IE7 won't open

Discussion in 'Internet Explorer' started by barrowhill, Nov 29, 2007.

  1. barrowhill

    PA Bear Guest

    One last idea:

    1. Uninstall IE7 exactly per http://www.ie-vista.com/kbase2.htm

    2. Disable Automatic Updates.

    3. Reboot into Safe Mode with Networking.

    3. Reinstall IE7 using the installer you downloaded earlier. Reboot
    *twice*.

    4. If all is well, go immediately to Windows Update & scan; select Custom
    install & install all critical updates as well as the Optional "Root
    Certificates" update, if offered.

    5. Re-enable Automatic Updates.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin http://aumha.net
    DTS-L.ORG http://66.39.69.143/

     
    PA Bear, Dec 2, 2007
    #21
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  2. barrowhill

    barrowhill Guest

    Robert,

    After much perseverance and a bit of logic, I have succeeded in resolving
    the problem. If you can cast some light as to what might have happened
    particularly as to cure, I'd be delighted to here from you..........

    Issue was after update from IE6 to IE7 I couldn't open web page. IE7 was
    installed due to fact that with auto updates on IE7 updates were available.

    I thought therefore something wrong with iexplore.exe, perhaps corrupt. I
    searched PC, including hidden files and folders, for all occurrence of
    iexplore.exe and found in the following folders:-

    1. C:\Program Files\Internet Explorer
    Cannot connect to net with this one. This location I
    believe is "norm"
    2. C:\Windows\Software
    Distribution\Download\0eda83ef8ec599d822155030a70ecac\SP2GDR
    Connects to net using IE7 format
    3. C:\Windows\Software
    Distribution\Download\0eda83ef8ec599d822155030a70ecac\SP2QFE
    Connects to net using IE7 format
    4. C:\Windows\$hf_mig$/KB939653-IE7\SP2QFE
    Connects to net using IE7 format
    5. C:\Windows\IE7
    Connects to net using IE6 format

    Decided, for hell of it, to copy contents of SP2QFE to C:\Program
    Files\Internet Explorer. Testing iexplore.exe resulted in same old
    problem - could open IE7. Why? it worked in SP2QFE. Concluded therefore
    something already in the Internet Explorer folder was conflicting with
    copied files.

    Again for the hell of it, decided to delete all files (not folders) in
    C:\Program Files\Internet Explorer with view to copying across files from
    SP2QFE again

    In deleting files, could not delete ieproxy.dll as "access denied". All
    other files were deleted. Then, without doing anything, 3 files
    automatically (?) appeared. These were:-

    1. hmmapi.dll
    2. iedw.exe
    3. iexplore.exe

    Clicking on iexplore.exe connected to net using IE7 format. Closed
    everything down to desktop, clicked Internet Explorer icon and lo and behold
    IE7 opens up. QED!

    If you can explain process to success, I'd appreciate knowing.

    Thanks for your support on this, much appreciated.
     
    barrowhill, Dec 3, 2007
    #22
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  3. barrowhill

    barrowhill Guest

    Perseverance irrespective of reward can bring it's own reward.........

    ******SUCCESS******

    After much perseverance and a bit of logic, I have succeeded in resolving
    the problem. If you can cast some light as to what might have happened
    particularly as to cure, I'd be delighted to here from you..........

    Issue was after update from IE6 to IE7 I couldn't open web page. IE7 was
    installed due to fact that with auto updates on IE7 updates were available.

    I thought therefore something wrong with iexplore.exe, perhaps corrupt. I
    searched PC, including hidden files and folders, for all occurrence of
    iexplore.exe and found in the following folders:-

    1. C:\Program Files\Internet Explorer
    Cannot connect to net with this one. This location I
    believe is "norm"
    2. C:\Windows\Software
    Distribution\Download\0eda83ef8ec599d822155030a70ecac\SP2GDR
    Connects to net using IE7 format
    3. C:\Windows\Software
    Distribution\Download\0eda83ef8ec599d822155030a70ecac\SP2QFE
    Connects to net using IE7 format
    4. C:\Windows\$hf_mig$/KB939653-IE7\SP2QFE
    Connects to net using IE7 format
    5. C:\Windows\IE7
    Connects to net using IE6 format

    Decided, for hell of it, to copy contents of SP2QFE to C:\Program
    Files\Internet Explorer. Testing iexplore.exe resulted in same old
    problem - could open IE7. Why? it worked in SP2QFE. Concluded therefore
    something already in the Internet Explorer folder was conflicting with
    copied files.

    Again for the hell of it, decided to delete all files (not folders) in
    C:\Program Files\Internet Explorer with view to copying across files from
    SP2QFE again

    In deleting files, could not delete ieproxy.dll as "access denied". All
    other files were deleted. Then, without doing anything, 3 files
    automatically (?) appeared. These were:-

    1. hmmapi.dll
    2. iedw.exe
    3. iexplore.exe

    Clicking on iexplore.exe connected to net using IE7 format. Closed
    everything down to desktop, clicked Internet Explorer icon and lo and behold
    IE7 opens up. QED!

