Installation of KB982311 Failed

Discussion in 'Windows Update' started by SMBetz, Jun 11, 2010.

  1. SMBetz

    SMBetz Guest

    Running current Windows XP Pro SP3 system with Office 2002. Attempted
    install of latest June 2nd Tuesday updates and KB982311 failed to install.
    SMBetz, Jun 11, 2010
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  2. SMBetz

    petermad Guest

    I have the same problem when the system tries to autoupdate KB982311. The
    error code is 0x80070643 - and the system keeps trying to install this
    particular update.

    I am running Windows XP SP3. All other updates from june 11th 2010
    installed without problems - only this one failed.

    I don't have a genuine Microsoft Office 2003 installation - only the free
    Office Viewers from Microsoft - maye that's the reason, though it has never
    caused problems before when installing security fixes With Microsoft Update.
    petermad, Jun 11, 2010
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  3. I do not know the solution to this issue as I experience exactly the same as
    "petermad" with MS Office 2003 PowerPoint Viewer. Have only this from the
    whole MS Office suite and the problem replicates as described by "petermad".
    Have submitted this to MS Support via e-mail, waiting for their solution.
    Will share if would be given one.
    yours from Russia with love, Jun 11, 2010
  4. SMBetz

    Peter Foldes Guest

    Peter Foldes, Jun 11, 2010
  5. SMBetz

    petermad Guest

    Thanks Peter

    I don't have .net installed, so that can't be the reason.

    My setting in "Services" for "Office Source Engine" was "Manual" - I tried
    setting it to "Automatic" and started the service, but it didn't help - I
    still cannot install KB982311.

    I have installed several other Office Updates, so I don't think that the
    Office Source Engine is the problem here. There must be something wrong with
    KB98231, that prevents it from being installed under certain conditions.
    petermad, Jun 12, 2010
  6. SMBetz

    dkbarclay Guest

    dkbarclay, Jun 17, 2010
  7. SMBetz

    thedre Guest

    I had the exact same problem, and this is how I solved it:

    I tried the hints in
    'Windows Update error 80070643' (
    and started the service 'Office Source Engine', which was set to manual
    in my case. After trying to install KB982311 again, it still failed.
    I don't think this helped at all, but maybe the 'O.S.E.' service needs
    to run for the next actions to work.

    I googled KB982311 and I downloaded the update from
    'Download details: Security Update for Microsoft Office 2003 (KB982311)'
    This is an exe, which can be opened with winzip, and contains 4 files:
    ohotfix.exe, ohotfix.ini ohotfixr.dll and MSO.msp.
    I extracted them to a temporary folder and executed MSO.msp. I could
    just double-click it, but if it is not associated with any program you
    should open it with c:\windows\system32\msiexec.exe.
    Then the update installed just fine.
    At the end it asked to restart the computer which i was too lazy (and
    impatient) to do at that time.

    To check if it had really succeeded I ran windows update again, and then
    it wanted to install 5 office related updates:
    KB982311 (Yes still there, perhaps I should have restarted, but now it
    succeeded!!!! )
    The last one failed with error 0x80246002.....
    But after a restart it also installed without any problem.

    So in the end, everything is installed, no more nagging messages!
    Thanks Microsoft, for this user-friendly experience, and the non-help in
    the given solution.

    Posted at
    thedre, Jun 18, 2010
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