iertutil.dll ordinals missing AND more IE7

Discussion in 'Internet Explorer' started by Bigguy02093, Dec 29, 2008.

  1. Bigguy02093

    Bigguy02093 Guest

    Hello kind people. I am at my wits end with IE7 and Microsoft, so I am
    begging for help.

    I was forced to delete IE8 Beta and reinstall IE7 to get McAfee Security
    Suite working. In the process, I have apparently deleted or damaged the
    iertutil.dll as I am getting error messages that the ordinals 58 and 679 are
    missing.

    Additionally, the desktop icon/utility for Internet Explorer is missing as
    are my Internet Options, Temp file, Temporary Internet Files and Cookies
    files. I also now cannot find the Windows Firewall to tell it to allow AOL
    to connect to the Internet.

    I asked Microsoft for help and they sent me here. I thank you all in
    advance for your help.
     
    Bigguy02093, Dec 29, 2008
    #1
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  2. I've assisted quite a number of users who found themselves in the same boat.
    Unfortunately, they only way they got IE working again was by formatting and
    reinstalling Windows. Such are the risks when installing any beta software.

    No McAfee application has been supported in either of the released IE8 beta
    builds. (Actually, the McAfee application itself works fine in IE8 Beta,
    it's just that some of the McAfee UI doesn't display correctly.)

    The fact that you had a McAfee application installed did NOT cause the
    problem, however; The fact that the McAfee application was running in the
    background when IE8 Beta was installed and/or uninstalled did.

    Sorry to be the bearer of the bad news. Best of luck to you.
     
    PA Bear [MS MVP], Dec 30, 2008
    #2
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  3. Bigguy02093

    Bigguy02093 Guest

    Actually, I have IE7 reinstalled, up and running now. BUT I am getting error
    messages that say that the iertutil.dll is missing two ordinals, #58 and 679.
    I am wondering if I can get a clean copy of the dll and where to drop it in.
    McAfee is now up and running again as well. I ended up manually deleting
    McAfee, IE7, and AOL then reinstalling them. I am having some problem
    getting aol to sign on, but I believe it will work if I get the undamaged
    version of the dll.
     
    Bigguy02093, Dec 30, 2008
    #3
  4. IE7 isn't working *because* the McAfee suite was running in the background
    when you installed & uninstalled IE8 Beta 2. Uninstalling/reinstalling IE7
    is not going to help. Uninstalling/reinstalling the McAfee suite and/or the
    AOL software isn't going to help either.

    Backing up your personal data (e.g., My Documents; IE Favorites; Any emails
    downloaded into a Mail Client and no longer residing on the mail server),
    formatting & doing a clean install of WinXP will resolve the problem.

    PS: After the clean install, you'll have the equivalent of a "new computer"
    so take care of *everything* on the following page before otherwise
    connecting the machine to the internet (e.g., to browse, check email; chat,
    download other stuff, etc.):

    Before You Connect a New Computer to the Internet
    http://www.cert.org/tech_tips/before_you_plug_in.html

    ===

    The above notwithstanding, free unlimited installation and usage support is
    available for Internet Explorer 8 pre-released versions, but only for North
    American (i.e., US & CA) English-speaking customers. This support for
    Internet Explorer 8 pre-released versions is valid until 31 Dec-08 (i.e., 2
    days from now). See
    http://support.microsoft.com/oas/default.aspx?prid=12357
     
    PA Bear [MS MVP], Dec 30, 2008
    #4
  5. Bigguy02093

    Bigguy02093 Guest

    Thank you for your help. Let me clarify my situation just so we are on the
    same pager for sure. IE8 is completely gone as are all of its updates. I
    now have a working version of IE7. It does not have the blue E on my desktop
    (missing application) and the Temporary Internet Files folder is missing,
    though when I try to create on the computere says it already exists. When I
    move from web page to web page I get an error message telling me that I am
    missing Ordinals 58 & 679, but after I click ok, the page loads and behaves
    normally. I scanned my computer and found 14 copies of the .dll in question,
    but from the size of them, I am guessing they are all the same and missing
    the same Ordinals. Is there some way to add these ordinals?

