Impossible envoyer mail sous Vista avec Norton....Que faire? (in french, if possible, or in english

Discussion in 'Windows Vista Mail' started by Alain Chateau, May 20, 2008.

  1. Hello,
    I bought 2 months ago a PC hp under Vista Ed famil, and I receive my mails
    correctly with Windows Mail, but not able to send anything!!!(even this
    message!!)!!!! I have Norton antivirus for trying, during, at least now 15
    days...) and my ISP told me that my "paramètres" (sorry: I don't know the
    word in english!) are correct.....What can I do? What may I do? I'm not
    crazy about computers, but just user as everybody, I suppose............ I
    have to indicate that my Internet connction works in local, Wifi, and, till
    4 days, I didn't have any possibilitie to download anything. I had to call
    to an optical fiber technician, 'cause that's the way may connection
    functions..............(Sorry for my very bad english....Hope you'll be
    indulgent!)
    Thanks for any reply or answer, technically abled for me!

    Alain (from France, Reims, Eastern of this country!!!!)
     
    Alain Chateau, May 20, 2008
    #1
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  2. Alain Chateau

    Luc Guest

    Alain Chateau a écrit...
    Quels sont les symptômes ? Quel est le message d'erreur précis (le
    sélectionner --> Ctrl+C pour le copier --> Ctrl+V pour le coller) ?
    Padkoi

    --
    Cordialement,

    Luc Burnouf [MVP]
    http://www.faqoe.com/

    adresse de réponse invalide
    pour me joindre --> http://www.mailfusible.com/?ag7Yk2DXNg
     
    Luc, May 20, 2008
    #2
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  3. Alain Chateau

    Guest Guest

    You're more likely to get an answer in French in you ask in newsgroup:

    microsoft.public.fr.windows.vista.general

    Your English is better than the French of most of the people in
    the vista.mail newsgroup.

    Are messages you've been trying to send piling up in your Outbox?
    If so move these messages to your Drafts folder or delete them. If
    any refuse to do either, download and install this hotfix, with Windows
    Mail not running:

    http://support.microsoft.com/default.aspx/kb/941090

    If you want to see it described in French first, click on the triangle
    under Article Translations, then French, then the arrow to the right
    of the triangle.

    Although it's labelled as for messages stuck in the Outbox, it also works in
    other folders. If you don't know whether you have a 32-bit version of
    Vista or a 64-bit version, try the hotfix for the 32-bit version first.
    Certain common antivirus programs, such as most of those from Norton
    or McAfee, tend to cause stuck messages and other problems in
    Windows Mail, so remember where to find this hotfix and hope it will
    install again if you need it again. A recent version of the Trend antivirus
    program also causes problems in Windows Mail.

    This hotfix is also available as part of the Vista SP1 update, but that
    takes longer to install.
     
    Guest, May 20, 2008
    #3
  4. Your first action should be to uninstall Norton antivirus,
    since it often causes problems with Windows Mail.
    Follow that up with the Norton removal tool:
    http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

    If you still have sending problems, right-click on the error
    message, copy, then paste it into a reply here.

    Your English is a lot better than my French. ;-)
     
    Gary VanderMolen, May 20, 2008
    #4
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