Installing Vista on top of Vista - and then getting an Installation Error (Sony Vaio VGC-RB38G)

I had Windows Media Center 2005 on my Sony Vaio VGC-RB38G machine. Tried to
upgrade with a Home Premium Upgrade Key that I purchased with my Upgrade
Version of Windows Vista Ultimate upgrade. The installation failed and
tried to roll back to my previous version of XP. When the computer
restarted - Windows XP would not boot and hung - the rollback was
unsuccessful. Now I have a computer that will not boot to anything except
the CD drive.

I then decided to just FORMAT my HD using the Windows VISTA CD and do a
CLEAN install. This installation got to about 99% then failed. I formatted
the HD again, and did a CLEAN install of VISTA on my PC. It worked.
Great - I now have a computer that was working again. However, I needed to
ACTIVATE windows, and since I had an UPGRADE KEY, that meant I had to
reinstall VISTA again from within VISTA (which a lot of people are doing) so
I can enter my product key (which I verified with Microsoft was valid) and
activate windows.

I have tried to reinstall Vista over Vista at least 7 times.....and it gets
to the COMPLETING UPGRADE portion and fails at about 75% every time. Says I
have a component that will not register and I must restart Windows and
rollback to my previous version of Windows.

I have spent at least 8 hours on the phone with Microsoft and they are
stumped as well. If it installed once OK on my PC, why is it having
troubles now?? We have unplugged all devices except mouse and keyboard.
Uninstalled printer, started Vista in SELECTIVE STARTUP mode etc...

Any other IDEAS on how to proceed??

The only device I have trouble with according to DEVICE MANAGER is a
Multimedia Video Controller listed under Other Devices - which I have
disabled - and does not appear to affect my computer at all. This device is
NOT my video card, as my video card is listed as a X300 ATI display
adapter - with updated drivers from ATI's website.

Windows Upgrade Advisor said I should have no conflicts with any devices for
upgrading to Vista. Only one program was listed as potential conflict, and
that was something called Sony Corporation Utilities...which I did download
the one file that Sony had on their website for a Vista upgrade ( a tuner
card program I believe).

Ideally, if Microsoft would just allow my purchased upgrade key to ACTIVATE
using the clean install - I would be done. As of right now, I have 28 days
left to fix the problem.

Maybe it was a FLUKE that allowed Vista to install one out of 7 times....but
it did, and it works just fine. Have spent at least 12 total hours working
on this.....maybe I should just go buy a Full Install Key and be done with
it...but I really intended for this to be an UPGRADE from my legitimate copy
of Windows XP until Vista corrupted that version and couldn't roll back.

Open to suggestions....

And no...I will not buy a MAC.

Thanks...

Chris Hagler

 

You really should buy a MAC...

For another story along these lines see this ZDNet article about
how the MAC OS needs to catch up to Vista, yet in the same
article, it mentions that it took the entire weekend for someone to
install Vista ... Ahhh!

Too funny... http://blogs.zdnet.com/Apple/?p=421

 

FYI.. here is an article from the latest Windows Secrets Newsletter about
the [ridiculous] Vista over Vista install. Follow these steps and see if it makes
any difference...


Use Vista's 'upgrade' version to clean-install

The secret is that the setup program in Vista's upgrade version will accept an installed copy of XP,
W2K, or an unactivated copy of Vista itself as evidence of a previous installation.

This enables you to "clean install" an upgrade version of Vista to any formatted or unformatted hard
drive, which is usually the preferred method when installing any new operating system. You must, in
essence, install Vista twice to take advantage of this trick. But Vista installs much faster than
XP, so it's quicker than installing XP followed by Vista to get the upgrade price.

Before you install Vista on a machine that you don't know is 100% compatible, you should run
Microsoft's free Upgrade Advisor. This program — which operates only on 32-bit versions of XP and
Vista (plus Vista Enterprise) — reports to you on any hardware or software it finds that may be
incompatible with Vista. See Microsoft's Upgrade Advisor page.

Also, to see which flavors of XP Home, XP Pro, and 2000 officially support in-place installs and
clean installs of the different Vista editions, see Microsoft's upgrade paths page.

Here's a simplified overview of the steps that are required to clean-install the upgrade version of
Vista:

Step 1. Boot the PC from the Vista DVD.

Step 2. Select "Install Now," but do not enter the Product Key from the Vista packaging. Leave the
input box blank. Also, turn off the option Automatically activate Windows when I'm online. In the
next dialog box that appears, confirm that you really do want to install Vista without entering a
Product Key.

Step 3. Correctly indicate the version of Vista that you're installing: Home Basic, Home Premium,
Business, or Ultimate.

Step 4. Select the "Custom (Advanced)" install, not the "Upgrade" install.

Step 5. Vista copies files at length and reboots itself one or more times. Wait for the install to
complete. At this point, you might think that you could "activate" Vista, but you can't. That's
because you haven't installed the Vista upgrade yet. To do that, run the DVD's setup.exe program
again, but this time from the Vista desktop. The easiest way to start setup again is to eject and
then reinsert the DVD.

Step 6. Click "Install Now." Select Do not get the latest updates for installation. (You can check
for these updates later.)

