IE8 not loading flash content in vista

Discussion in 'Internet Explorer' started by capitan, Sep 2, 2011.

  1. capitan

    capitan Guest

    Hi all. I have a problem with a vista machine wherein IE8 seems to have
    problems loading flash content. It started in IE7. I've tried removing
    and reinstalling flash active x plugin. I've tried deleting temp
    internet files and temp flash cache. I've tried going to IE8. I've
    also tried removing Kaspersky protection suite which was the only
    security software it has besides defender. The machine is not naked to
    the internet and it is behind a hardware firewall. All the other
    machines behind same hardware firewall do not have problems loading
    flash content in IE.

    Could defender be mucking this up? How do I disable defender to try
    that? Any other suggestions are appreciated. Thanks.
     
    capitan, Sep 2, 2011
    #1
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  2. capitan

    VanguardLH Guest

    When you visit adobe.com, do you see a static image (with "5" made up of
    office furniture) or do you see black, blue, and red-colored books
    (after the page auto-refreshes)?

    What do you see when you go to their version check web page at
    http://www.adobe.com/software/flash/about/?

    When you look at the list of add-ons in IE8, is the Adobe Flash Player
    listed? If so, is it enabled?
     
    VanguardLH, Sep 2, 2011
    #2
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  3. Flash Player does NOT work in IE, 64-bit mode.
     
    Jeff Strickland, Sep 2, 2011
    #3
  4. capitan

    capitan Guest

    Thanks for your reply. When I go to
    http://www.adobe.com/software/flash/about/ all I see is a blank white
    space where the flash animation should be and it says in the browser
    status bar on the bottom '(2 items remaining) Waiting for
    http://www.adobe.com/software/flash/about/...'

    When I look at the add-ons in IE8, it shows 'shockwave flash object' as
    enabled.

    When I go to adobe.com, I see black, blue, and red-colored books.
     
    capitan, Sep 2, 2011
    #4
  5. capitan

    capitan Guest

    Thanks for your reply. This is a 32 bit version of Vista.
     
    capitan, Sep 2, 2011
    #5
  6. capitan

    VanguardLH Guest

    Did you disable the other 3rd party add-ons in IE, especially any to do
    with anti-virus, anti-spam, ad blocking, etc?

    What's in your hosts file?

    Did you attempt to use IE8's Reset (Internet Options -> Advanced tab)?
     
    VanguardLH, Sep 3, 2011
    #6
  7. capitan

    capitan Guest

    I did, and it is displaying the same same problem still.

    Thank you VanguardLH so much for your continued help! :)
    What do you suggest I try next?
     
    capitan, Sep 7, 2011
    #7
  8. capitan

    VanguardLH Guest

    In the Add/Remove Programs applet, uninstall the Flash Player. That
    includes both the AX control (for Internet Explorer) and plug-in (for
    Firefox, Safari, etc). Then use Adobe's stand-alone uninstaller
    (http://kb2.adobe.com/cps/141/tn_14157.html) to make sure all [well,
    most of the] registry and file remnants are removed. Even then, I would
    probably go through my file system looking for Adobe folders that could
    be deleted for products that have been uninstalled, like under
    "%userprofile%\local settings\application data", %appdata%, and
    "%programfiles%\Common Files". Then do a fresh install of Flash Player.

    If that doesn't work, reboot Windows into its safe mode (with
    networking) and retest to see of Flash content plays okay. If it works
    then you are loading something on Windows startup or on login that is
    causing the interference.
     
    VanguardLH, Sep 7, 2011
    #8
  9. capitan

    capitan Guest

    I did do the whole add/remove as you suggest, and it did not fix the
    issue. I also booted into safe mode and it still had the same problem.
    Thank you again for your continued help! What do you suggest next?
     
    capitan, Sep 8, 2011
    #9
  10. capitan

    capitan Guest

    Maybe it is helpful for you to see the issue. Here is a link to a
    picture of the problem in IE:
    http://www.vistax64.com/attachments/browsers-mail/24376d1315515362-flash-content-ie-ie.jpg

    Here is a picture of how it should look in FF:
    http://www.vistax64.com/attachments/browsers-mail/24377d1315515916-flash-content-ie-ff.jpg
     
    capitan, Sep 8, 2011
    #10
  11. capitan

    VanguardLH Guest

    The top border that is missing is managed by their header.html file (an
    external reference by the web page to another HTML file). The top half
    of the missing left pane is an external referenced .jpg image file.
    That's nothing to do with Flash. What they do is run an externally
    referenced script to handle the Flash content in these areas of the
    page, which is at:

    http://www.kelso-burnett.com/Scripts/AC_RunActiveContent.js

    If I run IE8 with scripts disabled, those same 2 areas (header and top
    left pane) are blank. Will your IE8 run scripts at any web site? Go
    somewhere that uses a lot of Javascript to see that it is enabled in
    your instance of IE8, like:

    http://www.b2knet.com/

    Check that "Java enabled: Yes!" is shown. If scripting is disabled then
    the script to load the active content (Flash) won't work, either.

