initializing installation hangs

Discussion in 'Windows Update' started by lactaseman, Oct 1, 2007.

  1. lactaseman

    lactaseman Guest

    I have been looking at a few postings on this issue that seemed to
    have tie into anti-virus and I have made sure I am at the latest
    updates from Symantec. I have also tried running through the steps in
    http://support.microsoft.com/kb/931852 (although I had no WuTemp
    folder) and it appeared to reinstall the Automatic Update, but then
    the automatic update hangs when it gets to the message of
    "Initializing installation...". My Windows Update log file has a
    large number of entries for today, but there seem to be a few messages
    that are interesting but I do not see a pattern that might be trying
    to tell me what the nature if the issue actually is.

    Has anyone seen anything recently that might resemble this issue?

    ====== Some excepts from the log file (this is about 3% of today's
    log messages):
    ....

    2007-10-01 08:39:34:140 1064 934 Service WARNING:
    GetUserTokenFromSessionId failed with error 800704dd for session 0
    2007-10-01 08:39:34:140 1064 934 AU WARNING: AU
    found no suitable
    session to launch client in
    2007-10-01 08:39:41:375 1064 d44 Misc Validating
    signature for C:
    \WINDOWS\SoftwareDistribution\WuRedir\7971F918-
    A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2007-10-01 08:39:41:390 1064 d44 Misc Microsoft
    signed: Yes

    ....

    2007-10-01 08:39:41:484 1064 d44 PT + ServiceId
    = {7971F918-
    A847-4430-9279-4A52D1EFE18D}, Server URL =
    https://www.update.microsoft.com/v6/ClientWebService/client.asmx
    2007-10-01 08:39:41:484 1064 d44 PT WARNING:
    Cached cookie has expired
    or new PID is available

    ....

    2007-10-01 08:40:43:734 1064 934 AU AU received
    policy change
    subscription event
    2007-10-01 08:40:47:840 1064 934 AU Launched new
    AU client for
    directive 'Install Approval', session id = 0x0

    ....

    2007-10-01 08:40:48:855 2636 c10 CltUI AU client got
    new directive =
    'Install Approval', serviceId = {7971F918-
    A847-4430-9279-4A52D1EFE18D}, return = 0x00000000
    2007-10-01 08:40:49:276 2636 c10 CltUI AU client
    creating UI plugin,
    clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
    2007-10-01 08:40:49:620 2636 c10 Misc ===========
    Logging initialized
    (build: 7.0.6000.381, tz: -0400) ===========
    2007-10-01 08:40:49:620 2636 c10 Misc = Process: C:
    \WINDOWS
    \system32\wuauclt.exe
    2007-10-01 08:40:49:620 2636 c10 Misc = Module: C:
    \WINDOWS
    \system32\mucltui.dll
    2007-10-01 08:40:49:620 2636 c10 AUClnt WARNING:
    Shell_NotifyIcon
    failed (dwMessage=0x0, uFlags=0x3, hr=0x80070002)
    2007-10-01 08:40:49:620 2636 c10 AUClnt WARNING:
    Shell_NotifyIcon
    failed (dwMessage=0x0, uFlags=0x3, hr=0x80070002)
    2007-10-01 08:40:49:620 2636 c10 AUClnt WARNING:
    Shell_NotifyIcon
    failed (dwMessage=0x0, uFlags=0x3, hr=0x80070002)
    2007-10-01 08:40:49:620 2636 c10 AUClnt WARNING:
    Shell_NotifyIcon
    failed (dwMessage=0x0, uFlags=0x3, hr=0x80070002)
    2007-10-01 08:40:49:620 2636 c10 CltUI FATAL: Failed
    to show client
    UI, directive=5, hr=80070002
    2007-10-01 08:40:49:620 2636 c10 AUClnt WARNING:
    Shell_NotifyIcon
    failed (dwMessage=0x2, uFlags=0x0, hr=0x80070002)
    2007-10-01 08:40:49:620 2636 c10 AUClnt WARNING:
    Shell_NotifyIcon
    failed (dwMessage=0x2, uFlags=0x0, hr=0x80070002)
    2007-10-01 08:40:49:620 2636 c10 AUClnt WARNING:
    Shell_NotifyIcon
    failed (dwMessage=0x2, uFlags=0x0, hr=0x80070002)
    2007-10-01 08:40:49:620 2636 c10 AUClnt WARNING:
    Shell_NotifyIcon
    failed (dwMessage=0x2, uFlags=0x0, hr=0x80070002)
    2007-10-01 08:40:49:635 1064 934 AU AU received
    handle event
    2007-10-01 08:40:49:635 1064 934 AU AU setting
    pending client
    directive to 'Install Approval'
    2007-10-01 08:41:04:903 1064 934 AU Launched new
    AU client for
    directive 'Install Approval', session id = 0x0

    ....