    If you can explain process to success, I'd appreciate knowing.

    Thanks for your support on this, much appreciated.

    Above also copied to Robert Aldwinckle. Hopefully this may useful to
    others. Perhaps should be forwarded to
    http://www.ie-vista.com/known_issues.html#pre-install


     
    barrowhill, Dec 3, 2007
    #23
  4. barrowhill

    PA Bear Guest

    Reference thread history via Google Groups archive:
    http://groups.google.com/group/micr..._frm/thread/f2c7038eccd832da/91d69e5391b8f0ef

    I'm afraid you've only raised more puzzling questions here for me.
    This is new: You'd been saying all along that IE7 wouldn't open (literally)
    in this User Account, not that IE7 couldn't access (open) web pages. Please
    let's not confuse the two any longer.

    If you (1) installed IE7 and then/also (2) installed all available critical
    updates (e.g., KB939653; which you also did NOT mention anywhere else in
    this thread IIRC), the following KB might apply:

    Error message after you install a Windows Internet Explorer 7 update from
    Windows Update or from Microsoft Update: "Webpage cannot be displayed":
    http://support.microsoft.com/kb/942818

    Moving along...
    Now tell us why you found both GDR- and QFE-branch updates listed for the
    same update?

    Was all updating done via WinXP Automatic Updates or is WSUS a part of the
    equation here?

    [QFE-branch updates are usually only offered if an earlier-released Hotfix
    (which you must get by specifically requesting it from MS and is not offered
    via Automatic Updates or Windows Update) had been installed]

    Also tell us if "Connects to the net" above means IE can literally connect
    to the internet or if it means that IE7 can open web pages.
    --
    ~PA Bear

     
    PA Bear, Dec 3, 2007
    #24
  5. barrowhill

    barrowhill Guest

    PA Bear,

    Please see my responses beneath points you raise.

    ** I'm not confused. I've always said "IE7 won't open" i.e. that I could not
    open any webpages after installing IE7. I click the desktop icon and
    nothing. IE7 installed because if I switched auto updates on, IE7 updates
    become ready for download. Never been able to open IE7 also means never
    been able to get to to use update service.
    ***** Your comment makes no sense to me. I've never been able to open
    IE7 - as I have always maintained - to get a "webpage cannot be displayed"
    page and hence the need to follow the instructions in KB942818 ? Where does
    this KB come into the equation?? I've never mentioned it. That's not to
    say the owner of the PC had not encountered problems before BSOD. If I
    allowed auto updating to be performed at any stage to test, when I removed
    IE7, a window always appeared telling me of these and, I assume, were
    removed when I removed IE7. If they weren't removed there was no indication
    of this but I re-iterate, I never experienced a webpage cannot be displayed
    because I could never open IE7
    ***** Your the expert, you tell me. I'm only reporting what I found.
    Whether one or both should of been there and which one, I wouldn't know
    ****** As I've always maintained, I could not open IE7. Therefore I could
    not access update service so updating would have been done via auto updates.
    If I allowed auto updateing to be performed, when I removed IE7, a window
    always appeared telling me of these and, I assume, were removed when I
    removed IE7.

    The only time I used update service is when I got IE7 working i.e to open
    then I could go to update service, do express or custom scan and download
    updates. These were KB939653 (see your own comment above) and KB 938127 a
    cumulative and security update respectively for IE7
    **** Connects to the net means precisely that. i.e I now click Internet
    Explorer icon on desktop and instead of nothing happening, IE7 opens and
    displays home page - or any other I wish to go to
     
    barrowhill, Dec 3, 2007
    #25

  6. Or again, if you have a software firewall active, especially one that
    you aren't aware of it doesn't think that that version is "authorized" either.

    There doesn't seem to be much difference:

    <cmd_output>
    F:\Program Files\Internet Explorer>filever /v iexplore.exe
    --a-- W32i APP ENU 7.0.6000.16544 shp 625,152 08-17-2007 iexplore.exe
    Language 0x0409 (English (United States))
    CharSet 0x04b0 Unicode
    OleSelfRegister Disabled
    CompanyName Microsoft Corporation
    FileDescription Internet Explorer
    InternalName iexplore
    OriginalFilenam IEXPLORE.EXE
    ProductName Windows« Internet Explorer
    ProductVersion 7.00.6000.16544
    FileVersion 7.00.6000.16544 (vista_gdr.070814-1500)
    LegalCopyright ¬ Microsoft Corporation. All rights reserved.

