IE7 keeps saying "...encountered a problem & must close down"

Discussion in 'Internet Explorer' started by peebs, Oct 5, 2007.

  1. peebs

    peebs Guest

    From time to time I get the above problem. Other times I get "IE7 not
    responding".
    I never had this problem with IE6 and I notice that many people are
    reverting to IE6. Is this an inherent problem in IE7 and if so why don't MS
    just come out and say so. At least then we would know that a fix is being
    worked on.
    I am running XP home SP2 all fully up to date. One think I did notice is
    that I installed IE7 about the same time as I upgraded to Norton 360. Is
    there any connection? Has anyone else had a similar problem with the same
    configuration?
    I regularly run Spybot and ad aware plus AV and have never found a "critcal"
    problems, just the usual cookies.
    Any comments would be most welcome.
     
    peebs, Oct 5, 2007
    #1
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  2. peebs

    VanguardLH Guest

    in message
    <snip>

    What happens if you run IE without add-ons?

    "C:\Program Files\Internet Explorer\iexplore.exe" -extoff
     
    VanguardLH, Oct 5, 2007
    #2
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  3. peebs

    Leonard Grey Guest

    Leonard Grey, Oct 5, 2007
    #3
  4. I have the same problem, and have had it for several weeks now. Many people
    have posted the problem. All anyone is ever told is to turn off your add
    ons. No real answers.

    I have to use Firefox. IE crashed as soon as it starts. I have removed all
    addons from IE.

    Here is my list of installed software. I am sure someone will say that
    "software x" is the problem, but the real problem seems to be Vista and IE7.

    Please Microsoft fix this problem.

    Can I run IE 6 on Vista?

    2007 Microsoft Office system Version 12.0.6024.5000 *
    Apple Inc. - iTunes Version 7.4.1.2 *
    Apple Inc. - QuickTime QuickTime 7.2 *
    Apple Mobile Device Service Version 1, 14, 0, 0 *
    Apple Software Update Version 2.0.2.92 *
    ArcSoft, Inc. - TMMonitor Version 3.0.23.46 *
    ArcSoft, Inc. - TotalMedia Version 3.0.23.125 *
    ArcSoft,Inc. - tvpi Version 1, 0, 0, 2 *
    Avanquest Software - Digital Line Detection Version 1, 0, 0, 2 *
    Belarc, Inc. - Advisor Version 7.2t *
    Check Point Software Technologies LTD - TrueVector Service Version
    7.1.078.000 *
    Check Point Software Technologies LTD - ZoneAlarm Client Version 7.1.078.000
    *
    Check Point, Inc. - ZoneAlarm Uninstaller Version 7.1.78.0 *
    Foxit Reader Version 2, 1, 2007, 2023 *
    GRISOFT, s.r.o. - AVG 7.5 Anti-Virus System Version 7.5.0.420 *
    GRISOFT, s.r.o. - AVG Anti-Virus system Version 7.5.0.487 *
    InstallShield Software Corporation - PackageForTheWeb Stub Version 2.02.001 *
    Macrovision Corp. - USIntegrateWiz Module Version 1, 0, 0, 1 *
    Macrovision Corporation - InstallShield (R) Version 10.50 *
    Macrovision Corporation - Software Manager Version 6, 0 *
    Microsoft (R) Windows Script Host Version 5.7.0.6000 *
    Microsoft Clip Organizer Version 12.0.4518.1014 *
    Microsoft Corporation - digital locker assistant Version 1.6.5 *
    Microsoft Corporation - Groove Audit Service Version 4.2.0.2623 *
    Microsoft Corporation - GrooveMonitor Utility Version 4.2.0.2623 *
    Microsoft Corporation - Internet Explorer Version 7.00.6000.16386 *
    Microsoft Corporation - Office Diagnostics Service Version 12.0.4518.1014 *
    Microsoft Corporation - Office Diagnostics Version 12.0.4518.1014 *
    Microsoft Corporation - Office Source Engine Version 12.0.4518.1014 *
    Microsoft Corporation - Windows Defender Version 1.1.1505.0 *
    Microsoft Corporation - Windows Installer - Unicode Version 4.0.6000.16386 *
    Microsoft Corporation - Windows Version 1.0.0.1 *
    Microsoft Ensemble Studios Age of Mythology - The Titans Expansion Version
    4.2003.9.2 * Microsoft Ensemble Studios Age of Mythology Version 3.2004.4.2
    *
    Microsoft Games Setup Version 1.2003.02.0463 *
    Microsoft Office Groove Version 4.2.0.2623 *
    Microsoft Office InfoPath Version 12.0.4518.1014 *
    Microsoft Office OneNote Version 12.0.4518.1014 *
    Microsoft Office Outlook Version 12.0.6023.5000 *
    Microsoft Office Picture Manager Version 12.0.4518.1014 *
    Microsoft® .NET Framework Version 2.0.50727.312 *
    Microsoft® .NET Framework Version 3.0.4506.25 *
    MicroVision Development, Inc. - SureThing CD Labeler Version 1.2.447 *
    Mozilla Corporation - Firefox Version 2.0.0.7 *
    MyDVD9.exe *
    Quick Uninstallation Version 1.0.0.0 *
    RealNetworks, Inc. - RealPlayer (32-bit) Version 0.1.0.4083 *
    RealNetworks, Inc. - RealPlayer (32-bit) Version 11.0.0.181 *
    RealNetworks, Inc. - RealPlayer (32-bit) Version 7.0.0.3421 *
    Roxio - Drag-to-Disc Version 9.0.0.53 *
    Roxio Creator *
    Shop for HP Supplies Version 2.1.3.0000 *
    Skype Extras Manager Version 1.0.0.0 *
    Skype Version 3.5 *
    Sonic Solutions - CommonSDK Version 9.0.1.64 *
    Sonic Solutions - Editors Module Version 9.0.2.39 *
    Sonic Solutions - MediaCapture Version 9.0.2.61 *
    Sun Microsystems, Inc. - Java(TM) Platform SE 6 Version 6.0.0.104 *
    TechSmith Corporation - SnagIt Version 8.0.0 *
    Timez Attack Free *
    TM Control Version 1, 0, 0, 1 *
    Update Age of Mythology *
    Update Age of Mythology - The Titans Expansion *
    Yahoo! Inc. - YShortcut Application Version 3, 5, 0, 0 *
    Yahoo! Messenger Version 8,1,0,421 *


