IEXPLORE.EXE (IE8) Crashes when attempting to visit Microsoft Upda

Discussion in 'Internet Explorer' started by Nathan Lewis, Jul 16, 2009.

  1. Nathan Lewis

    Nathan Lewis Guest

    OS: Windows XP Home Edition, Service Pack 3 (32-bit, of course)

    Browser: Internet Explorer 8 (8.0.6001.18702)

    PC: Dell Dimension 8400, Pentium 4 @ 3GHz, 512MB RAM, 160GB HDD with 120GB
    Free. Memory passes Memtest86+, HDD passes all Western Digital DLGDIAG tests.

    Problem: Went to Windows Update site which, as expected, asked me to upgrade
    to Microsoft Update. Attempted to do so, IEXPLORE.EXE crashed as soon as it
    attempted to install the ActiveX control. Restarted IE, tried again - same
    result every single time. Wash, rinse, repeat - ugh.

    Solution: Tools / Internet Options / Advanced / Security - UNCHECK "Enable
    memory protection to help mitigate online attacks" option.

    Why: Who knows?

    Hope: This helps someone and/or someone at MS notices this problem and does
    something about it. Soon. :p
    Nathan Lewis, Jul 16, 2009
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  2. Nathan Lewis

    BobT Guest


    I was getting ready to pull the rest of my hair our over this!
    Worked lika a charm on XP pro:)

    What made you think of that!?


    BobT, Jul 22, 2009
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  3. Nathan Lewis

    Nathan Lewis Guest

    It was a combination of guesswork and leg work. IE was helpful enough to
    display a message (I forget the particulars) indicating that Data Execution
    Prevention (DEP) was somehow related to the issue, and Google led me to this
    blog entry:

    My best guess as to the cause of the problem - and I could be way off base -
    is that it's a conflict between the way the Windows OS handles DEP and the
    way IE 7/8 handles DEP on top of that. But only MS knows the truth of the
    matter. Or at least I hope they do. ;)

    BTW - This problem doesn't just affect the Microsoft Update ActiveX control
    - it seems to affect pretty much *every* ActiveX control, including Flash.
    So while I didn't have any problems loading the home page on this system
    (, any attempts to go to a Flash-laden site like would
    crash the browser. That took a while to figure out, too. Blech.

    - NL
    Nathan Lewis, Jul 22, 2009
  4. Nathan Lewis

    Berny13 Guest


    Three days of installing/reinstalling IE8, removing updates,
    disabling plug-ins, etc with no success.

    Wish I had seen this post early on. Even the event logs and
    online search for event log errors couldn't identify this.

    A single mouse click in IE8 and my issue is resolved. You think
    Microsoft would have identified their own site being "blocked." I even
    added MS Updates to my trusted sites and still IE8 constantly crashed.

    Good call.

    Berny13, Aug 31, 2009
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