Step 7. This time, do enter the Product Key from the Vista packaging. Once again, turn off the
option Automatically activate Windows when I'm online.

Step 8. On this second install, make sure to select "Upgrade," not "Custom (Advanced)." You're not
doing a clean install now, you're upgrading to Vista.

Step 9. Wait while Vista copies files and reboots itself. No user interaction is required. Do not
boot from the DVD when asked if you'd like to do so. Instead, wait a few seconds and the setup
process will continue on its way. Some DOS-like, character-mode menus will appear, but don't
interact with them. After a few seconds, the correct choice will run for you automatically.

Step 10. After you click a button labeled Start in the Thank You dialog box, Vista's login screen
will eventually appear. Enter the username and password that you selected during the first install.
You're done upgrading to Vista.

Step 11. Within 30 days, you must "activate" your copy of Vista or it'll lose functionality. To
activate Vista, click Show more details in the Welcome Center that automatically displays upon each
boot-up, then click Activate Windows now. If you've dismissed the Welcome Center, access the correct
dialog box by clicking Start, Control Panel, System & Maintenance, System. If you purchased a
legitimate copy of Vista, it should quickly activate over the Internet. (You can instead activate by
calling Microsoft on the phone, which avoids your PC exchanging information with Microsoft's
server.)

I'm not going into detail today on the merits of buying Vista at retail instead of buying a cheaper
OEM copy. (The OEM offerings don't entitle you to call Microsoft for support, while the retail
packages do.) Also, I'm not touching here on the least-expensive way to buy Vista, which is to take
advantage of Microsoft's "educational" rate. I'll describe both of these topics in next week's
newsletter.

Why does Vista's secret setup exist?

It's reasonable for us to ask ourselves whether buying an upgrade version of Vista, and then
installing it to an empty hard disk that contains no previous version of Windows, is ethical.

I believe it is. Microsoft itself created the upgrade process. The company designed Vista to support
upgrading it over a previously installed copy of XP, W2K Pro, or Vista itself. This isn't a
black-hat hacker exploit. It's something that's been deliberately programmed into the approved setup
routine.

Microsoft spent years developing and testing Vista. This upgrade trick must have been known to many,
many people within the development team. Either Microsoft planned this upgrade path all along,
knowing that computer magazines and newsletters (like this one) would widely publicize a way to
"save money buying Vista." Or else some highly placed coders within the Vista development team
decided that Vista's "full" price was too high and that no one should ever have to pay it. In either
case, Vista's setup.exe is Microsoft's official install routine, and I see no problem with using it
exactly as it was designed.

We should also think about whether instances of Vista that were installed using the clean-install
method will continue to operate. I believe that this method will continue to be present in Vista
DVDs at least until Microsoft begins distributing the Service Pack 1 edition of Vista around fall
2007. Changing the routine in the millions of DVDs that are now in circulation would simply be too
wrenching. And trying to remotely disable instances of Vista that were clean-installed — even if it
were technically possible to distinguish them — would generate too many tech-support calls and too
much ill will to make it worthwhile.

Installing the upgrade version of Vista, but not installing over an existing instance of XP or W2K,
probably violates the Vista EULA (end-user license agreement). If you're a business executive, I
wouldn't recommend that you flout any Windows license provisions just to save money.

If you're strictly a home user, contributing editor Susan Bradley points out that Microsoft's
so-called Vista Family Discount (VFD) is an economical package that avoids any license issues. If
you buy a retail copy of Vista Ultimate, MS lets you upgrade up to two additional PCs to Vista Home
Premium for $50 each. For example, if you buy the upgrade version of Ultimate for $225, the grand
total after you add two Home Premiums is $335. That's about $133 less than buying three upgrade
versions of Home Premium. Details are at Microsoft's VFD page.

Microsoft did revise a Knowledge Base article, number 930985, on Jan. 31 that obliquely refers to
the upgrade situation. It simply states that an upgrade version of Vista can't perform a clean
install when a PC is booted from the Vista DVD. A clean install will only work, the document says,
when the Vista setup is run from within an older version of Windows (or if a full version of Vista
is being used).

This article doesn't at all deal with the fact that the Vista upgrade version will in fact
clean-install using the steps described above. It'll be interesting to see whether MS ever explains
why these steps were programmed in.

Personally, I consider Vista's ability to upgrade over itself to be Digital Rights Management that
actually benefits consumers. It's almost cosmic justice.

I invite my readers to test Vista's undocumented clean-install method for themselves. There
certainly must be aspects of this setup routine that I haven't yet discovered. I'll print the best
findings from those sent in via our contact page. You'll receive a gift certificate for a book, CD,
or DVD of your choice if you're the first to send in a tip that I print.

I'd like to thank my co-author of Windows Vista Secrets, Paul Thurrott, for his research help in
bringing the clean-install method to light.

 

That is good info....and I followed those steps to the T. However, when I
get to the end of the second install of Vista (the upgrade) - it fails and
tells me I have to roll back to my previous version of Windows - which is
the clean install of Windows Vista.

Chris....

 

your best bet is to try to get a refund on what you bought, if you want
vista, buy vista premuim, maybe microsoft will allow you to get it at a
discount since you had so many problems?