IE8: Black menu and favorites bar

Discussion in 'Internet Explorer' started by Bernhard Fischer, Jul 14, 2009.

  1. Hi,

    after upgrading my XP (display option is "Windows classic" / "Windows
    Standard") from IE7 to IE8 the background color of the menu and
    favorites bar is black which makes IE nearly unusable (black labels on
    black background). As a workaround I temporary change the desktop
    background color to black and then back to green, and after restarting
    IE the background color of both bars is gray as it was with IE7. After
    system reboot the problem reoccurs.

    How can I fix this bug permanently?

    Regards,
    Bernhard
     
    Bernhard Fischer, Jul 14, 2009
    #1
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  2. Bernhard Fischer

    Leonard Grey Guest

    Can't reproduce that problem here.

    Do you experience the same problem when you start IE 8 in 'no add-ons' mode?

    Do you experience the same problem when you switch to the default
    Windows XP theme? (Control Panel > Display > Themes tab > choose
    'Windows XP')

    Are you using third-party themes or desktop customization software
    (WindowBlinds or something like that)?
     
    Leonard Grey, Jul 14, 2009
    #2
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  3. Hello,

    quote:
    I have had the same, and apparent random problem, with black background
    toolbars on one of several pc's that are apparently configured the same
    except: the problem pc had 32 bit color, a personal picture displayed on
    the
    desktop with required a modified theme.

    I reset colors to 16 bit, theme to classic (which removed the personal
    picture displayed on my desktop.)

    I reset the desktop to show the personal picture, left the color density at
    16 bit and theme at classic.

    from
    http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/ffbfe63aa06c04db

    __
    http://www.bootstrike.com/ComputerService/
    Singapore Computer Home Remote On-Site Repair Service
    http://www.bootstrike.com/VHSVideoConvert/
    Video Conversion VHS Video8 Hi8 Digital8 MiniDv NTSC PAL
     
    Singapore Computer Service, Jul 14, 2009
    #3
  4. Yes, exactly the same bug/behaviour (didn't know about this start option
    until now).
    No, the toolbars are ok with the Windows XP theme.
    No themes etc installed. The desktop looks like a fresh NT4 installation
    with green background color, but with a lot of program icons on it. :)

    Regards,
    Bernhard
     
    Bernhard Fischer, Jul 14, 2009
    #4
  5. Bernhard Fischer, Jul 14, 2009
    #5
  6. Bernhard Fischer

    PaulB Guest

    Hi Bernard

    I have this problem on two PCs here too - so you are NOT alone. It seems to
    happen to me after I have had IE8 open and closed a few times. A reboot
    clears it ... but then why do you have to reboot at all, or degrade your
    options?? Microsoft should make this thing WORK!

    Have you lodged a Help Desk request? I know they want to charge $59 ... if
    they solve it, but I dont think this is something that is PERSONAL to you or
    I. It is almost like the (bad) old days of MS DOS 4 and 5 when TSRs
    (Terminate Stay Resident) bits of program plugged up RAM.

    Good luck and feel free to quote my entry to Microsoft. I have found when
    they know it is NOT you or your PC they WILL waive the $59 fee (very gracious
    of them I am sure!!).

    Paul
     
    PaulB, Jul 15, 2009
    #6
  7. Hello,

    Free Microsoft Phone Support for IE8 (see under 'for consumers')
    http://www.microsoft.com/windows/internet-explorer/support/call-us.aspx

    quote:
    Free phone support for Internet Explorer 8 is limited to installation,
    set-up and usage only. Advanced issues are not supported. Advanced issues
    include problems that are associated with software and hardware development,
    network connectivity, server-based technologies, and business-critical
    systems.

    end quote

    If you find the solution, post back so that it can help others who have the
    same problem.

    Regards,
    Singapore Computer Home Repair Service
    http://www.bootstrike.com/ComputerService/
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    http://www.bootstrike.com/VHSVideoConvert/
     
    Singapore Computer Service, Jul 15, 2009
    #7
  8. Bernhard Fischer

    desper@duck Guest

    This problem is not that new and not confined to IE8. I did a clean install
    from XP SP2 mirror files provided with the machine in May 2007. I ran into a
    problem with OFFICE 2003 help files displaying wrong color. The problem
    seemed to be hyperlinks in help diplaying as very light green on white. At
    first sight it looks like a blank screen. I tried adjusting explorer color
    settings but it did not seem to shift the problem and just made things worse.
    I had the BLACK tool bars in IE8 on 11th July. I cleared it by removing IE8
    and revert to IE7. Windows then tried to sneak IE8 back on through automatic
    update. IE7 worked OK and the update to IE* was OK on 11 July. THIS MORNING
    (15 July) THE BLACK BARS ARE BACK but OFFICE colors appeared to be OK. I am
    now back on IE7 and have dug out my copy of IE6 just oin case. I have heard
    rumours of a virus that buggers up color settings but I can't find the
    Norton/Symantec chat site.
    Full system virus scan with NIS 2009 is not finding anything except the
    usual tracking cookies.
    We need Microsoft to accept that there is a problem and then come up with an
    answer before all their business customers start getting pissed off.
     