    Hoss Cartwright
    +++++++++++++++++++++++++
     
    Hoss Cartwright, Oct 5, 2007
    #4
  5. peebs

    peebs Guest

    Thanks to all of you for your replies.
    I have tried running it without add ons and i have re-installed Norton 360
    as i originally had problems with 360. On both occasions the problem did not
    appear but as the problem is very intermittant with IE7 running with add ons
    and with 360 it is hard to tell if that really fixed the problem. My main
    question was to find out if others had the same problem with the same
    configuration. It does seem from this forum that IE7 is not a stable piece of
    kit. What, if anything, is MS doing about it?
    By the way Hoss, I am running WinXP SP2 not Vista. I will steer clear of
    Vista until MS get all the bugs fixed!!--
    peebs
     
    peebs, Oct 5, 2007
    #5
  6. peebs

    Leonard Grey Guest

    IE 7 is very stable on my copy of Windows XP.

    For its part, Microsoft has published a deal great of information on how
    to use IE 7 to best advantage and to solve problems when they occur. And
    that's just a drop in the bucket compared to all the information
    available from trusted and knowledgeable sources on the internet.

    Granted, IE 7 is far from perfect. But in my experience, the vast
    majority of problems reported in this newsgroup are self-inflicted.
     
    Leonard Grey, Oct 5, 2007
    #6
  7. peebs

    peebs Guest

    Hi Leonard,
    Surely, if the product was stable it should be immune from "self
    infliction". Judging by the number of people reporting problems I don't think
    that you can really call IE7 stable. This product is supposed to be used by
    all and sundry - not just by experts such as yourself. If we mere mortals can
    "inflict" enough problems to cause the thing to crash then surely it is not
    fit for the purpose intended.
    Best regards,
     
    peebs, Oct 5, 2007
    #7
  8. peebs

    PA Bear Guest

    Please start your own, new thread about /your/ problem, Hoss. The OP here
    is NOT running Vista.

    For you ONLY:

    How to optimize or reset Internet Explorer 7:
    http://support.microsoft.com/kb/936213

    Internet Explorer stops responding, stops working, or restarts:
    http://support.microsoft.com/gp/pc_ie_intro

    How to troubleshoot Internet Explorer 7 issues in Windows Vista:
    http://support.microsoft.com/kb/936215

    Internet Explorer stops responding, stops working, or restarts
    (Guided Help)
    http://support.microsoft.com/gp/pc_ie_intro
     
    PA Bear, Oct 5, 2007
    #8
  9. peebs

    PA Bear Guest

    1. Uninstall all Norton software via Add/Remove Programs.

    2. Enable the Windows Firewall.

    3. Run this removal tool:
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

    4. Immediately install the 30-day free trial version of, e.g., NOD32* or
    KAV7**

    5. Manually update your new anti-virus application then run a full system
    scan.

    Do your problems persist now?

    [Don't forget to subscribe to your new AV app before the free-trial period
    runs out!]

