Incorrect version of autochk.exe on Windows Vista Ultimate 64-bit

Discussion in 'Windows Vista Installation' started by keokani, Apr 4, 2008.

  1. keokani

    keokani Guest

    When I click on Start, enter autochk.exe, then hit Enter, a window pops up
    with the following message:

    C:\Windows\system32\autochk.exe

    The version of this file is not compatible with the version of Windows
    you’re running. Check your computer’s system information to see whether you
    need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact
    the software publisher.

    This, in turn, prevents chkdsk.exe from running at startup.
     
    keokani, Apr 4, 2008
    #1
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  2. keokani

    Brink Guest

    Hi Keokani,

    See if you can use one these autochk.exe versions from Step Two in this
    tutorial.

    http://www.vistax64.com/tutorials/130824-chkdsk-will-not-run-startup-vista.html

    Shawn


    --
    Brink

    *There are no dumb questions, just the people that do not ask
    them.*
    '*VISTA FORUMS*' (http://www.vistax64.com)
    *Please post feedback to help others.*
     
    Brink, Apr 4, 2008
    #2
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  3. keokani

    keokani Guest

    Dear Shawn,

    I have already read the tutorial that you provided me, since it ranks the
    highest in any internet search of this topic. I have found that it is the
    most authoritative article addressing this issue. Wikipedia also corroborates
    the root cause of this problem of chkdsk.exe not running at startup, as being
    due to a problem with the autochk.exe file.

    Surprisingly, and unfortunately, the Microsoft and HP websites don't address
    this issue. It is sad that only third-party sources address this issue.
    Microsoft should take ownership of this issue and be at the forefront of it.
    The only way Microsoft addresses it, though, is indirectly through consumers
    (such as yourself) using its Vista Community forums.

    Anyway, I have not yet implemented step one or step two in this tutorial
    because I am not comfortable altering items in the registry editor, nor am I
    comfortable trying to take ownership of the autochk.exe file. The steps
    provided to take ownership of the file admit that you might have
    difficulties, which could open up another whole fiasco.

    When I open the file under the folder, C:\Windows\system32\autochk.exe,
    right-click on the file, click on Properties, then click on the Details tab,
    the following fields are left blank: File description, File version, Product
    name, Product version, Copyright, and Language. Therefore, if I do succeed in
    taking ownership of the file, won't I still not know which version of the
    file I have? If not, then I will not be able to complete step two of the
    tutorial, where it asks you to download a new copy of the version of the file
    that you already have.

    Furthermore, this tutorial is based on the assumption that your autochk.exe
    file is corrupted. However, I don't think that is my issue. Rather, as the
    error message indicates, I believe that I have the wrong version of the file
    for my operating system, which is the Windows Vista Ultimate, 64-bit version.
    Perhaps the file is designed for Windows Vista 32-bit versions instead.? Or
    perhaps it is designed for Windows XP and doesn't work with any Windows Vista
    operating systems at all?

    Today I started a support case for HP, the manufacturer of my computer,
    which is an HP Pavilion dv6700t CTO Notebook PC. I purchased and received
    this computer in February of this year (2008). I am awaiting their response
    and will update this discussion thread if and when they provide a proper
    solution.

    An appropriate solution to this specific problem needs to be documented, one
    that addresses the issue of having the incorrect version of the autochk.exe
    file, rather than a corrupted autochk.exe file, which the tutorial addresses.
    Both issues need to be confirmed and verified by the websites of Microsoft
    and computer manufacturers themselves, so that we know such procedures are
    valid and that we can trust them. If the tutorial came directly from
    Microsoft, then I would not have any hesitation to follow all of the steps
    outlined. However, since the best solution currently available is provided by
    a third-party website, I am reluctant to follow its instructions.

    Perhaps a future Windows Vista update, or the next service pack, will solve
    this issue. Obviously, Service Pack 1 for Vista did not correct the problem.
    Who knows how long it will be until the next service pack will come out, or
    if it will even fix the problem?

    My incorrect version of autochk will not allow me to run chkdsk, a huge
    liability that puts my computer at risk, preventing me from running this
    utility to fix file corruption, which will inevitably happen. It is only a
    matter of time. With Check Disk (chkdsk), however, these file corruptions can
    be prevented and repaired.

    Because of this vulnerability, my only recourse, currently, is to constantly
    back up my computer so that I can restore it every time a file corruption
    occurs. However, one should not be relegated to performing a full computer
    back up so often, because when you do such restorations, you lose the changes
    made to files and settings since the last backup. This is an undue
    inconvenience.

    Therefore, I will press HP, the manufacturer of my computer, to fix this
    problem immediately, or else I will ask that they let me return this product
    for a full refund. Alternatively, I think they could be sued for this
    problem, because they are distributing a defective product. If you purchase a
    computer and the Check Disk utility doesn't work, you have a defective
    product and you should be able to get your money back. Furthermore, they
    should be required to do a recall on such defective merchandise.