    My AOL is now working. My McAfee is now working. So, the IE problem is all
    that's left. I am curious that a clean complete copy of IE7 does not seem
    to be available out there, which would take care of all the problems.
    Microsoft Support keeps trying to sell me technical support time for $515.
    Because there is so much on this computer, I am really loathe to do a full
    system restore as it took weeks to reinstall everything last time. Perhaps
    this is a silly question, but would it help if I deleted IE7 and reinstalled
    IE6? If so, do I delete ALL IE files even if not marked IE7 (including the
    hidden ones) or just what I can find in the normal view?
     
    Bigguy02093, Dec 31, 2008
    #5
  6. I'll not repeat myself again. To resolve the behavior, format & reinstall
    Windows.
     
    PA Bear [MS MVP], Dec 31, 2008
    #6
  7. Bigguy02093

    ie8rc1 Guest

     
    ie8rc1, Feb 3, 2009
    #7
  8. Your lazy sledgehammer approach is what most Windows users end up doing, and it often takes less time than a reasoned, patient solution.
    I suggest taking a look at this thread first:

    http://forums.techguy.org/windows-xp/463065-ordinal-9-can-not-located-2.html

    and then this one, which includes a solution from a really patient guy who still used his Osborne(!):

    http://forums.techguy.org/windows-xp/574625-iertutil-dll-missing-internet-explorer.html

    good luck!



    PA Bear [MS MVP] wrote:

    I'll not repeat myself again.
    31-Dec-08

    I will not repeat myself again. To resolve the behavior, format & reinstal
    Windows

    Bigguy02093 wrote:

    Previous Posts In This Thread:

    iertutil.dll ordinals missing AND more IE7
    Hello kind people. I am at my wits end with IE7 and Microsoft, so I am
    begging for help.

    I was forced to delete IE8 Beta and reinstall IE7 to get McAfee Security
    Suite working. In the process, I have apparently deleted or damaged the
    iertutil.dll as I am getting error messages that the ordinals 58 and 679 are
    missing

    Additionally, the desktop icon/utility for Internet Explorer is missing as
    are my Internet Options, Temp file, Temporary Internet Files and Cookies
    files. I also now cannot find the Windows Firewall to tell it to allow AOL
    to connect to the Internet

    I asked Microsoft for help and they sent me here. I thank you all in
    advance for your help.

    I've assisted quite a number of users who found themselves in the same boat.
    I've assisted quite a number of users who found themselves in the same boat.
    Unfortunately, they only way they got IE working again was by formatting and
    reinstalling Windows. Such are the risks when installing any beta software

    No McAfee application has been supported in either of the released IE8 beta
    builds. (Actually, the McAfee application itself works fine in IE8 Beta,
    it's just that some of the McAfee UI doesn't display correctly.

    The fact that you had a McAfee application installed did NOT cause the
    problem, however; The fact that the McAfee application was running in the
    background when IE8 Beta was installed and/or uninstalled did

    Sorry to be the bearer of the bad news. Best of luck to you
    --
    ~Robear Dyer (PA Bear
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 200
    AumHa VSOP & Admin http://aumha.ne
    DTS-L http://dts-l.net

    Bigguy02093 wrote:

    Actually, I have IE7 reinstalled, up and running now.
    Actually, I have IE7 reinstalled, up and running now. BUT I am getting error
    messages that say that the iertutil.dll is missing two ordinals, #58 and 679.
    I am wondering if I can get a clean copy of the dll and where to drop it in.
    McAfee is now up and running again as well. I ended up manually deleting
    McAfee, IE7, and AOL then reinstalling them. I am having some problem
    getting aol to sign on, but I believe it will work if I get the undamaged
    version of the dll

    :

    IE7 isn't working *because* the McAfee suite was running in the background
    IE7 isn't working *because* the McAfee suite was running in the background
    when you installed & uninstalled IE8 Beta 2. Uninstalling/reinstalling IE7
    is not going to help. Uninstalling/reinstalling the McAfee suite and/or the
    AOL software isn't going to help either

    Backing up your personal data (e.g., My Documents; IE Favorites; Any emails
    downloaded into a Mail Client and no longer residing on the mail server),
    formatting & doing a clean install of WinXP will resolve the problem

    PS: After the clean install, you'll have the equivalent of a "new computer"
    so take care of *everything* on the following page before otherwise
    connecting the machine to the internet (e.g., to browse, check email; chat,
    download other stuff, etc.)

