IE8 32 bit and IE8 64 bit

Discussion in 'Internet Explorer' started by VistaNewbie, Jan 8, 2010.

  1. VistaNewbie

    VistaNewbie Guest

    I have an HP Notebook with Windows Vista x64.

    There are two paths to Internet Explorer:
    C:\Program Files (x86)\Internet Explorer [Internet Explorer (32 bit)]
    C:\Program Files\Internet Explorer [Internet Explorer (64-bit)]

    Recently, I noticed that some web functions no longer work, e.g. I cannot
    use the HP Support Chat program. This is a program that requires an Active
    X installation in order to open a window that allows chat with
    Hewlett-Packard support staff.

    HP also provides a program on their website that "Auto detects" the computer
    model, specs, etc. This program also uses an Active X control. It too
    doesn't work anymore.

    When I try to install the Active X program, I get a message that says I am
    using an incompatible browser. I've launched IE8 from both locations above.
    Neither browser seems to allow the installation of the Active X control.

    All IE8 security settings are set to their defaults.

    Pop-up blocker is disabled.

    Any suggestions would be greatly appreciated.
     
    VistaNewbie, Jan 8, 2010
    #1
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  2. Some Web stuff does not work with 64-bit IE.

    Notably, Adobe Flash does not work with 64-bit Explorer. You need to use
    32-bit Internet Explorer when you get a report that what you are doing is
    not supported in 64-bit.

    For the time being, you may find that using only 32-bit IE is the better
    option.
     
    Jeff Strickland, Jan 8, 2010
    #2
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  3. VistaNewbie

    VistaNewbie Guest

    How can I be sure if I am using the 32 bit version of IE8?

    As I mentioned in my original post, I launched IE8 from C:\Program Files
    (x86)\Internet Explorer (which I believe is the 32 bit version) and it didn't
    work.

    When I launch both versions and do a Help > About Internet Explorer, both
    versions have the same version numbers:
    Version 8.0.6001.18865

     
    VistaNewbie, Jan 9, 2010
    #3
  4. VistaNewbie

    Don Varnau Guest

    Hi,
    1. In Help > About Internet Explorer, if you've opened the 64-bit version it
    should say 64-bit somewhere on that screen.

    2. With the warning that a reset will delete AutoComplete data, such as
    passwords and you will have to reinstall or re-enable browser add-ons, try
    resetting IE settings (Internet Options> Advanced.)

    Useful for recovering stored passwords before you clear all stored login
    data:
    IE PassView- NirSoft:
    http://www.nirsoft.net/utils/internet_explorer_password.html

    What a reset of IE settings will do:
    Windows Vista Help- Reset Internet Explorer settings:
    http://windowshelp.microsoft.com/Windows/en-US/Help/81fe3b46-2460-459e-b826-8f134a7fe1771033.mspx

    3. Visit this page with 32-bit IE8 and post the user-Agent string.
    http://www.fiddlertool.com/ua.aspx

    4. What security programs are running? A third-party security program might
    be blocking ActiveX.


    Don
    [MS MVP- IE]


     
    Don Varnau, Jan 9, 2010
    #4
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