If this is such a problem, why hasn't Microsoft made info availabl

Discussion in 'Windows Media Player' started by CiccaRoniB, Sep 27, 2004.

  1. CiccaRoniB

    CiccaRoniB Guest

    If this is such a problem, why hasn't Microsoft made information available on
    how to fix it? Why would we call (and spend $$ on) product support if they
    have no idea what is going on? After about 48 total hours of searching and
    re-loading this, re-installing that...Why is there no help? Am I really
    being told I have to REPURCHASE everything? None of these links are helpful.
    Just more complaining.
    CiccaRoniB, Sep 27, 2004
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  2. CiccaRoniB

    CiccaRoniB Guest

    Error code C00D2712, by the way.
    CiccaRoniB, Sep 27, 2004
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  3. And you haven't mentioned what links you've tried, or what you're being
    expected to buy... Your post is so scant on details, it's hard to know
    where to begin.
    Mike Williams [MVP], Sep 27, 2004
  4. CiccaRoniB

    CiccaRoniB Guest

    Thanks for responding. I have tried every link the Microsoft help website
    has told me to try. And then some. Most of the links lead back to the page
    which has the link in the first place. The only real answer I have gotten is
    that I will have to repurchase purchased tracks. And frankly, that is what I
    was told by the downloading program (napster)to begin with (when I first
    discovered the issue over a week ago). And wth the inability to play even
    newly purchased tracks, what is the point of repurchasing? I have been to
    the google chat group. There are no answers there. I couldn't even find
    the chat that was mentioned. I have contacted the computer manufacturer tech
    support...twice. They tell me to use Media Player help, and Media Player
    help says to contact the manufacturer. This is so very frustrating with no
    real answers on how to fix the problem. I am willing to furnish specific
    details if there is someone out there who might know how to work with this,
    but it reaaly seems as if no one really does. Look at the other posts in
    this same catagory. Is there anyone who might be able to help us?
    CiccaRoniB, Sep 28, 2004
  5. But about WHAT?????

    Most of the links lead back to the page
    I'm sorry but you may have a huge story to tell, but unless you simplify
    it and start at the beginning then it's hard to motivate anyone to
    decrypt your posts (especially because no one gets paid for the Pleasure).

    I have contacted the computer manufacturer tech
    Well You've decided that no one can help, and so you have some long
    posts that don't give much to go on.

    Look at the other posts in
    What category? Make it easy for other people to help you. Don't expect
    them to scurry all over. Collect your facts. Lay them out simply.
    Mike Williams [MVP], Sep 28, 2004
  6. CiccaRoniB

    CiccaRoniB Guest

    I'm sorry, I thought that was clear. The problem is error code C00D2712 in
    Windows Media player. "Licence Storage not working". I had thought that
    anyone who might respond would have been familiar with the other postings in
    this category.
    CiccaRoniB, Sep 29, 2004
  7. Main reason, it can be different for every system IIRC. That would be why
    they put directly in the error text "Contact Product Support" A basic
    reason most of your peers don't answer, is because you can really screw
    things up even more if you don't then you will run into HUGE problems, yes
    bigger then the correct ones.

    A simple search shows a few people finding solution, one person in specific

    They never replied back to me it they kept their licenses being this. If
    you lose your licenses, its not always a fun process to re-obtain them. The
    licenses servers holding most of this stuff is completely done by third
    parties. So, if your can't obtain the license because of the third party's
    server, there is nothing Microsoft can do, you must rely on that third
    party's support. And remember, ifyou can't obtain the correct license
    again, you can't play that media. Re-purchasing the media would not be
    needed, once you have the media you just need the license. Again, that
    process is not something Microsoft controls.

    In other words, use at your own risk or do what the error suggests and
    contact PSS.
    Chris Lanier [MVP], Sep 29, 2004
  8. CiccaRoniB

    CiccaRoniB Guest

    Thank you. Really. With all the searching I had done, I had not seen this
    solution. If it was somewhere on here, I must have missed it. I will try
    this and keep my fingers crossed.

    Thanks again. I will post here if this works or not.
    CiccaRoniB, Sep 30, 2004
  9. The answer is here, Oct 12, 2004
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