    * www.eset.com/download/index.php
    ** http://usa.kaspersky.com/trials/home-users/anti-virus-7/
     
    PA Bear, Oct 5, 2007
    #9
  10. peebs

    Leonard Grey Guest

    <lol> Me - an expert?

    However, I do know how to read.
     
    Leonard Grey, Oct 5, 2007
    #10
  11. peebs

    mae Guest

    It has been very stable for me, but I use nothing from Norton.
    --
    mae

    | Hi Leonard,
    | Surely, if the product was stable it should be immune from "self
    | infliction". Judging by the number of people reporting problems I don't
    think
    | that you can really call IE7 stable. This product is supposed to be used
    by
    | all and sundry - not just by experts such as yourself. If we mere mortals
    can
    | "inflict" enough problems to cause the thing to crash then surely it is
    not
    | fit for the purpose intended.
    | Best regards,
    | --
    | peebs
    |
    |
    | "Leonard Grey" wrote:
    |
    | > IE 7 is very stable on my copy of Windows XP.
    | >
    | > For its part, Microsoft has published a deal great of information on how
    | > to use IE 7 to best advantage and to solve problems when they occur. And
    | > that's just a drop in the bucket compared to all the information
    | > available from trusted and knowledgeable sources on the internet.
    | >
    | > Granted, IE 7 is far from perfect. But in my experience, the vast
    | > majority of problems reported in this newsgroup are self-inflicted.
    | >
    | > ---
    | > Leonard Grey
    | > Errare humanum est
    | >
    | > peebs wrote:
    | > > Thanks to all of you for your replies.
    | > > I have tried running it without add ons and i have re-installed Norton
    360
    | > > as i originally had problems with 360. On both occasions the problem
    did not
    | > > appear but as the problem is very intermittant with IE7 running with
    add ons
    | > > and with 360 it is hard to tell if that really fixed the problem. My
    main
    | > > question was to find out if others had the same problem with the same
    | > > configuration. It does seem from this forum that IE7 is not a stable
    piece of
    | > > kit. What, if anything, is MS doing about it?
    | > > By the way Hoss, I am running WinXP SP2 not Vista. I will steer clear
    of
    | > > Vista until MS get all the bugs fixed!!--
    | > > peebs
    | > >
    | > >
    | > > "Hoss Cartwright" wrote:
    | > >
    | > >> I have the same problem, and have had it for several weeks now. Many
    people
    | > >> have posted the problem. All anyone is ever told is to turn off your
    add
    | > >> ons. No real answers.
    | > >>
    | > >> I have to use Firefox. IE crashed as soon as it starts. I have
    removed all
    | > >> addons from IE.
    | > >>
    | > >> Here is my list of installed software. I am sure someone will say
    that
    | > >> "software x" is the problem, but the real problem seems to be Vista
    and IE7.
    | > >>
    | > >> Please Microsoft fix this problem.
    | > >>
    | > >> Can I run IE 6 on Vista?
    | > >>
    | > >> 2007 Microsoft Office system Version 12.0.6024.5000 *
    | > >> Apple Inc. - iTunes Version 7.4.1.2 *
    | > >> Apple Inc. - QuickTime QuickTime 7.2 *
    | > >> Apple Mobile Device Service Version 1, 14, 0, 0 *
    | > >> Apple Software Update Version 2.0.2.92 *
    | > >> ArcSoft, Inc. - TMMonitor Version 3.0.23.46 *
    | > >> ArcSoft, Inc. - TotalMedia Version 3.0.23.125 *
    | > >> ArcSoft,Inc. - tvpi Version 1, 0, 0, 2 *
    | > >> Avanquest Software - Digital Line Detection Version 1, 0, 0, 2 *
    | > >> Belarc, Inc. - Advisor Version 7.2t *
    | > >> Check Point Software Technologies LTD - TrueVector Service Version
    | > >> 7.1.078.000 *
    | > >> Check Point Software Technologies LTD - ZoneAlarm Client Version
    7.1.078.000
    | > >> *
    | > >> Check Point, Inc. - ZoneAlarm Uninstaller Version 7.1.78.0 *
    | > >> Foxit Reader Version 2, 1, 2007, 2023 *
    | > >> GRISOFT, s.r.o. - AVG 7.5 Anti-Virus System Version 7.5.0.420 *
    | > >> GRISOFT, s.r.o. - AVG Anti-Virus system Version 7.5.0.487 *
    | > >> InstallShield Software Corporation - PackageForTheWeb Stub Version
