Incompatible Driver: MSDSM

Discussion in 'Windows Update' started by LUgrad, Aug 26, 2009.

  1. LUgrad

    LUgrad Guest

    I know very little about computers. I have been trying to install the Windows
    Vista Service Pack 2 update on a fairly new (6 months) HP computer, but I
    keep getting "One or more drivers might be incompatible. The driver listed
    below might be incompatible with Windows Vista Service Pack 2 ...MSDSM -
    Please read Microsoft Knowledge Base article: 967552"

    I check for a solution, but the computer does not find one. Can anyone help
    and/or explain what is going on and what I should do? Thank You.
     
    LUgrad, Aug 26, 2009
    #1
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  2. Free unlimited installation and compatibility support is available for
    Windows Vista, but only for Service Pack 2 (SP2). This support for Windows
    Vista Service Pack 2 (SP2) is valid until November 26, 2009. Availability of
    chat or e-mail support differs depending on your geographic location. Go to
    http://support.microsoft.com/oas/default.aspx?prid=13014&gprid=582034 &
    select appropriate category (i.e., Download issue; Installation issue;
    Issues after you install a service pack).

    You'll find additional support for Vista SP2 issues in
    microsoft.public.windows.vista.general newsgroup and in these forums:

    • http://social.answers.microsoft.com/Forums/en-US/vistawu/threads/

    • http://social.answers.microsoft.com/Forums/en-US/vistainstall/threads

    • http://social.technet.microsoft.com/forums/en-US/itprovistasp/threads/
     
    PA Bear [MS MVP], Aug 26, 2009
    #2
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  3. LUgrad

    hyphenated Guest

    just uninstall vista update 972036 (programs/features > view installe
    updates > search for KB972036) then try to reinstall sp
     
    hyphenated, Aug 28, 2009
    #3
  4. LUgrad

    architect Guest

    Thank you for taking time to try to help people... I'm terrified to
    download the SP2 for various reasons. I saw you post, but... I don't
    have the last vista update which you spoke about to remove. What will
    happen if I download SP2 and that driver is incompatible? MSDSM? I can
    hack through a lot of software, but hardware and drivers and all of that
    stuff is about 3 floors over my head...
     
    architect, Aug 29, 2009
    #4
  5. 'A Windows Server 2008-based computer that is connected to a storag
    device over MPIO paths does not restart if the storage device is a boo
    device, or you lose access to the device if the device is a data volume
    (http://support.microsoft.com/kb/967752)
    The problem is only for Windows server 2008, they say just to skip i
    with Vista
     
    sprinklefurball, Sep 3, 2009
    #5
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