    desper@duck, Jul 15, 2009
    #8
  9. Bernhard Fischer

    Joe935 Guest

    Bernhard Fischer wrote:
    : Hi,
    :
    : after upgrading my XP (display option is "Windows classic" / "Windows
    : Standard") from IE7 to IE8 the background color of the menu and
    : favorites bar is black which makes IE nearly unusable (black labels on
    : black background). As a workaround I temporary change the desktop
    : background color to black and then back to green, and after restarting
    : IE the background color of both bars is gray as it was with IE7. After
    : system reboot the problem reoccurs.
    :
    : How can I fix this bug permanently?
    :
    : Regards,
    : Bernhard

    Changing Display property "Theme" worked for me.
     
    Joe935, Jul 15, 2009
    #9
  10. Bernhard Fischer

    VanguardLH Guest

    Be leery of advice from a SPAMMER. They have a different agenda than
    their pretense of giving help. This one does know how to put his spam
    in a signature (after a sigdash line) as evidenced by his first posts
    but refuses to do so now because he is scared of newsreaders that strip
    off signatures. He wants to ensure to shove his spam in your face.

    In another group and quite recently, this poster used a proper sigdash
    delimiter. Perhaps he will now continue to do so and hopefully he isn't
    only using a proper signature is just some groups.
     
    VanguardLH, Jul 15, 2009
    #10
  11. Bernhard Fischer

    VanguardLH Guest

    Change to a different Windows theme and reboot (probably have to only
    logoff and back on). See if the black menu/toolbar problem went away.
    Then switch back to your prior theme (if not customized). See if the
    problem remains gone.

    My assumption was that you are NOT using a 3rd party theming utility,
    like WindowBlinds. If you are then configure it to NOT apply its theme
    to Internet Explorer.
     
    VanguardLH, Jul 15, 2009
    #11
  12. Singapore Computer Service, Jul 16, 2009
    #12
  13. Bernhard Fischer

    PaulB Guest

    What is "Ati Hotkey Poller " supposed to do then for internet browsing please?

    I will go ahead and disable it, but I like to know what I will lose when I
    do please.

    Thanks

    PaulB

    :
     
    PaulB, Jul 16, 2009
    #13
  14. Bernhard Fischer

    PaulB Guest

    In answer to my own question, I am thinking this must be an Ati video card
    add on. Unfortunately neither of my PCs that are affected by this problem
    are running an Ati card so I think it is more than that.

    Time to call Free Microsoft Phone Support for IE8 (see under 'for consumers')
    http://www.microsoft.com/windows/internet-explorer/support/call-us.aspx I
    think!!

    Will post back if they come up with anything.
     
    PaulB, Jul 16, 2009
    #14
  15. Michiel Sno wrote via eggheadcafe.com at 07-Aug-09 07:19:23:
    Many thanks for your suggestions! The second way works for me, even
    after the second system reboot and without any (visible) side effects!!! :)

    Instructions for region "Deutsch":
    Start->Einstellungen->Systemsteuerung->Verwaltung->Dienste->Designs:
    Aktion: Beenden
    Starttyp: Manuell

    Btw my graphic card is nVidia GeForce4 Ti 4200 with AGP8X.

    Regards,
    Bernhard
     
    Bernhard Fischer, Aug 8, 2009
    #15
  16. Bernhard Fischer

    Bill in D.C. Guest

    I 'lost' my IE8 tool bars (e.g., black on black) after installing an HP F4400
    printer. After numerous, unsuccessful attempts (including deleting Toolbar
    in registry), the Changing Background Themes/Colors approached seemed to
    work; HOWEVER, I have not rebooted to see if 'stays.'

    Thanks community for all of your comments!
     
    Bill in D.C., Aug 24, 2009
    #16
  17. Well, I have just caught the same problem. 2 black bars at the top. Came
    from no-where. Everything was fine one day, and wierd the next.
    I'd email a screen shot if it would help.
    The suggested solutions do not help.
    On on XP. My guess is that there was a automatic update overnight and that
    messed it up.
    Cheers.
     
    Pearman in Sydney, Sep 4, 2009
    #17
  18. Bernhard Fischer

    skeeter Guest

    run with no add ons.
     
    skeeter, Sep 6, 2009
    #18
  19. Have you tried to stop the service "Themes"? If this solves the problem
    change the start type of this service from automatic to manual.

    Regards,
    Bernhard
     
    Bernhard Fischer, Sep 7, 2009
    #19
  20. Making a service manual means it isn't started automatic during system
    startup.
     
    Bernhard Fischer, Sep 10, 2009
    #20
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