IE7 opens a blank IE6 page when clicking URL

Discussion in 'Internet Explorer' started by Thierry D, May 20, 2010.

  1. Thierry D

    Thierry D Guest

    Hi, I have an issue with 2 users at my office. They both run Windows XP SP3
    with IE7. The issue is the following: when no website is opened, they open
    one either through hyperlink or desktop icon, it then opens a blank IE6 page
    which freezes for a minute or so, then the requested page opens. The blank
    IE6 page stays there and can't be used to navigate at all.
    I tried applying this fix: http://support.microsoft.com/kb/945385/fr
    but no success...any ideas?
     
    Thierry D, May 20, 2010
    #1
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  2. Please define "IE6 page"? Also answer the following questions by number in
    your reply:

    1. Which was installed first, IE7 or SP3?

    2. Are both computers fully-patched at Windows Update?

    4. Has a Repair Install of WinXP ever been done on these two computers for
    some reason?

    5. Does the behavior persist if you Reset IE Advanced settings (RIES) &
    reboot?
    http://support.microsoft.com/kb/923737

    6. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed IE7 and/or SP3?

    7. Has a(nother) Norton or McAfee application ever been installed on these
    machines (e.g., a free-trial version that came preinstalled when you bought
    it)?
     
    PA Bear [MS MVP], May 20, 2010
    #2
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  3. Thierry D

    Thierry D Guest

    The blank page that opens has the IE6 icon at the top right corner and the
    related process is explorer.exe in the task manager (instead of iexplorer.exe
    for IE7)
    Also:
    1. IE7 was installed first, we just upgraded to SP3.
    2. We do not use Windows update to patch our computers, we use a third-party
    application but yes both laptops are fully patched.
    3. (You skipped question number 3?)
    4. The repair Install wasn’t performed on any of those computers. One of the
    2 is brand new HP 6930p, just imaged and configured.
    5. Just applied the fix and the behavior remains after reboot. (21-05-2010)
    6. McAfee suite is what we use and it is fully registered. No anti-spyware
    and no third-party firewall. Odds are that the suite was running when we
    upgraded to SP3 but not IE7.
    7. No
     
    Thierry D, May 21, 2010
    #3
  4. We do not use Windows update to patch our computers, we use a third-party
    Does http://windowsupdate.microsoft.com say they're fully-patched?
    Would that be McAfee Internet Security, McAfee Total Protection, (God
    forbid) McAfee Security Center (freebie or paid version), or...?
    Why wasn't SP3 installed two years ago when it was released?

    If you disable all McAfee processes (i.e., anti-virus; anti-spyware;
    firewall), enable the Windows Firewall, uninstall SP3, reboot twice and do
    NOT reinstall SP3 yet, does the behavior persist?

    References:

    How to remove Windows XP Service Pack 3 from your computer
    http://support.microsoft.com/kb/950249

    WinXP SP3 - Read all prerequisites for a successful installation [and
    uninstall]
    http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx
     
    PA Bear [MS MVP], May 21, 2010
    #4
  5. Thierry D

    Dan Guest

    Check the settings for opening URLs - I'm guessing that they've been set to
    default to using the old IE6 Explorer Mode, which is commonly used on Citrix
    setups. This has a habit of not working properly once IE7 is installed, but
    what a lot of admins seem to do is change the program association to the
    c:\windows\ie6\iexplore.exe application which is something Citrix has
    suggested in the knowledge base - but this can have unexpected problems.
     
    Dan, May 24, 2010
    #5
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