IE7 has become unstable

Discussion in 'Internet Explorer' started by Harry, Jan 12, 2008.

  1. Harry

    Harry Guest

    I have used IE7 more or less since it first became available. However, within
    the last two weeks, it has become very unstable. After using the Reset button
    on the Advanced tab of Tools --> Internet Options I can again surf normally
    for a short time.

    After a few surfing sessions, when I select a login link for any of sites I
    frequent, I get a navigation error. I have found the only way to clear this
    is the Reset option. I have reinstalled IE7 and its updates many times
    without luck.

    I continuously run McAfee anti-malware products to include several complete
    system scans without revealing any other than the occasional tracking cookie.
    However, I have read a few threads on this site that prompt users to try to
    run IE7 without add-ons. Its curious but I do not see this option either by
    right clicking the desktop icon or through Start --> all programs.
     
    Harry, Jan 12, 2008
    #1
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  2. The start without add-ons would be in Start | All Programs | Accessories |
    System Tools. Buried deep enough?

    McAfee might actually be your problem and usually when it is you can't test
    by disabling it; you have to actually uninstall. It won't catch everything
    anyway, Do a thorough check for malware, following all of the steps at one
    of these Web pages.
    Help with malware:
    All MS-MVP Sites.
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/darnit.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm

    Unexplained computer behavior may be caused by deceptive software.
    http://support.microsoft.com/kb/827315

    So How Did I Get Infected Anyway?
    For quite a few people it's by installing programs like Messenger Plus,
    whose ads for malware don't identify the malware as such and try to convince
    you that you owe it to the author. See also:
    http://www.wilderssecurity.com/showthread.php?t=27971
    Don't ever do a "default" install of anything. Always choose Custom and see
    what else is being carried along. Don't install any extras you're not sure
    of.
     
    Frank Saunders MS-MVP IE,OE/WM, Jan 12, 2008
    #2
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  3. The most reliable way to use No Add-ons mode is to Run... (e.g. press Win-R
    and enter:)

    iexplore.exe -nohome -extoff

    Hint: click the Stop button or press Ctrl-t to get out of the
    NoHome state.


    However, if you are already doing a Reset all that No Add-ons mode
    would do for you is provide an environment where it would be less likely
    for whatever you are loading that causes the interference to be able to load.
    For example, No Add-ons makes it impossible to run ActiveX extensions.

    Therefore, a better tack might be to use the Manage Add-ons tool
    after you do your Reset to see what extensions are listed then
    and again after you think something is interfering to see what is there
    that wasn't there at first.


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Jan 12, 2008
    #3
  4. Harry

    Harry Guest

    Frank,

    Thanks for your insights. It's true that McAfee might be the problem. I have
    been working with its Tech Support for some time now, as each time I attempt
    to register my software install from the Total Protection 2008 CD-ROM, the
    process window hangs...

    V/R,
    Harry
     
    Harry, Jan 12, 2008
    #4
  5. Windows version?
     
    PA Bear [MS MVP], Jan 12, 2008
    #5
  6. Harry

    Harry Guest

    PA Bear,

    Windows XP SP 2...

     
    Harry, Jan 15, 2008
    #6
  7. Since Resetting makes a considerable number of changes (including disabling
    all Add-ons; cf. http://support.microsoft.com/kb/923737) and since IE7
    doesn't evince the unstable behavior immediately after the Reset, one must
    assume that one or more of the Add-ons that become re-enabled (e.g., by the
    McAfee applications) are causing the problem, Harry.

    First try disabling the Phishing Filter/Anti-Phishing module in the McAfee
    application(s).

    Alternately, start IE7 in No Add-ons mode, then re-enable the Add-ons, one
    by one, until you discover the Add-on causing the instability. (Also make
    certain that only one firewall is enabled.)

    To start IE7 in No Add-ons mode:

    Right-click on the blue IE desktop icon and select Start without Add-ons; or

    Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
    add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/
     
    PA Bear [MS MVP], Jan 15, 2008
    #7
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