    While I can get at the .js file to look at it, I'm not a scripting
    expert. It is possible that the code was written to run well in FireFox
    (and some other web browsers) but uses functions or methods that are not
    supported in IE. That is, it has long been a problem that some HTML and
    Javascript functions work only in IE (like ClearAuthenticationCache to
    get rid of old cached login credentials to force a re-login) that have
    no equivalent in other web browsers (where you instead have to poison
    the credentials cache with a invalid login) and visa versa, and why
    there needs some tests on which web browser is used and execute
    different code forks based on the web browser in which the page is being
    rendered. However, I don't think that is the case here since I can get
    displayed correctly the full example page (like what you show for the
    Firefox rendering). If I disable scripting in IE8 then I see what you
    see and why I'm wondering if scripting is disabled in your instance of
    IE8.

    What security software (anti-virus, anti-malware, firewall, etc) did you
    install on your computer?
     
    VanguardLH, Sep 9, 2011
    #11
  12. capitan

    Mayayana Guest

    | The top border that is missing is managed by their header.html file (an
    | external reference by the web page to another HTML file).

    Actually that page seems to be a partial copy of the same code.
    The webpage seems to be written with an Adobe WYSIWYG editor
    by someone who doesn't know how to write HTML. Very funky
    stuff. It's stuffed with Flash and rollovers, and the page name you
    mentioned is part of a tag named "csobj". There's no such HTML
    tag. It's curious... A search for that turns up people complaining
    about Adobe GoLive. I don't see how any of the made-up cs*
    tags (there are several) can function. They're just nonsense. Maybe
    Flash can read them? I don't know. I've never seen such code before.

    The Flash code is very thorough, which I suppose isn't
    surprising if it's basically an Adobe production. Both Flash
    entries include a NOSCRIPT option that *should* load the
    Flash as an ActiveX control in IE if script is disabled -- assuming
    that ActiveX is enabled.

    | While I can get at the .js file to look at it, I'm not a scripting
    | expert.

    That appears to be a large pile of bloat with a single purpose:
    To make sure that the Flash runs even if the visitor has a fairly
    old version of Flash.

    I think the fact that capitan can't see the Flash cartoons,
    despite trying, can only be attributed to unusual good luck.
    I had to do some work to make sure none of that stuff
    works in my browser. :)
     
    Mayayana, Sep 9, 2011
    #12
  13. capitan

    capitan Guest

    At b2k.net it does say that java is enabled.

    All that is installed on the affected machine is Kaspersky workstation
    for windows 6MP4. I've already tried uninstalling it from the machine,
    rebooting and loading the website, but it didn't fix the problem.

    It turns out I also have a windows 7 pro 64-bit machine with IE8 having
    this same problem. The vista 32bit machine had this problem in IE7 and
    I upgraded to IE8 and it is still having this problem.

    I REALLY appreciate your continued help! What should I try next folks?
     
    capitan, Sep 9, 2011
    #13
  14. capitan

    capitan Guest

    I also tried adding the first example website to the trusted sites in
    IE, but did not help.

    In case it's helpful, here is another example of the problem on an adobe
    flash site:

    http://www.vistax64.com/attachments/browsers-mail/24379d1315578852-flash-content-ie-ie8_flash.jpg

    http://www.vistax64.com/attachments/browsers-mail/24380d1315578852-flash-content-ie-ff_flash.jpg
     
    capitan, Sep 9, 2011
    #14
  15. capitan

    VanguardLH Guest

    I've given all the advice that I know to provide as clean a setup for IE
    as I know. Other than flattening and rebuilding - and watching what you
    install thereafter - nothing more from me.
     
    VanguardLH, Sep 9, 2011
    #15
  16. capitan

    Don Varnau Guest

    Hi,
    You also ran the Flash uninstaller, right?
    - - -
    Try this:

    1. Download and save to the desktop the Flash Player Uninstaller
    http://kb2.adobe.com/cps/141/tn_14157.html

    2. Download and save to the desktop the Flash Player Installer
    http://www.macromedia.com/go/full_flashplayer_win_ie

    3. From Internet Options> Security> Internet Zone, click on the Default
    Level button.
    4. Restart in Safe Mode. Right click the Flash uninstaller and run as
    administrator.

    Start Vista or Windows 7 in Safe Mode
    http://windowshelp.microsoft.com/Windows/en-US/Help/323ef48f-7b93-4079-a48a-5c58eec904a11033.mspx
    or
    http://snipr.com/vistasafe

    5. Restart into Safe Mode again.
    6. Right-click the Flash Player installer> run as administrator.
    7. Restart.
    8. From IE> Tools> Manage add-ons, make sure that the Shockwave Flash Object
    is enabled.
    9. Test Flash Player at http://kb2.adobe.com/cps/155/tn_15507.html
    10. If unsuccessful, check steps 3 and 4 at
    http://kb2.adobe.com/cps/191/tn_19166.html

    Don
     
    Don Varnau, Sep 11, 2011
    #16
  17. capitan

    capitan Guest

    OK. Thanks so much for your help anyway, it is still appreciated!
     
    capitan, Sep 19, 2011
    #17
  18. capitan

    capitan Guest

    Hi Don, thanks for your post. I followed the above instructions and am
    still having the same problem with flash in IE. What do you recommend
    next?

    Thank you.
     
    capitan, Sep 20, 2011
    #18
  19. capitan

    capitan Guest

    I ended up needing to open a new bug report with Adobe on this issue.
    It's bug# 2979889 just in case this info is helpful to anyone else with
    this issue.

    Thanks again for all the help I rec'd here!
     
    capitan, Sep 21, 2011
    #19
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