IE7 general release - RA still broken?

Discussion in 'Internet Explorer' started by Mike, Aug 7, 2006.

  1. Mike

    Mike Guest

    According to the ticket (feedback 54289, 'Remote Assistance broken') for
    this bug, the problem will not be fixed in the full release (despite the
    indication in April that it would be). According to the resolution, the bug
    doesn't exist - 'not reproducible'. Yikes....count me completely out of

    Mike, Aug 7, 2006
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  2. Mike

    Darrell Guest

    Whats your issue with IE7 and Remote Assistance? I've used remote
    assistance successfully with IE7B3.
    Darrell, Aug 8, 2006
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  3. "not reproducible" = could not reproduce on a later build
    Frank Saunders, MS-MVP OE/WM, Aug 8, 2006
  4. Mike

    Mike Guest

    I've tried this on 4 different machines - 2 XP Pro, 2 XP Home (1 XP Home a
    fresh install), and IE7b2 and IE7b3 failed to launch remote assistance on
    all of them, and had problems with XP help in general.

    Mike, Aug 8, 2006
  5. Mike

    Darrell Guest

    Mike, Go to Start/Run/ type "services.msc" without the quotes then hit
    Make sure the Status for both the "SSDP Discovery Service" and "Universal
    and Play" is Started and the Startup Type is set to Automatic on both
    systems. Then reboot your systems and try remote assistance. Also, If you
    are behind a router you need to enable UPnP.
    Darrell, Aug 9, 2006
  6. Mike

    Mike Guest

    If IE 7 rc1 is any indication, "not reproducible" means they did not try to
    reproduce it. Remote Assistance is still broken. Currently, I get 2

    When going to RA:
    Remote Assistance Failed: Please try again.

    When trying to RA to a PC (still offers the option after the error):
    A program has stopped responding.Please restart the program and try again.

    I've checked the RPC and remote desktop help session manager service, and
    both are running.

    Is there any indication that IE7 will ever fix any of these errors? They
    closed the issue regarding remote assistance without fixing the problem, so
    that's not reassuring...

    Mike, Aug 25, 2006
  7. Mike

    Rayzback Guest

    I had the same problem.... and this workaround worked great..

    Create a new shortcut on your desktop to...


    My old shortcut that gave all the errors you described was...

    %ProgramFiles%\Internet Explorer\iexplore.exe

    When I used help and found offer remote assistance that way, I also got the
    Rayzback, Aug 29, 2006
  8. Mike

    BCarty Guest

    If anyone happens to use the runas command for running remote assistance, you
    can't runas that hcp:// address. Instead, you can run it through the help
    and support center executable.

    Shortcut to use is:

    C:\WINDOWS\system32\runas.exe /NETONLY /user:DOMAIN\<userid>
    "%windir%\PCHEALTH\HELPCTR\Binaries\helpctr /url

    Thanks for the post Rayzback. Didn't fix my particular problem, but got me
    on the right track. My guess is that because you can run the "offer remote
    assistance" through either IE or the HSC, that's why some people are seeing
    this issue and others aren't. Those that ran it through IE6 are getting
    errors when trying to run it after installing IE7 (like me), while those that
    always ran it through the HSC don't see it.

    Probably why Microsoft won't fix it. They probably figure that since it
    does work through the HSC and since that's probably the proper way to do it
    anyway, it's not worth fixing.
    BCarty, Sep 5, 2006
  9. Mike

    Mike Guest

    I'm not sure why you say it works through HSC - I've tried it on several
    different machines, and nothing (whether through HSC or a shortcut) allows
    it to work. Microsoft said this bug would be fixed by RC1 but apparently
    forgot to fix it. I've tried the 'workaround' (creating a shortcut in IE6
    before installing IE7) but this is an absurd way to fix a problem with an
    application so integrated into Windows.

    All in all IE7 has way too many serious problems, along with lots of smaller
    issues, and very few new features. Personally I don't see much reason for
    upgrading at this time, especially when Microsoft is so unconcerned with
    fixing these problems.

    Mike, Sep 7, 2006
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