    In the meantime, any help that someone can contribute to this matter would
    be greatly appreciated. Together, I hope we can resolve this issue once and
    for all.
     
    keokani, Apr 4, 2008
    #3
  4. keokani

    Brink Guest

    Keokani,

    I can understand your point of view, but these files are clean and
    safe. I made sure of it before I posted anything like that. If your
    willing, you can try each version to see which one will work for you.
    They work for both the 32 bit and 64 bit Vista. These are the default
    autochk.exe files installed by Vista. One version is before the SP1 is
    installed and the other after, that's all.

    It's up to you, but I believe it may help you.


    As an alternative, you can try running a "sfc /scannow" (No quotes)
    command to see if it can repair the file for you. This will show you how
    if needed.

    http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

    Hope this helps,
    Shawn


    --
    Brink

    *There are no dumb questions, just the people that do not ask
    them.*
    '*VISTA FORUMS*' (http://www.vistax64.com)
    *Please post feedback to help others.*
     
    Brink, Apr 4, 2008
    #4
  5. keokani

    keokani Guest

    I've tried the sfc /scannow command and it always terminates prematurely,
    even when I run the command prompt as an administrator. It seems that the
    only way to run the Check Disk (chkdsk.exe) command is at startup before
    Windows boots up. As long as Windows is running, Check Disk will not work.
    Instead, it always asks if you want to schedule it upon the next startup (or
    restart), which of course, never happens because the autochk.exe file doesn't
    work.

    HP has opened up a service ticket for my case and have contacted me. They
    suspect several possibilities: The autochk.exe file might be corrupted, in a
    bad sector, or copied improperly from the recovery drive. I replied that I
    had the same problem before and after I restored my computer from the
    recovery drive. They also acknowledge the possibility that the incorrect
    version of the file was originally installed on both drives, in which case
    they will have to communicate with Microsoft.

    Accordingly, I have been instructed to restart my computer and keep hitting
    F11 (or F10, the guy wasn't sure) before Windows boots, until the BIOS screen
    comes up. Next, it is recommended that I have this utility check both the C
    drive and the recovery drive (D) to check for bad sectors. If there are bad
    sectors, then they may need to replace my hard drive.

    If there are no bad sectors, then they recommend that I perform a system
    recovery from the recovery CDs that came with my computer, rather than
    performing a recovery from the hard drive (D). The thought here is that the
    recovery drive could have an incorrect or corrupted version of the file, and
    that the recovery CDs will not.

    Since the last thing I want to do is perform a system recovery, I may try
    your procedure first. Right now I am undecided. What are your thoughts? Also,
    can step two of your procedure be performed before, or without performing,
    step two?
     
    keokani, Apr 5, 2008
    #5
  6. keokani

    Brink Guest

    Keokani

    You should do both Step One and Step Two to rule out and fix bot
    common problems. Step One makes sure that there is not a bad registr
    setting that allows chkdsk to run at startup by returning it to th
    default state. Step Two replaces the autochk.exe file with a clean cop
    of it.

    The worst thing that will happen is that it will not work and you ar
    back to where you are now

    Shaw

    --
    Brin

    *There are no dumb questions, just the people that do not as
    them.*
    '*VISTA FORUMS*' (http://www.vistax64.com)
    *Please post feedback to help others.*
     
    Brink, Apr 5, 2008
    #6
  7. keokani

    keokani Guest

    I finally took your advice and implemented step two of your tutorial. It was
    much easier than I imagined, with no problems at all, and the whole process
    is very quick. What is interesting is that step two automatically peformed
    step one, because the registry value is now exactly what you said to change
    it to, without my actually doing it. Perhaps that is something you might want
    to indicate in your tutorial.

    Since I have previously installed Service Pack 1 for Windows Vista, I chose
    the correct version of the two autochk files that you offer in step two.
    Since the autochk file I had did not indicate what version it was, I had to
    kind of think it through to figure out which of the two I was supposed to
    download. That would be my only other suggestion to improve your tutorial.
    Indicate which download is for Vista and which one is for Service Pack 1.

    Next, I scheduled Check Disk (chkdsk.exe) for the next startup, checking
    both of the boxes, then restarted my computer. Finally, it worked as it is
    supposed to. I am very thankful for your tutorial and your helping me out in
    this discussion. Microsoft and HP should pay you for doing their work for
    them. They owe you big. Your procedure is something that they should directly
    link their customers to when they inquire about this issue on their websites.

    Once again, I can't tell you how much I appreciate your help. I would still
    be frustrated and miserable. I should have followed your tutorial right away,
    but I was apprehensive about third-party solutions. Since it was at the top
    of the search results, I should have trusted it sooner.

    By comparison, all of the advice and technical support that HP took me
    through was off target. I should bill them for all of my time they took up
    and for my increased cell phone bill.

    I would recommend your tutorials to anyone. You really have this stuff down.
    Keep up the good public service.
     
    keokani, Apr 5, 2008
    #7
  8. keokani

    Brink Guest

    Your welcome Keokani. I'm glad to hear that chkdsk is working for yo
    now. Thank you for your suggestions on improving the tutorial. They wil
    be added

    Shaw

    --
    Brin

    *There are no dumb questions, just the people that do not as
    them.*
    '*VISTA FORUMS*' (http://www.vistax64.com)
    *Please post feedback to help others.*
     
    Brink, Apr 5, 2008
    #8
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