVP], Apr 27, 2008
    #10
  11. boatwreck

    boatwreck Guest

    Sorry for the delay in responding. I was unable to download the removal tool
    directly from Symantec's website (timeout error everytime I clicked on
    download) so I used another computer and downloaded the tool to disc. Here
    are the steps and details:

    No Norton, Live Update or Symantec programs were listed or shown in the
    Add/Remove Programs.

    Copied the removal tool from disc to my desktop and ran per Symantec's
    directions.

    Rebooted computer and......Favorites is still hosed.

    I tried once again to access and download the removal tool directly from my
    computer and for some reason it just won't work. Any other suggestions?
     
    boatwreck, Apr 28, 2008
    #11
  12. boatwreck

    boatwreck Guest

    Update
    I was able to access and download the removal tool directly to my desktop.
    Ran it twice but still no effect on Favorites.
     
    boatwreck, Apr 28, 2008
    #12
  13. 1. Does this behavior persist if you start IE7 in No Add-ons mode? To start
    IE7 in No Add-ons mode:

    Right-click on the blue IE desktop icon and select Start without Add-ons; or

    Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
    add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the problem persist if you Reset IE7 Settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!

    3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
    all toolbars and (c) all third-party Windows Themes (including Window
    Blinds) and do NOT reinstall IE7, does this behavior persist?

    NB: Please do not attempt to reinstall IE7 yet if you uninstalled it.
     
    PA Bear [MS MVP], Apr 28, 2008
    #13
  14. boatwreck

    boatwreck Guest

    Starting IE7 in no add-on mode did not correct the problem. Resetting the
    IE7 settings did not correct the problem either but it did put the standard
    IE favorites folders, i.e. business resources, computers/technology,
    directories, etc in order.

    I have not uninstalled IE7 yet but can if you think it will help.
    L Boatwright
     
    boatwreck, Apr 29, 2008
    #14
  15. PA Bear [MS MVP], Apr 29, 2008
    #15
  16. boatwreck

    JohnRD Guest

    Sorry but for some reason I've been unable to start a new message thread, I'm
    trying to format a disc to burn photo files , Vista , the other day I started
    getting the following message " Windows unable to complete format " it was
    working fine last week , same discs ?
    JR
     
    JohnRD, Apr 29, 2008
    #16
  17. boatwreck

    boatwreck Guest

    I uninstalled IE7 following the best how to directions and not only is
    favorites still hosed but I could not log on to this discussion website to
    post my reply! Thank goodness Mozilla still works! I created a restore
    point prior to uninstalling IE7 and I have not reinstalled it. Any
    suggestions on what I should try next?
    --
    L Boatwright


     
    boatwreck, Apr 30, 2008
    #17
  18. If were my machine, I would not reinstall IE7 or use that Restore Point.
    I'd first see http://support.microsoft.com/?kbid=318378 and try (in order):

    => Method 3: Repair Internet Explorer 6 by using the System File Checker
    in Windows XP

    => Method 4: Reinstall Internet Explorer 6 by using the Ie.inf file

    If no joy and SP2 didn't come preinstalled on the machine when you bought
    it, I'd see if (a) uninstalling SP2 and then (b) reinstalling it would
    correct the problem.

    If still no joy or the machine came with WinXP SP2 preinstalled, I try (in
    order) a Repair Install and then a flat out format & reinstall.

    Or I'd take the machine to a local, reputable, and independent (i.e., not
    BigBoxStoreUSA or Geek Squad) shop.

    Furthermore, I'd resolve to never, ever install another Norton application
    on any machine in the future...or attempt a Windows upgrade on the machine.
    --
    ~PA Bear

     
    PA Bear [MS MVP], Apr 30, 2008
    #18
  19. boatwreck

    boatwreck Guest

    When I purchased my system from Dell, Norton Anti-Virus was already installed
    or I would never have used them to start with. I really like Trend Micro &
    they've never failed me yet. As for the upgrade to Vista issue, I never
    imagined problems would happen since everything came from Microsoft and was
    highly recommended by Dell. Hindsight and a learning experience. I will try
    your suggestions and let you know. Thanks for all your help.
    --
    L Boatwright


     
    boatwreck, Apr 30, 2008
    #19
  20. Did you run the upgrade advisor before attempting to upgrade to Vista and
    did the machine pass with flying colors?

    Vista Upgrade Advisor
    http://www.microsoft.com/windows/products/windowsvista/buyorupgrade/upgradeadvisor.mspx
    --
    ~PA Bear

     
    PA Bear [MS MVP], Apr 30, 2008
    #20
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