IE7 won't open

Discussion in 'Internet Explorer' started by barrowhill, Nov 29, 2007.

  1. barrowhill

    barrowhill Guest

    Repairing PC on behalf of neighbour. Once I'd got it loading went to update
    site. PC was running IE6. Scan concluded that 76 High Priority updates
    required, 11 optional software and 1 optional hardware.

    Downloaded and installed ALL high priority OK.

    Download and installed 10 of ll optional software -Microsoft .NET framework
    3.0: x86 (KB928416) failed and error report sent.

    Restarted and rescanned and 5 further updates required - no mention of
    failed one above. Downloaded and installed OK. Restarted.

    At this point tried to open IE to check for futrther updates.

    - Can't open using desktop icon
    - Can't open using start menu icon
    - Can't Open using all programs icon
    - Can't open using Program Files/Internet Explorer icon

    Already had downloaded copy of IE7, so re-installed. However still same
    scenario. I cannot open IE under any method

    Internet connection is there as I can update Spybot etc etc. Why won't IE
    open ??? Can someone tell me how to resolve
     
    barrowhill, Nov 29, 2007
    #1
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  2. barrowhill

    barrowhill Guest

    As a further update. ....... I've un-installed IE7 via control panel and
    revert to IE6 which I can open from the desktop icon etc. Re-installing IE7
    only confirms that I can't open from icons???!!???
     
    barrowhill, Nov 29, 2007
    #2
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  3. barrowhill

    PA Bear Guest

    Required reading IMHO before (re)installing IE7:

    Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
    http://www.ie-vista.com/known_issues.html#pre-install

    [And I strongly recommend using
    http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the
    installation source, not Automatic/Windows Update. Make *certain* that you
    check in at Windows Update immediately after installing IE7 and install any
    critical updates offered. If Optional Updates category offers Root
    Certificates update, I recommend installing it to take full advantage of
    IE7's additional security.]

    IEBlog : IE7 Installation and Anti-Malware Applications
    http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

    What's New in Internet Explorer 7
    http://msdn2.microsoft.com/en-us/library/ms649487.aspx

    Release Notes
    http://msdn2.microsoft.com/en-us/ie/Aa740486.aspx
     
    PA Bear, Nov 29, 2007
    #3
  4. barrowhill

    barrowhill Guest

    PA Bear,

    Thanks for your feedback. I'm stumped! Despite following info provided I
    still cannot get IE7 to open. It's installed but cannot get any executable
    to open it up. One thing I have noticed is that despite removing Virgin
    Media (ISP) provided PC Guard Firewall and AV package, Windows Security
    Centre (WSC) still sees the firewall (!?!) It's definetely not there as I've
    run a utility called RegCrawler and deleted all traces of PC guard/PCguard
    and virgin media/virginmedia from registry and checked that no entries exist
    in program files or else where. Security Centre recognises that there is no
    AV present.

    I disabled WSC via services.msc and tried to start IE7 without add-ons.
    Still no luck. Not sure if there's a problem there or not.

    Also seen comments re phising filter. Looking at advanced tab in Internet
    options I do see an exclamation mark (!?!) against the phising filter check
    box which is shown as turned off. Problem there perhaps (!?!)

    I can remove IE7 and IE6 returns and can open no problem. What is the issue
    with IE7?

    PS: Neighbours machine running XP Home Edition. Only two updates
    outstanding IE7 and .NET Framework v3.0 .NET fails to install with request to
    send a fault report on failure to Microsoft.



     
    barrowhill, Nov 29, 2007
    #4
  5. barrowhill

    PA Bear Guest

    IE6 works fine and after reinstalling IE7 /exactly/ per
    http://www.ie-vista.com/known_issues.html#pre-install, IE7 doesn't work?

    You're currently running w/out any anti-virus protection?
    --
    ~PA Bear

     
    PA Bear, Nov 29, 2007
    #5
  6. barrowhill

    barrowhill Guest

    In a nut shell Yes to both questions but.......IE7 is installed, it does work
    in that auto updates or AV etc defintions are or can be downloaded BUT and
    this is the crux of the matter - I CAN'T OPEN IE7 on the desktop to see my
    home page or any other page

    - Can't open using desktop icon
    - Can't open using start menu icon
    - Can't Open using start/all programs icon
    - Can't open using Program Files/Internet Explorer icon







     
    barrowhill, Nov 30, 2007
    #6

  7. Try it without a Home page too? E.g. Run...

    iexplore.exe -nohome -extoff

    Tell us what you see then. BTW details matter. Remember, your words
    have to substitute for what our eyes might notice.

    Similarly, if your Home page is cached and can be viewed at all
    while in a Working Offline state, set Work Offline (e.g. Alt-F,W)
    and then open your Home page (e.g. press Alt-Home). Does a
    cached page render?

    FWIW it sounds as if you still have a software firewall blocking
    an "unauthorized" instance of iexplore.exe. E.g. if IE7 will render
    About:Blank and other local pages your problem is not IE7;
    it's your connectivity when using that instance of iexplore.exe.


