IE7 wont work!!

Discussion in 'Internet Explorer' started by fullerne, May 9, 2008.

  1. fullerne

    fullerne Guest

    Wrote a few days ago about friend's troubled computer (no updates/anti-virus
    for years). Attempted to clean and fix with updates, LiveOneCare, and
    Spybot....got pretty close, except IE7 would not work....just hung with
    circle spinning( never even timed out). Went back to IE6, no problems. Re
    installed IE7 and same problem. Could run "quick scan "from LiveOneCare, but
    full scans would get to about 80% and freeze (on IE...hmmm). Had Firefox, so
    I know I was connected and able to access internet. Several posts suggested
    starting from scratch, which I did last night. Now, I am running XPSP3 (with
    IE7 update installed after SP3) after formatting HD and fresh Windows
    install, and still having same problem with IE7!!!
    When I try to open IE7 without addons, just freezes, and I have to use task
    manager to close it. I have tried resetting IE settings from Advanced tab of
    Internet Options with no luck......please, any ideas? Driving me crazy!!!
    (sorry if this question is too long)
     
    fullerne, May 9, 2008
    #1
    1. Advertisements

  2. fullerne

    Leonard Grey Guest

    You likely have an incomplete or damaged installation if you did not
    carefully follow the pre-installation preparation described here:

    http://www.ie-vista.com/known_issues.html#pre-install.

    Uninstall IE 7 (which returns you to IE 6) by following these directions:

    http://support.microsoft.com/kb/927177
    ....and...
    http://www.ie-vista.com/kbase2.html

    and then re-install IE 7 following the directions above. Download the IE
    7 installer from Microsoft and install directly from your hard disk:
    http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

    This frequently works better than going through Microsoft/Windows Update.
     
    Leonard Grey, May 9, 2008
    #2
    1. Advertisements

  3. fullerne

    fullerne Guest

    the first link you gave me was for vista....could you provide the link i need
    for xp?
     
    fullerne, May 9, 2008
    #3
  4. fullerne

    Leonard Grey Guest

    Same one.

    ---
    Leonard Grey
    Errare humanum est
     
    Leonard Grey, May 9, 2008
    #4
  5. fullerne

    fullerne Guest

    never mind....realized my mistake
     
    fullerne, May 9, 2008
    #5

  6. The link is not for Vista.
    You can't install IE 7 on Vista.
     
    Frank Saunders, MS-MVP OE/WM, May 9, 2008
    #6
  7. fullerne

    fullerne Guest

    in the pre install recomendations, it mentions zone alarm....how do i know if
    i am running this?
     
    fullerne, May 9, 2008
    #7
  8. fullerne

    Leonard Grey Guest

    Start > All Programs

    See it listed?
     
    Leonard Grey, May 9, 2008
    #8
  9. PA Bear [MS MVP], May 9, 2008
    #9
  10. fullerne

    fullerne Guest

    I have followed all of the advice in the links that
    Leonard posted and still have no luck.....when the IE7 installer finishes,
    it tells me that it could not install all of the updates....it tells me to
    restart, and then open IE and go to Windows Update to get the remaining
    updates....but IE still just hangs. I can't get to Windows Update. I
    followed the advice in the link regarding rebooting twice after uninstall of
    IE6 and after install of IE7....I am at a loss here....
     
    fullerne, May 9, 2008
    #10
  11. fullerne

    fullerne Guest

    any chance i should completely uninstall liveonecare before attempting IE7
    install?
    just grasping at straws here
     
    fullerne, May 9, 2008
    #11
  12. fullerne

    fullerne Guest

    sorry bear....pretty new to this. any ideas about my problem?
     
    fullerne, May 9, 2008
    #12
  13. fullerne

    fullerne Guest

    I have also figured out that IE will work when I use Safe Mode with
    Networking. I tried several websites to make sure. However, while I can go
    to Windows Update in Safe Mode, when I choose "Express" or "Custom", I get an
    error message that says "The website has encountered a problem and cannot
    display the page you are trying to view." Error number: 0x8007043C
     
    fullerne, May 9, 2008
    #13

  14. So, your two symptoms combined tell you that something that you are running
    at start up (perhaps visible using msconfig) is interfering with the operation
    of IE. Manage Add-ons can only deal with add-ons, typically .dlls
    which are run as extensions to IE. If something is running independently
    as a separate task and interfering with IE the only thing you can do is
    identify it and stop it. BTW an example of such an interferer is Google's
    Desktop search bar (but that is just an example.)

    Another tack to try to identify the problem task would be simply
    to issue tasklist (in a cmd window) in each case. If you don't
    have tasklist you could get a similar effect from

    msinfo32.exe /category SWEnvRunningTasks

    I'm suggesting you try either of those instead of Task Manager's Processes tab
    simply because they allow you to capture the running tasks and thus will make
    a comparison of the two cases easier. Process Explorer if you have that could
    also be used to capture such a list.

    <cmd_output OS="XPsp2">
    E:\>set /a c = 0x43C
    1084

    E:\>net helpmsg %c%

    This service cannot be started in Safe Mode
    </cmd_output>


    That looks Ok. ; )


    HTH

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, May 9, 2008
    #14
  15. fullerne

    fullerne Guest

    either i have posted too much, or poorly, and put people off, or no one has
    any ideas to help me...either way, not a good place to be! anyone??
     
    fullerne, May 9, 2008
    #15
  16. fullerne

    fullerne Guest

    thanks for replying robert. i would love to try your suggestions, but I am
    afraid I would need some more specifics as to how to do that....if you (or
    anyone else!) has the time to give me some instructions, it would be GREATLY
    appreciated!
     
    fullerne, May 9, 2008
    #16
  17. fullerne

    fullerne Guest

    I ran msconfig, and the following startup items show up--
    RUNDLL32
    qttask
    server
    winssnotify
    ctfmon
    VAIO Action Setup (Server)
    Adobe Gamma Loader.exe

    I'm not sure if that tells you anything, but I can give you the Command and
    Location of those items if it would shed any light
     
    fullerne, May 9, 2008
    #17
  18. We're volunteers, give us a chance.
     
    Frank Saunders MS-MVP IE,OE/WM, May 10, 2008
    #18
  19. What if you go to Start | All Programs | Accessories | System Tools |
    Internet Explorer (No Add-ons).
     
    Frank Saunders MS-MVP IE,OE/WM, May 10, 2008
    #19
  20. Do you use AVG?
     
    Frank Saunders MS-MVP IE,OE/WM, May 10, 2008
    #20
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.