Inetpub Backup, ClientHelp, Remote and ConnectComputer Companyweb

Discussion in 'Windows Small Business Server' started by John Dvorchak Jr., Jul 21, 2006.

  1. Have tried to restore IIS and Companyweb many times on a Windows 2003 SB SP1
    Server with Exchange SP2, still not working correctly. Now have Inetpub
    Backup, ClientHelp, Remote and ConnectComputer folders missing. Default Web
    Site and companyweb show Underconstruction in IE. Can ping <Servername> and
    companyweb. Have access to OWA from Intranet and Internet. Have almost all of
    the KB articles memorized. Any help would be appreciated.
     
    John Dvorchak Jr., Jul 21, 2006
    #1
    1. Advertisements

  2. Hi John,

    Thanks for using the SBS newsgroup.

    From your description, I understand that you encountered many problems on
    the SBS 2003 SP1 server box. If I am off base, please don't hesitate to let
    me know.

    According to my experience, your issues seemed to be complex. The best way
    to resolve the issues is that you contact Microsoft Customer Support
    Services via telephone so that a dedicated Support Professional can assist
    with you online to get an efficient resolution. And also some
    troubleshooting processes can not handled in newsgroup. Thanks for your
    understanding!

    To obtain the phone numbers for specific technology request please take a
    look at the web site listed below.

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see http://support.microsoft.com for
    regional support phone numbers.

    Additionally I would like to give your some general information to trouble
    shoot the issue. Hope it helps.

    Suggestion 1:
    ****************************************
    Please double check if the Inetpub folder is missing on the SBS server box.
    By default, it locates on system drive. If the folder indeed is missing, I
    afraid that you need re-install IIS to restore all build-in web sites in
    SBS 2003 server.

    *Important: Before you reinstall the IIS server, I suggest that you do a
    full backup of server in case any unexpected things, you can restore
    server. For your convenience, I list the Microsoft white paper link:

    Backing Up and Restoring Windows Small Business Server 2003
    http://www.microsoft.com/technet/prodtechnol/sbs/2003/maintain/bkuprstr.mspx

    I. You can refer to the following steps to reinstall IIS in Windows Small
    Business Server 2003:

    *Important: These steps remove all your IIS configuration settings. After
    you follow these steps, you must restore any custom Web sites and reinstall
    any programs that require IIS. For example, programs such as Microsoft
    Exchange Intelligent Message Filter, Microsoft Customer Relationship
    Management (CRM), and many third-party antivirus programs require IIS and
    will no longer work after you follow these steps. Therefore, before you
    follow these steps, we recommend that you first try all other resources or
    methods to resolve the IIS-related problem that you experience.

    Step 1: Remove IIS
    ========================
    1. Click Start, point to Control Panel, and then click Add or Remove
    Programs.
    2. In the Currently installed programs list, click Windows Small Business
    Server 2003, and then click Change/Remove.
    3. In the Microsoft Windows Small Business Server Setup program, click
    Next.
    4. Click Next, click Maintenance on the Action menu next to Server Tools,
    click Remove on the Action menu next to Intranet, and then click Next.
    5. Click Next, and then click Finish on the Finishing Your Installation
    page of the Microsoft Windows Small Business Server Setup program.
    6. Remove Microsoft SQL Server Desktop Engine (SHAREPOINT) and Windows
    SharePoint Services 2.0.
    To do this follow these steps.

    Important: If you want to keep the SharePoint (companyweb) Web site and
    database, skip steps 6 through 10 and go to step 11. If you want to remove
    Sharepoint and install a new Sharepoint (companyweb) Web site and database,
    continue with step 6.

    Warning If you continue with steps 6 through 10, you will have a default
    companyweb Web site as soon as you have completed the steps in this
    article.

    a. In the Add or Remove Programs dialog box, click Microsoft SQL Server
    Desktop Engine (SHAREPOINT), and then click Remove.
    b. Click Yes when you are prompted to confirm.
    c. If Microsoft Windows SharePoint Services 2.0 appears in the list of
    currently-installed programs, click this program, and then click Remove.
    d. Click Yes when you are prompted to confirm.

    7. Remove the following intranet-related registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Intranet

    To do this, follow these steps:

    a. Click Start, click Run, type regedit , and then click OK.
    b. Locate and click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Intranet
    c. On the Edit menu, click Delete, and then click Yes on the following
    message that appears:
    Are you sure you want to delete this key and all its subkeys?

    8. Remove the following Windows SharePoint Services-related registry
    subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SHAREPOINT
    Important Do not remove this registry subkey if you did not remove the
    Microsoft SQL Server Desktop Engine for Windows SharePoint Services in step
    6.

    To remove this registry subkey, follow these steps:

    a. Click Start, click Run, type regedit , and then click OK.
    b. Locate, and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SHAREPOINT
    c. On the Edit menu, click Delete, and then click Yes on the following
    message that appears:
    Are you sure you want to delete this key and all its subkeys?