    HTH

    Robert Aldwinckle
    ---

     
    Robert Aldwinckle, Dec 1, 2007
    #7
  8. barrowhill

    barrowhill Guest

    Robert,

    Thanks for response.

    I've overcome problem with Security Centre indicating non existant firewall
    (PCguard). This was achieved by pausing Windows Management Instrumentation
    (WMI), going to c:\Windows\System32\wbem folder and deleting the Respository
    folder. When done WMI resumed and Repository rebuilt. On restart Security
    Centre indicated no firewall. Windows firewall turned on

    Current stituation........

    1 IE7 is only update the PC requires.
    2. There is no third party Firewall or AV installed (Virgin Media PCguard as
    supplied by ISP). Happy that hese are now removed from PC. I used a utility
    called Regcrawler to enusre any remnants in registry have been removed.
    3 I've checked and cleanded all user accounts on this machine (6).
    4. I'm using WIndows firewall only.
    5. I've run Ad-Aware and Spybot S&D and PC is clean

    6. Downloaded and installed IE7.

    7. Alas, I still cannot open IE7 and view home page etc. Mouse egg-tmer
    runs but nothing happening just desktop view
    8 I've run "iexplore.exe -nohome -extoff". Nothing. mouse eggtimer, no
    further activity just desktop view.
    9. I've tried to set to Work Offline (Alt-F,W) and then tried to open
    Home page ( Alt-Home). It doesn't render a cached page. There is no
    activity.

    A puzzle indeed ?????

     
    barrowhill, Dec 1, 2007
    #8
  9. barrowhill

    PA Bear Guest

    Let's back up a bit, please.
    Why did the PC need to be "repaired"? In other words, what had gone so
    wrong that your neighbour asked you for assistance?

    Did you do a Repair Install of Windows or did you format & reinstall? If
    the latter, what did you use to reinstall Windows?

    After either the Repair Install or the format & reinstall, was the machine
    connected to the internet for any length of time before you (1) enabled a
    firewall, (2) installed & updated a functional anti-virus application, and
    (3) got all critical updates installed?

    Was the computer connected to the internet for any length of time after
    you'd uninstalled "PC Guard Firewall and AV package"?

    [You should be aware that getting "PC Guard Firewall and AV" fully
    uninstalled and all traces of it removed from the machine is very, very
    difficult even for an experienced tech. You should also be aware that your
    use of a "Registry cleaner" may have scuttled all hopes of getting IE7
    installed and the machine fully functional; cf.
    http://aumha.net/viewtopic.php?t=28099 ]
    Is Spybot Tea Timer enabled? Had Tea Timer ever been enabled since you
    started "repairing" the PC?

    Did you disable all real-time protections (i.e., anti-virus; all Spybot
    components and those of any other anti-spyware application) *before*
    attempting to install IE7?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin http://aumha.net
    DTS-L.ORG http://66.39.69.143/
     
    PA Bear, Dec 1, 2007
    #9
  10. barrowhill

    barrowhill Guest

    PC was in permanant state of BSOD Error Code 0x24 and NTFS.sys.
    Couldn't start in normal, safe, recovery or CD boot mode.

    Ran Hiron's BootCD v9. SeaTools detected "drive deficiences" whilst File
    structure test failed. Ran NTFS utilities which resulted in scrolling screen
    of file errors which were repaired and corrected.

    Rebooted and no longer got BSOD but PC hung at choice of Starting from XP
    Home Edition or Recovery Console.

    Loaded Home Edition CD which this time booted. Initially ran recovery
    console repair to fix boot and mbr. Still hung when rebooted so this time
    went for install repair which it performed.

    PC connected to internet with Windows firewall always connected. Third
    Party Firewall debatable. Ditto AV. Online virus scanner (Kasperky) as
    well as spyware tools etc run regular intervals to ensure all was well during
    updates

    I'm happy with the use of my registry cleaner. Being exact in what is
    required to be removed I don't see how this would have scuttled all hope of
    getting IE7 installed

    Tea Timer is not enabled - running v1.4 not 1.5

    AV and spyware removed or disabled before IE7 installed.

    See also my response to Robert. All user accounts accessible, all installed
    programs operational, IE6 works fine, IE7 is only outstanding high priority
    update; no optional software (.net v3 now in) and no optional hardware.

    At last check no virus infections, no spyware malware or scumware.
    Everything running OK BUT IE7 WHEN INSTALLED WILL NOT OPEN

     
    barrowhill, Dec 1, 2007
    #10
  11. barrowhill

    PA Bear Guest

    I'd format & reinstall.
    --
    ~PA Bear
     
    PA Bear, Dec 2, 2007
    #11

  12. Oh. So you aren't even getting a window opened?
    Is iexplore.exe doing anything? E.g. check with Task Manager's Processes
    tab (or Process Explorer) with full statistics.


    Ok. Looks like it probably isn't a connectivity issue then.
    So, my guess now is that you have something incompatible
    always running.

    FWIW I saw a similar symptom when IE7 was first installed.
    Determined that jusched.exe (Sun Java update thing) was the cause.
    It's now permanently disabled in my msconfig startup tab. ; )


    I think you are going to have to do some clean-boot troubleshooting...