    2007-10-01 08:46:03:647 1064 fdc Agent * Updates to
    install = 1
    2007-10-01 08:46:03:663 1064 fdc Agent * Title =
    Definition Update
    for Windows Defender - KB915597 (Definition 1.21.2947.3)
    2007-10-01 08:46:03:663 1064 fdc Agent * UpdateId
    = {57A6DC3F-
    B489-4F4E-A48C-A53FB5FD7B55}.100
    2007-10-01 08:46:03:663 1064 fdc Agent *
    Bundles 1 updates:
    2007-10-01 08:46:03:663 1064 fdc Agent *
    {BFAFD08F-
    F71C-4B31-8DBC-42B2423B96C3}.100
    2007-10-01 10:27:57:366 1064 934 AU AU received
    policy change
    subscription event
    2007-10-01 11:38:34:014 1064 934 AU AU received
    policy change
    subscription event
    2007-10-01 13:19:40:809 1064 934 AU AU received
    policy change
    subscription event
    2007-10-01 13:20:49:763 1064 934 AU ###########
    AU: Uninitializing
    Automatic Updates ###########
    2007-10-01 13:20:49:779 3784 ecc CltUI AU client got
    new directive =
    'None', serviceId = {00000000-0000-0000-0000-000000000000}, return =
    0x80010108
    2007-10-01 13:20:49:779 3784 ecc CltUI FATAL: Failed
    to show client
    UI, directive=5, hr=80010108
    2007-10-01 13:25:51:770 1064 934 Agent WARNING: WU
    client worker
    thread does not go away in time

    ....

    2007-10-01 13:30:48:981 3476 d40 Shutdwn Install at
    shutdown: no
    updates to install
    2007-10-01 13:30:48:981 3476 d40 Shutdwn FATAL:
    WUCheckForUpdatesAtShutdown failed, hr=80240FFF
    2007-10-01 13:31:16:388 3476 d40 Misc ===========
    Logging initialized
    (build: 7.0.6000.381, tz: -0400) ===========
    2007-10-01 13:31:16:388 3476 d40 Misc = Process: C:
    \WINDOWS
    \Explorer.EXE
    2007-10-01 13:31:16:388 3476 d40 Misc = Module: C:
    \WINDOWS
    \system32\wuaueng.dll
    2007-10-01 13:31:16:388 3476 d40 Shutdwn Install at
    shutdown: no
    updates to install
    2007-10-01 13:31:16:388 3476 d40 Shutdwn FATAL:
    WUCheckForUpdatesAtShutdown failed, hr=80240FFF
    2007-10-01 13:32:14:233 632 f98 Misc ===========
    Logging initialized
    (build: 7.0.6000.381, tz: -0400) ===========
    2007-10-01 13:32:14:233 632 f98 Misc = Process:
    \??\C:\WINDOWS
    \system32\winlogon.exe
    2007-10-01 13:32:14:233 632 f98 Misc = Module: C:
    \WINDOWS
    \system32\wuaueng.dll
    2007-10-01 13:32:14:233 632 f98 Shutdwn FATAL:
    WUAutoUpdateAtShutdown
    failed, hr=80240FFF

    ....

    2007-10-01 14:53:28:715 1072 9a0 DnldMgr FATAL:
    DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with
    0x80004002.
    2007-10-01 14:53:28:715 1072 9a0 DnldMgr FATAL:
    DM:CAgentDownloadManager::DelayedInit: RestoreDownloadJobs failed with
    0x00000000.
     
    lactaseman, Oct 1, 2007
    #1
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  2. lactaseman

    Engel Guest

    Go ahead and download Dial-a-fix.
    http://wiki.djlizard.net/Dial-a-fix

    Reboot into safe mºde (F-8)

    Click the green checkmark and click Go.

    After it has finished, try Windows Update and see if you can get your
    updates installed.

    Let us know what happens.
    - -
     
    Engel, Oct 1, 2007
    #2
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  3. lactaseman

    lactaseman Guest

    Thank you. The issue turned out to be that the IIS service
    inetinfo.exe was frozen while starting up due to a change in our
    policy settings for symantec firewall. This led to the side strange
    issue that folder properties could not be viewed, only file properties
    could be reached. Likely, as a service, the firewall placed a
    question to the NULL desktop before I logged into the system asking if
    it was ok to allow that service to proceed.

    So for me, the fix was to specifically tell the firewall to allow all
    activity for that service.
     
    lactaseman, Oct 2, 2007
    #3
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