    Before You Connect a New Computer to the Interne
    http://www.cert.org/tech_tips/before_you_plug_in.htm

    ===

    The above notwithstanding, free unlimited installation and usage support is
    available for Internet Explorer 8 pre-released versions, but only for North
    American (i.e., US & CA) English-speaking customers. This support for
    Internet Explorer 8 pre-released versions is valid until 31 Dec-08 (i.e., 2
    days from now). See
    http://support.microsoft.com/oas/default.aspx?prid=12357
    --
    ~PA Bear

    Bigguy02093 wrote:

    Thank you for your help.
    Thank you for your help. Let me clarify my situation just so we are on the
    same pager for sure. IE8 is completely gone as are all of its updates. I
    now have a working version of IE7. It does not have the blue E on my desktop
    (missing application) and the Temporary Internet Files folder is missing,
    though when I try to create on the computere says it already exists. When I
    move from web page to web page I get an error message telling me that I am
    missing Ordinals 58 & 679, but after I click ok, the page loads and behaves
    normally. I scanned my computer and found 14 copies of the .dll in question,
    but from the size of them, I am guessing they are all the same and missing
    the same Ordinals. Is there some way to add these ordinals?

    My AOL is now working. My McAfee is now working. So, the IE problem is all
    that's left. I am curious that a clean complete copy of IE7 does not seem
    to be available out there, which would take care of all the problems.
    Microsoft Support keeps trying to sell me technical support time for $515.
    Because there is so much on this computer, I am really loathe to do a full
    system restore as it took weeks to reinstall everything last time. Perhaps
    this is a silly question, but would it help if I deleted IE7 and reinstalled
    IE6? If so, do I delete ALL IE files even if not marked IE7 (including the
    hidden ones) or just what I can find in the normal view?

    :

    I'll not repeat myself again.
    I will not repeat myself again. To resolve the behavior, format & reinstall
    Windows.

    Bigguy02093 wrote:

    RE: iertutil.dll ordinals missing AND more IE7
    :


    Submitted via EggHeadCafe - Software Developer Portal of Choice
    ASP.NET - Sorting a GridView Bound to a Custom Data Object
    http://www.eggheadcafe.com/tutorial...278-00d32b2e5121/aspnet--sorting-a-gridv.aspx
     
    livingston hinckley, Feb 5, 2010
    #8
  9. Bigguy02093

    Daave Guest

    "Lazy sledgehammer approach?"

    Also, your post lacks attribution marks and is thus confusing with
    regard to who said what.

    And finally, is there any reason you are replying to a post made over 13
    months ago?!

    (P.S., Get a clue.)


