Installing Windows Live Messenger Problem (hr:0x8104000d)

Discussion in 'Windows Live Messenger' started by Bacalao, Jan 1, 2010.

  1. Bacalao

    Bacalao Guest

    Hi everyone,
    Yesterday I installed my Windows 7 Home Premium 64bit OS using the costum
    install because I wanted to whipe clean my Dell Inspiron 1440 laptop. And
    everything is working so far, except that I can't install the Windows Live

    I've tried downloading the setup from,, and
    using the Windows Update, but it doesn't finish to install. I've watched and
    attempted to run the Windows Live Setup about 6 times. And it's always the
    same thing. At around 98% it's installing the Windows Live Call, and when it
    reaches 100% it rolls back.

    I also tried downloading the Msn Messenger 7.0 and attempting to update the
    software. For the record, I can't even use the Msn Messenger 7.0 because it
    says that I need to update it. And I can't update it because apparently I'm
    not connected to the .NET Messenger Service. I tried testing the connection
    and it didn't work because of an invalid character script error. After that,
    I checked the Advanced Settings and ran the tests; my TCP and HTTP Proxy
    Connection is working.

    I'm currently using Kaspersky Internet Security and I even checked to see if
    the firewall was blocking it, but the Windows Live Setup is treated as a
    trusted software. I even attempted to turn off my firewall to see if it made
    a difference. No luck so far.

    The error says:
    Check to be sure you are connected to the Internet. You cannot download
    Windows Live programs unless you're connected to the Internet. hr:0x8104000d

    I honestly don't get it. I'm currently connected by LAN with an ethernet
    cable, but I also tried unplugging it and connecting to the internet using

    The only possible cause of this problem that comes to mind is that I had to
    uninstall the Dell Wireless WLAN Card Utility before I could uninstall
    Windows 7. But I already ran all Windows Updates. Not that it made any
    difference since I was already connected to the internet.

    Any ideas on how to fix it?
    Bacalao, Jan 1, 2010
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  2. Greetings,

    There is a setup log which would would probably give you the exact problem.

    If you're not interested in that, you can just re-install the MSIs manually yourself. On
    Windows 7, you only have to install two of them for Messenger:

    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog:
    Messenger Resources:
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    Jonathan Kay [MVP], Jan 1, 2010
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  3. Bacalao

    Bacalao Guest

    Well, umm what can I say...

    I really hope that you didn't actually expect me to download two unknown
    files from a website that has absolutely no relationship to Microsoft for
    absolutely no reason.

    Neither answer helped.

    However, I actually solved the problem. It appears that Kaspersky was
    blocking the connection because I had set up my file and web antivirus for
    the highest security level. Once I switched them both to default and added
    the following links to the listed of trusted web addresses:
    the setup ran perfectly.

    The information fixing my connection problem came from a Windows Update
    Error Code 80040006.
    Bacalao, Jan 2, 2010
  4. Bacalao

    Andrea Guest

    Thanx Jonathan!
    Installed your 2 msi packages and that fixed my problems.
    Andrea, Jan 2, 2010
  5. Hi Andrea,

    Glad to hear it :)

    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog:
    Messenger Resources:
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    Jonathan Kay [MVP], Jan 3, 2010
  6. Bacalao

    Swinely Guest

    Thank you! No one else had any useful information but just setting kaspersky
    to default settings fixed the problem :)
    Swinely, Jun 19, 2010
  7. Bacalao


    Aug 19, 2011
    Likes Received:
    Hey Jonathan,

    Thank you for the MSI, it was exactly what I needed in order to install WLM on my PC.

    My actual situations was like this:
    I was trying to install WLM on a new PC, behind proxy svr and all kinds of restrictions but it always gave me this error code:0x8104000d .
    I downloaded the MSI that you posted, installed WLM in like 3 seconds and when I tried to log it asked me to upgrade to the newest version. I followed all the required steps and managed to upgrade to the new version.
    The web installer is a bummer when it comes to domain/restrictions/proxy.

    Win 7 Ent x32
    Behind proxy
    In domain ;)

    I also checked your website/blog, great resource for WLM.

    Jess, Aug 19, 2011
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