    Good luck

    Robert
    ---
     
    Robert Aldwinckle, Dec 2, 2007
    #12
  13. barrowhill

    barrowhill Guest

    PA Bear,

    Firstly, thanks for your assistance to date. Appreciated.

    Secondly, I'm surprised with your last reply. I'd have thought someone with
    your CV would want to establish what's causing the problem, not bypass it
    with "format and re-install".

    PC running fine with IE6. It has 6 user accounts and lots of installed
    software, documents, picture and music files etc. Major undertaking to
    reformat and install everything again. Not my PC to do nor would I recommend.

    If I'm time limited because the owner wishes to have back, I'd leave with
    IE6 running and install Firefox for them and suggest they use this as their
    main browser using IE6 for update service.

    Before then, I'd like to establish reason and solution to the problem if I
    can.

    If you know anyone inside Microsoft that could be of further assistance, I'd
    like to hear from them.

    Again, thanks for yor assistance date.




     
    barrowhill, Dec 2, 2007
    #13
  14. barrowhill

    barrowhill Guest

    Robert,

    Correct....I'm not getting an IE7 window to open.

    IE7 is installed - version 7.0.5730.13 and, as said before, internet access
    is available for downloading AV and spyware definitions etc.

    I've checked with Task Manager Processes tab and see explorer.exe as an
    image name. I assume this is IE process. Clicking IE icon on desktop
    repeatedly shows minimal CPU activity on this process (2%-4%)

    Like you, if I see jusched.exe shown in start-up tab of msconfig I uncheck.
    I've checked all user account and have nothing showing.

    Something is effecting IE7 from opening a window but what it is is curently
    unknown. I'll do as you suggest and perform clean boot troubleshooting.
    I'll let you know how it goes.

    Thanks for you support on this. If you have any further ideas just let me
    know.
     
    barrowhill, Dec 2, 2007
    #14
  15. I've gone back through the thread and I can't determine whether any
    ant-virus or anti-spyware was running during the install.

     
    Frank Saunders MS-MVP IE,OE/WM, Dec 2, 2007
    #15
  16. barrowhill

    barrowhill Guest

    Frank,

    The answer to your question is No

     
    barrowhill, Dec 2, 2007
    #16
  17. barrowhill

    barrowhill Guest

    Robert,

    Update but not good news I'm afraid
    Followed instructions in Microsoft article 310353 - How to configure
    Windows XP to start in a "clean boot" state. Performed manually stopping all
    user services in first place (NOK) then Microsoft Services (a few at a
    time). At the end of the process still not able to view IE7 pages. Doesn't
    look like a conflicting services.

    I'm thinking perhaps a corrupt/invalid registry key but then I could be
    grasping at straws. PA Bear recommends format and re-install. If that works
    (and I'm sure it would) then there must be answer for whats happening now,
    only the anwer has yet to be found.
     
    barrowhill, Dec 2, 2007
    #17

  18. By clean-boot troubleshooting I didn't mean for you to restrict yourself
    to eliminating services. Anything in startup is a possible source of interference. Tip: you can Run...
    msinfo32.exe /category SWEnvStartupPrograms
    to sort and capture a list of them. E.g. click on the Location header
    to sort by that field. The result for me is essentially the same set
    that msconfig's Startup tab shows listed first but the whole thing
    is capturable for easier analysis.

    You mentioned that you see jusched.exe running and know that that
    was exactly the cause of my similar symptom but haven't indicated
    whether you used msconfig to disable it. Or even whether killing
    jusched.exe allows IE to show up--that worked for me as well.


    In my case it would work until I reinstalled the Sun Java Runtime... ; )


    Good luck

    Robert
    ---
     
    Robert Aldwinckle, Dec 2, 2007
    #18
  19. barrowhill

    barrowhill Guest

    Well........

    I've gone to Control Panel and removed IE7. IE6 back up and running. No
    problem opening web pages.

    1. I tried to install IE7 from update site.
    2. I've downloaded, saved to desktop and tried to install from there.

    I've no adware or spyware programs running. I've no third party Av or
    Firewall. I've only Windows Firewall running.

    I've confirmed PC clean by running Kaspersky on-line scanner, ran Ad-Aware
    2007, Spybot S&D 1.4 and AVG Antispyware 7.5. The PC couldn't be cleaner.

    I've followed instructions for IE7 install e.g. restart twice before opening
    etc.

    So why from a perfectly healthly system, where I can get on the net with IE6
    cannot install IE7 and open it up to view web pages. What is different? what
    is not neing set? etc etc.


     
    barrowhill, Dec 2, 2007
    #19
  20. barrowhill

    PA Bear Guest

    If this machine were in my hands and I was being paid to fix it, I might be
    a tad more interested.

    If this behavior persists in all User Accounts and the problem isn't
    hardware related, hiding IE7 or a wipe & reload would be the best approach
    IMHO.

    If the behavior only occurs in one User Account, replace it and move on.

    Paid support from MS is available: http://support.microsoft.com/
    --
    ~PA Bear

     
    PA Bear, Dec 2, 2007
    #20
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