    2.02.001 *
    | > >> Macrovision Corp. - USIntegrateWiz Module Version 1, 0, 0, 1 *
    | > >> Macrovision Corporation - InstallShield (R) Version 10.50 *
    | > >> Macrovision Corporation - Software Manager Version 6, 0 *
    | > >> Microsoft (R) Windows Script Host Version 5.7.0.6000 *
    | > >> Microsoft Clip Organizer Version 12.0.4518.1014 *
    | > >> Microsoft Corporation - digital locker assistant Version 1.6.5 *
    | > >> Microsoft Corporation - Groove Audit Service Version 4.2.0.2623 *
    | > >> Microsoft Corporation - GrooveMonitor Utility Version 4.2.0.2623 *
    | > >> Microsoft Corporation - Internet Explorer Version 7.00.6000.16386 *
    | > >> Microsoft Corporation - Office Diagnostics Service Version
    12.0.4518.1014 *
    | > >> Microsoft Corporation - Office Diagnostics Version 12.0.4518.1014 *
    | > >> Microsoft Corporation - Office Source Engine Version 12.0.4518.1014 *
    | > >> Microsoft Corporation - Windows Defender Version 1.1.1505.0 *
    | > >> Microsoft Corporation - Windows Installer - Unicode Version
    4.0.6000.16386 *
    | > >> Microsoft Corporation - Windows Version 1.0.0.1 *
    | > >> Microsoft Ensemble Studios Age of Mythology - The Titans Expansion
    Version
    | > >> 4.2003.9.2 * Microsoft Ensemble Studios Age of Mythology Version
    3.2004.4.2
    | > >> *
    | > >> Microsoft Games Setup Version 1.2003.02.0463 *
    | > >> Microsoft Office Groove Version 4.2.0.2623 *
    | > >> Microsoft Office InfoPath Version 12.0.4518.1014 *
    | > >> Microsoft Office OneNote Version 12.0.4518.1014 *
    | > >> Microsoft Office Outlook Version 12.0.6023.5000 *
    | > >> Microsoft Office Picture Manager Version 12.0.4518.1014 *
    | > >> Microsoft® .NET Framework Version 2.0.50727.312 *
    | > >> Microsoft® .NET Framework Version 3.0.4506.25 *
    | > >> MicroVision Development, Inc. - SureThing CD Labeler Version 1.2.447
    *
    | > >> Mozilla Corporation - Firefox Version 2.0.0.7 *
    | > >> MyDVD9.exe *
    | > >> Quick Uninstallation Version 1.0.0.0 *
    | > >> RealNetworks, Inc. - RealPlayer (32-bit) Version 0.1.0.4083 *
    | > >> RealNetworks, Inc. - RealPlayer (32-bit) Version 11.0.0.181 *
    | > >> RealNetworks, Inc. - RealPlayer (32-bit) Version 7.0.0.3421 *
    | > >> Roxio - Drag-to-Disc Version 9.0.0.53 *
    | > >> Roxio Creator *
    | > >> Shop for HP Supplies Version 2.1.3.0000 *
    | > >> Skype Extras Manager Version 1.0.0.0 *
    | > >> Skype Version 3.5 *
    | > >> Sonic Solutions - CommonSDK Version 9.0.1.64 *
    | > >> Sonic Solutions - Editors Module Version 9.0.2.39 *
    | > >> Sonic Solutions - MediaCapture Version 9.0.2.61 *
    | > >> Sun Microsystems, Inc. - Java(TM) Platform SE 6 Version 6.0.0.104 *
    | > >> TechSmith Corporation - SnagIt Version 8.0.0 *
    | > >> Timez Attack Free *
    | > >> TM Control Version 1, 0, 0, 1 *
    | > >> Update Age of Mythology *
    | > >> Update Age of Mythology - The Titans Expansion *
    | > >> Yahoo! Inc. - YShortcut Application Version 3, 5, 0, 0 *
    | > >> Yahoo! Messenger Version 8,1,0,421 *
    | > >>
    | > >>
    | > >> Hoss Cartwright
    | > >> +++++++++++++++++++++++++
    | > >>
    | > >> "peebs" wrote:
    | > >>
    | > >>> From time to time I get the above problem. Other times I get "IE7
    not
    | > >>> responding".
    | > >>> I never had this problem with IE6 and I notice that many people are
    | > >>> reverting to IE6. Is this an inherent problem in IE7 and if so why
    don't MS
    | > >>> just come out and say so. At least then we would know that a fix is
    being
    | > >>> worked on.
    | > >>> I am running XP home SP2 all fully up to date. One think I did
    notice is
    | > >>> that I installed IE7 about the same time as I upgraded to Norton
    360. Is
    | > >>> there any connection? Has anyone else had a similar problem with the
    same
    | > >>> configuration?
    | > >>> I regularly run Spybot and ad aware plus AV and have never found a
    "critcal"
    | > >>> problems, just the usual cookies.
    | > >>> Any comments would be most welcome.
    | > >>> --
    | > >>> peebs
    | >
     
    mae, Oct 5, 2007
    #11
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