     
    Daave, Feb 5, 2010
    #9
  10. Bigguy02093

    Tom Willett Guest

    It's an Egghead Cafe Hooplehead, which is why he replied to such an old
    post.
    : "Lazy sledgehammer approach?"
    :
    : Also, your post lacks attribution marks and is thus confusing with
    : regard to who said what.
    :
    : And finally, is there any reason you are replying to a post made over 13
    : months ago?!
    :
    : (P.S., Get a clue.)
    :
    :
    : livingston hinckley wrote:
    : > Your lazy sledgehammer approach is what most Windows users end up
    : > doing, and it often takes less time than a reasoned, patient
    : > solution. I suggest taking a look at this thread first:
    : >
    : >
    http://forums.techguy.org/windows-xp/463065-ordinal-9-can-not-located-2.html
    : >
    : > and then this one, which includes a solution from a really patient
    : > guy who still used his Osborne(!):
    : >
    : >
    http://forums.techguy.org/windows-xp/574625-iertutil-dll-missing-internet-explorer.html
    : >
    : > good luck!
    : >
    : >
    : >
    : > PA Bear [MS MVP] wrote:
    : >
    : > I'll not repeat myself again.
    : > 31-Dec-08
    : >
    : > I will not repeat myself again. To resolve the behavior, format &
    : > reinstall
    : > Windows.
    : >
    : > Bigguy02093 wrote:
    : >
    : > Previous Posts In This Thread:
    : >
    : > On Monday, December 29, 2008 6:00 PM
    : > Bigguy0209 wrote:
    : >
    : > iertutil.dll ordinals missing AND more IE7
    : > Hello kind people. I am at my wits end with IE7 and Microsoft, so I
    : > am
    : > begging for help.
    : >
    : > I was forced to delete IE8 Beta and reinstall IE7 to get McAfee
    : > Security
    : > Suite working. In the process, I have apparently deleted or damaged
    : > the
    : > iertutil.dll as I am getting error messages that the ordinals 58 and
    : > 679 are
    : > missing.
    : >
    : > Additionally, the desktop icon/utility for Internet Explorer is
    : > missing as
    : > are my Internet Options, Temp file, Temporary Internet Files and
    : > Cookies
    : > files. I also now cannot find the Windows Firewall to tell it to
    : > allow AOL
    : > to connect to the Internet.
    : >
    : > I asked Microsoft for help and they sent me here. I thank you all in
    : > advance for your help.
    : >
    : > On Monday, December 29, 2008 7:41 PM
    : > PA Bear [MS MVP] wrote:
    : >
    : > I've assisted quite a number of users who found themselves in the
    : > same boat.
    : > I've assisted quite a number of users who found themselves in the
    : > same boat.
    : > Unfortunately, they only way they got IE working again was by
    : > formatting and
    : > reinstalling Windows. Such are the risks when installing any beta
    : > software.
    : >
    : > No McAfee application has been supported in either of the released
    : > IE8 beta
    : > builds. (Actually, the McAfee application itself works fine in IE8
    : > Beta,
    : > it's just that some of the McAfee UI doesn't display correctly.)
    : >
    : > The fact that you had a McAfee application installed did NOT cause the
    : > problem, however; The fact that the McAfee application was running in
    : > the
    : > background when IE8 Beta was installed and/or uninstalled did.
    : >
    : > Sorry to be the bearer of the bad news. Best of luck to you.
    : > --
    : > ~Robear Dyer (PA Bear)
    : > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    : > AumHa VSOP & Admin http://aumha.net
    : > DTS-L http://dts-l.net/
    : >
    : > Bigguy02093 wrote:
    : >
    : > On Monday, December 29, 2008 7:57 PM
    : > Bigguy0209 wrote:
    : >
    : > Actually, I have IE7 reinstalled, up and running now.
    : > Actually, I have IE7 reinstalled, up and running now. BUT I am
    : > getting error
    : > messages that say that the iertutil.dll is missing two ordinals, #58
    : > and 679.
    : > I am wondering if I can get a clean copy of the dll and where to drop
    : > it in.
    : > McAfee is now up and running again as well. I ended up manually
    : > deleting
    : > McAfee, IE7, and AOL then reinstalling them. I am having some problem
    : > getting aol to sign on, but I believe it will work if I get the
    : > undamaged
    : > version of the dll.
    : >
    : > "PA Bear [MS MVP]" wrote:
    : >
    : > On Monday, December 29, 2008 9:02 PM
    : > PA Bear [MS MVP] wrote:
    : >
    : > IE7 isn't working *because* the McAfee suite was running in the
    : > background
    : > IE7 isn't working *because* the McAfee suite was running in the
    : > background
    : > when you installed & uninstalled IE8 Beta 2.
    : > Uninstalling/reinstalling IE7
    : > is not going to help. Uninstalling/reinstalling the McAfee suite
    : > and/or the
    : > AOL software isn't going to help either.
    : >
    : > Backing up your personal data (e.g., My Documents; IE Favorites; Any
    : > emails
    : > downloaded into a Mail Client and no longer residing on the mail
    : > server),
    : > formatting & doing a clean install of WinXP will resolve the problem.
    : >
    : > PS: After the clean install, you'll have the equivalent of a "new
    : > computer"
    : > so take care of *everything* on the following page before otherwise
    : > connecting the machine to the internet (e.g., to browse, check email;
    : > chat,
    : > download other stuff, etc.):
    : >
    : > Before You Connect a New Computer to the Internet
    : > http://www.cert.org/tech_tips/before_you_plug_in.html
    : >
    : > ===
    : >
    : > The above notwithstanding, free unlimited installation and usage
    : > support is
    : > available for Internet Explorer 8 pre-released versions, but only for
    : > North
    : > American (i.e., US & CA) English-speaking customers. This support for
    : > Internet Explorer 8 pre-released versions is valid until 31 Dec-08
    : > (i.e., 2
    : > days from now). See
    : > http://support.microsoft.com/oas/default.aspx?prid=12357
    :
    :
     
    Tom Willett, Feb 5, 2010
    #10
  11. You and all of your HardBoiledEggHeadCafe idiot brethren can...

    <bite me>
     
    PA Bear [MS MVP], Feb 5, 2010
    #11
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