    VS_FIXEDFILEINFO:
    Signature: feef04bd
    Struc Ver: 00010000
    FileVer: 00070000:177040a0 (7.0:6000.16544)
    ProdVer: 00070000:177040a0 (7.0:6000.16544)
    FlagMask: 0000003f
    Flags: 00000000
    OS: 00040004 NT Win32
    FileType: 00000001 App
    SubType: 00000000
    FileDate: 00000000:00000000

    F:\WINDOWS\$hf_mig$\KB939653-IE7\SP2QFE>filever /v iexplore.exe
    --a-- W32i APP ENU 7.0.6000.20661 shp 625,152 08-17-2007 iexplore.exe
    Language 0x0409 (English (United States))
    CharSet 0x04b0 Unicode
    OleSelfRegister Disabled
    CompanyName Microsoft Corporation
    FileDescription Internet Explorer
    InternalName iexplore
    OriginalFilenam IEXPLORE.EXE
    ProductName Windows« Internet Explorer
    ProductVersion 7.00.6000.20661
    FileVersion 7.00.6000.20661 (vista_ldr.070814-1500)
    LegalCopyright ¬ Microsoft Corporation. All rights reserved.

    VS_FIXEDFILEINFO:
    Signature: feef04bd
    Struc Ver: 00010000
    FileVer: 00070000:177050b5 (7.0:6000.20661)
    ProdVer: 00070000:177050b5 (7.0:6000.20661)
    FlagMask: 0000003f
    Flags: 00000000
    OS: 00040004 NT Win32
    FileType: 00000001 App
    SubType: 00000000
    FileDate: 00000000:00000000
    </cmd_output>


    E.g. the lengths are the same, the signatures are the same.
    The only difference is the version strings.

    Probably a symptom of module in use. Use Process Explorer to
    find out which. Doing that now shows iexplore.exe wlmail.exe and
    msimn.exe all have handles open referring to that module.
    So if you had OE or WLM open at the same time that would explain
    your symptom.


    FWIW all those modules are present in my dllcache.
    So, automatic replacement of them from there by WFP
    could explain that.


    What version do you have in your dllcache?
    If it is an older one which might have been "approved"
    by a third-party firewall you would have an explanation.
    Etc.


    HTH

    Robert
    ---

     
    Robert Aldwinckle, Dec 3, 2007
    #26
  7. barrowhill

    barrowhill Guest

    Robert,

    Thanks for feedback.

    I'm pretty confident (99.999% recurring) that a third party firewall wasn't
    active. One of my earlier posts indicated how I finally removed PCGuard
    from being shown by the Security Centre. I checked registry for other free
    products that neighbour might of installed, but nothing found. Only one
    running was Windows own firewall.

    Not sure I understand "authorized" version. I assume your referring to an
    authorised version of iexplore.exe. I see what you mean by difference in
    version strings but I can't offer explanation as to differences. I attempted
    to load IE7 from two different sources. One via the online update service
    and the other via downloading and saving file to desktop. Both were
    Microsoft "authorised". I had expected validation to run but I note now
    that IE7 doesn't go through this process any more.

    You are correct, ieproxy.dll module was in use. I'm certain I didn't have
    either OE or WLM "open" but whether one or the other was running in the
    background I couldn't say. I'm no longer sure what the word "open" now
    means as some people have a different understanding of this.

    Your comments regarding the dllcache and WFP makes sense and your right in
    that it would explain how these files were restored. The file version
    currently in the dllcache is 7.0:6000.20661. I assume that this is a later
    rather than older than version 7.0:6000.16544.

    I must thank you for you help on this issue. It really has been
    appreciated. With your comments and those of PA bear , these have guided me
    and turned the light bulb on at times until I finally resolved the problem.
    I sure my neighbour would want to offer his thanks as well. I can now
    return a working PC to him.


     
    barrowhill, Dec 4, 2007
    #27
  8. THIS IS THE ONLY SPOT I HAVE FOUND TO POSSIBLY ASK THIS QUESTION. I NEED TO
    KNOW WHY I KEEP GETTING AN ERROR BOX FROM INTERNET EXPORER.I HAVE IE7.AND
    EVERY 2 HOURS OR SO THE BOX POPS UP AND SAID AN ERROR HAS OCURRED, DO YOU
    WANT TO SEND ERROR REPORT CLICK SEND OR DON'T SEND.I HAVE A REGISTRY CLEANER
    A FREE ONE AT THAT I CAN'T AFFORD TO PAY FOR ANY.PLEASE HELP EVERYTIME THIS
    HAPPENES MY SCREEN FREEZES AND I HAVE TO REBOOT.AND I LOOSE ALL MY MEMORY
    FROM WHAT I WAS DOING AT THE TIME.

    SINCERELY YOURS TRISH HICKS
     
    TRISH HICKS PATCORRIGAN1020, Oct 19, 2008
    #28
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