Incorrect username & password error

Discussion in 'Internet Explorer' started by vscour, Oct 28, 2008.

  1. vscour

    vscour Guest

    One particular website that I use asks for a username and password, and then
    takes me to a https site. All of a sudden this is not working. I have had to
    ask the website agents to re-set my password each time, and I can only use it
    once. Then I get an IE error msg: "please make sure you have entered a
    correct username and password!". My username and password are both correct so
    I don't know why this is happening, or how to stop it. Any ideas please?
     
    vscour, Oct 28, 2008
    #1
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  2. Delete any Cookies associated with that login and make sure
    that you are not using a "back door" to that site. E.g. start from
    the site's Home page and login as if you were a first time user.


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Oct 30, 2008
    #2
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  3. vscour

    vscour Guest

    Thanks Robert. I deleted Cookies (delete browsing history) and I am using
    the sites home page, but it is still happening. Are the cookies somewhere
    else?
     
    vscour, Oct 30, 2008
    #3
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