    9. Remove the following registry subkey, if it exists:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Web Server
    Extensions\Ports\Port /LM/W3SVC/4:

    *Note: Do not remove the "Port /LM/W3SVC/1:" registry subkey. The "Port
    /LM/W3SVC/1:" registry subkey refers to the Microsoft FrontPage 2002 Server
    Extensions component which is installed on the Default Web Site.
    Additionally, if registry subkeys such as "Port /LM/W3SVC/ n :" appear,
    back up these registry subkeys, and then remove them.

    To remove this registry subkey, follow these steps:

    a. Click Start, click Run, type regedit , and then click OK.
    b. Locate, and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Web Server
    Extensions\Ports\Port /LM/W3SVC/4:
    c. On the Edit menu, click Delete, and then click Yes on the following
    message that appears:
    Are you sure you want to delete this key and all its subkeys?

    10. Rename the following folder:
    C:\Program Files\Microsoft SQL Server\MSSQL$SHAREPOINT

    *Important: Do not rename this folder if you did not remove the Microsoft
    SQL Server Desktop Engine for Windows SharePoint Services in step 6.

    To rename this folder, follow these steps:

    a. Click Start, click Run, type %programfiles%\Microsoft SQL Server , and
    then click OK.
    b. Right-click MSSQL$SHAREPOINT, and then click Rename.
    c. Type MSSQL$SHAREPOINT.old , and then press ENTER.

    11. Remove Internet Information Services. To do this, follow these steps:
    a. Click Start, point to Control Panel, and then click Add or Remove
    Programs.
    b. Click Add/Remove Windows Components, click Application Server, and then
    click Details.
    c. Click to clear the Internet Information Services (IIS) check box, and
    then click Yes on the following message that appears:
    The following components are dependent on the installation of the "Internet
    Information Services (IIS)"

    ASP.NET
    RPC over HTTP Proxy

    Is it OK to remove these components as well?
    d. Click OK, click Next, and then click Finish when the Windows Components
    Wizard has completed configuring Windows Small Business Server.

    12. Rename the Inetpub folder to Inetpub.old. To do this, follow these
    steps:

    a. Right-click Start, and then click Explore.
    b. Expand Local Disk (C:), right-click Inetpub, and then click Rename.
    c. Type Inetpub.old , and then press ENTER.


    Step 2: Install IIS
    ========================

    1. Reinstall the Internet Information Services component. To do this,
    follow these steps:

    a. Click Start, point to Control Panel, and then click Add or Remove
    Programs.
    b. Click Add/Remove Windows Components, click Application Server, and then
    click Details.
    c. Click to select the Internet Information Services (IIS) check box, and
    then click Details.
    d. Click to select all the following check boxes, and then click OK:
    FrontPage 2002 Server Extensions
    NNTP Service
    SMTP Service
    e. Click to select the ASP.NET check box, and then click OK.
    f. Click Networking Services, and then click Details.
    g. Click to select the RPC over HTTP Proxy check box, and then click OK.
    h. Click Next, and then click Finish when the Windows Components Wizard
    has completed configuring Windows Small Business Server.

    *Note: You may be prompted to insert one or more of the Windows Small
    Business Server CDs during this configuration process.

    2. Install the Windows Small Business Server intranet component. To do
    this, follow these steps:

    a. In the Add or Remove Programs dialog box, click Windows Small Business
    Server 2003 in the Currently installed programs list, and then click
    Change/Remove.
    b. Click Next two times.
    c. On the Action menu next to Server Tools, click Reinstall.
    d. On the Action menu next to Intranet, click Install.
    e. Expand Client Deployment.
    f. On the Action menu next to Internet Explorer 6.0, click None
    (Installed).
    g. On the Action menu next to Microsoft Office Outlook 2003, click None
    (Installed).
    h. On the Action menu next to Exchange Server, click Reinstall.
    i. Click Next two times, leave the Log on automatically option selected,
    type your password in the Password box, and then click Next.
    j. Click Next, and then click Finish on the Finishing Your Installation
    page of the Microsoft Windows Small Business Server Setup program.

    *Note: You may be prompted to insert one or more of the Windows Small
    Business Server CDs during this configuration process.

    *Note: If the Intranet component does not install successfully, see the
    following Microsoft Knowledge Base article:
    832880 You cannot successfully install the intranet component or connect to
    http://companyweb in Windows Small Business Server 2003

    In this scenario, after you install the hotfix that is described in article
    number 832880 and then restart the computer, the intranet component is
    typically installed.

    3. Reapply any service packs and updates for Microsoft Exchange Server and
    Microsoft Windows SharePoint Services.
    4. Add the ConnectComputer virtual directory to the Default Web site. To do
    this, follow these steps:

    a. Click Start, point to Administrative Tools, and then click Internet
    Information Services (IIS) Manager.
    b. Expand Web Sites, right-click Default Web Site, point to New, and then
    click Virtual Directory.
    c. In the Virtual Directory Creation Wizard, click Next.
    d. In the Alias box, type ConnectComputer , and then click Next.
    e. Click Browse, expand Local Disk (C:), expand Inetpub, click
    ConnectComputer, click OK, and then click Next.
    f. Click Next, and then click Finish.
    g. Right-click ConnectComputer, and then click Properties.
    h. Click the Directory Security tab, and then click Edit under
    Authentication and access control.
    i. Make sure that the Enable anonymous access check box is selected, and
    then click OK two times.

