IE8 has encountered and unknown error, module unknown (xp)

Discussion in 'Internet Explorer' started by Bruce Leavitt, May 12, 2009.

  1. hello,

    I have a friend, that had a trouble with ie, and the same error comes up in
    IE8 I thought by upgrading it, would cure the problem.
    Didn't work.

    Gives the unexpected error and will close. Module unknown
    Offset 0069006d

    Windows xp,
    IE 8

    I thought it might have a repair feature, all I see is an uninstall for 8?

    Suggestions?

    thanks Bruce
     
    Bruce Leavitt, May 12, 2009
    #1
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  2. Bruce Leavitt

    Leonard Grey Guest

    Leonard Grey, May 12, 2009
    #2
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  3. Upgrading in hopes of fixing an existing problem is seldom a wise idea.

    In IE8 or IE7...

    1. Does the behavior persist if you start IE in No Add-ons mode? To start
    IE in No Add-ons mode:

    => Right-click on the blue IE desktop icon and select Start without
    Add-ons; or

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!

    3. Does the behavior persist if you boot into Safe Mode with Networking?
    [Careful! Only remain in Safe Mode just long enough to test!]

    ====

    Unexplained computer behavior may be caused by deceptive software
    http://support.microsoft.com/kb/827315

    Run a /thorough/ check for hijackware, including posting the requested logs
    in an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.net/viewtopic.php?f=30&t=4075
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
    or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
     
    PA Bear [MS MVP], May 12, 2009
    #3
  4. At least I have one fixed with your help one of them so far.
    Stated with the add-ons, seems it was the google tool bar things.
    so far this one is working well.
    thanks guys really appreciate the help. I know the ones I try to help
    appreciate it, thanks again
    Bruce



     
    Bruce Leavitt, May 15, 2009
    #4
  5. YW & thanks for your feedback. The user may find that Google Toolbar 6 does
    NOT cause such problems.

     
    PA Bear [MS MVP], May 15, 2009
    #5
  6. Well doubt he uses it anyways, and will notice it is gone.
    Actually I try get people not to install the extra tool bars.
    Always find they can cause more problems then they are worth,
    thanks again



     
    Bruce Leavitt, May 15, 2009
    #6
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