    5. Run the Configure E-mail and Internet Connection wizard (CEICW) to
    reconfigure IIS for Outlook Web Access (OWA), for the Remote Web Workplace
    virtual directory, and for the Companyweb Web site. To do this, follow
    these steps.

    *Note These steps assume that you have previously configured your Internet
    settings by running the Configure E-mail and Internet Connection wizard.

    a. Click Start, and then click Server Management.
    b. Under Standard Management, click Internet and E-mail.
    c. Click Connect to the Internet, and then click Next.
    d. If you receive the following message, click No:
    The following Universal Plug and Play router was detected on the network:
    Internet Gateway Device UPnP (Internet Gateway Device UPnP)

    The wizard can automatically configure the router with the necessary
    network settings for your Small Business Server network. Alternatively, you
    must configure the router manually. For more information about these
    options, click Help.

    Do you want the wizard to configure the router?
    e. Click Do not change the connection type, and then click Next.
    f. Click Do not change firewall configuration, and then click Next.
    g. Click Do not change current Web server certificate, if this option is
    available, and then click Next.
    h. Click Do not change Internet e-mail configuration if this option is
    available, and then click Next.
    i. Click Finish.
    j. When the Configure E-mail and Internet Connection Wizard is finished
    configuring Windows Small Business Server, click Close.


    Step 3: Verify connectivity to IIS
    ========================

    1. Verify that you can connect to Exchange server by using Outlook Web
    Access. To do this, follow these steps:

    a. Click Start, click Run, type http://localhost/exchange , and then click
    OK.
    b. If you receive the following message, click OK:
    You are about to view pages over a secure connection.

    Any information you exchange with this site cannot be viewed by anyone else
    on the Web.
    c. Type your user name in the User name box, type your password in the
    Password box, and then click Log On.

    2. Verify that you can connect to Remote Web Workplace. To do this, follow
    these steps:

    a. Click Start, click Run, type http://localhost/remote , and then click
    OK.
    b. If you receive the following message, click OK:
    You are about to view pages over a secure connection.

    Any information you exchange with this site cannot be viewed by anyone else
    on the Web.
    c. Type your user name in the User name box, type your password in the
    Password box, and then click Log On.

    3. Verify that you can connect to the Companyweb Web site. To do this,
    click Start, click Run, type http://companyweb , and then click OK.

    II. Since you have upgraded the SBS 2003 server to SBS 2003 SP1, you should
    re-apply the SBS 2003 SP1 to the SBS server box.

    III. After above steps, rerun the CEICW wizard to refresh network
    connection configuration and then try to test to check if every thing is
    good.
    825763 How to configure Internet access in Windows Small Business Server
    2003
    http://support.microsoft.com/?id=825763

    Suggestion 2:
    ****************************************
    I. If it is the Backup, ClientHelp, Remote,ConnectComputer folders missing,
    we do not need to re-install the IIS server. We just need to re-install the
    administration tool component to resolve the issue. To do so:

    1. Click Start, click Control Panel, and then click Add or Remove
    Programs.
    2. Select Windows Small Business Server 2003 and then click
    Change/Remove. The Setup Wizard appears.
    3. Click Next to start the wizard.
    4. On the Windows Configuration page, click Next.
    5. On the Component Selection page, in the Action column, change
    Server Tools to None to remove, and then click Next.
    6. On the Component Summary page, click Next.
    7. Click Finish.

    Then please re-run Add or Remove Programs to re-install the server tools
    component.

    II. Re-apply the SBS 2003 SP1 to the SBS server box.

    III. Re-run the CEICW wizard to refresh network connection configuration.

    Hope above information helps. I am happy to be of assistance to you.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], Jul 21, 2006
    #2
    1. Advertisements

  3. Jenny,
    Thanks for the help and advice. I will give IIS and the Intranet reload one
    more try next week and let you know how it works out. I try the reload of the
    Admin tools first.

     
    John Dvorchak Jr., Jul 22, 2006
    #3
  4. Hi John,

    Thanks for your update. I appreciate your time to the issue.

    I am sorry for the delayed response due to weekend. Please understand that
    the newsgroups are staffed weekdays by Microsoft Support professionals to
    answer your systems and applications questions. Your understanding is
    greatly appreciated!

    Ok, please don't hesitate to let me know if you need further assistance to
    the issue. I am glad to be further assistance to you-).

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], Jul 24, 2006
    #4
  5. Again thanks for the help. Had a few other items that came up this week, will
    remove and reload the Server tools on Monday or Tuesday night and let you
    know how it went, taking a long weekend.

     
    John Dvorchak Jr., Jul 27, 2006
    #5
  6. Hi John,

    Thanks for your update. I appreciate your time.

    Ok, I will wait for you. Please let me know if you need further assistance
    to the issue.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    --------------------
    <qu$>
     
    Jenny wu [MSFT], Jul 28, 2006
    #6
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.