Internet Connection Problem After Installing MS Security Update KB956572

Discussion in 'Windows Update' started by Sam, Apr 19, 2009.

  1. Sam

    Sam Guest

    I have a Dell Dimension 8200 computer with windows XP Pro (SP3), BoClean,
    Malwarebyte Anti-Malware, ESET NOD32 AntiVirus, and ZAPRO installed on my
    computer. Prior to the install of the update KB957572, have not had any
    problems connecting to the internet (DSL).

    Saturday, I installed all the applicable April 2009 MS Security updates
    without any problems (manually downloaded each update, disconnected from the
    internet, disabled all security programs - and then installed/rebooted each
    update without any problems)

    I did not initially install KB956572 because it appeared to be the same as
    KB952004. After making the initial update installs, I return my computer to
    a normal security and went to the MS Update web site and found that my
    computer needed the KB956572 update. Since it was a single update, I went
    ahead and had it automatically download and install while connected to the
    internet. The install appeared to be okay. I then rebooted as suggested
    and when the computer returned to windows, ZAPRO gave a popup alert -
    "Services and Controller app is trying to use Generic Host Process for Win32
    Services to act as a server." I was given a choice of Allowing or Denying
    the request. I initially denied the popup request but unfortunately found
    out that I could not access the internet. I rebooted the computer and had
    the same ZAPRO popup alert appear again. I then selected Allow and was able
    to connect to the internet.

    I am concerned because my computer is a standalone computer and it not meant
    to be a server. If I understand the ZAPRO popup alert message correctly, it
    wants my computer to be server. Any help would be very much appreciated.

    P.S. I found the KB956572 update log in he windows folder and it is as

    10.594: 2009/04/18 19:00:47.687 (local)
    10.594: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    10.641: Hotfix started with following command line: -q -z -er
    10.672: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error
    10.672: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error
    13.156: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with
    error 0x2
    13.156: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with
    error 0x2
    13.156: DoInstallation: CleanPFR failed: 0x2
    13.172: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error
    13.172: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error
    13.172: SetProductTypes: InfProductBuildType=BuildType.IP
    13.188: SetAltOsLoaderPath: No section uses DirId 65701; done.
    13.344: DoInstallation: FetchSourceURL for
    13.344: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB956572$
    13.344: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
    13.484: BuildCabinetManifest: update.url absent
    13.500: Starting AnalyzeComponents
    13.500: AnalyzePhaseZero used 0 ticks
    13.500: No c:\windows\INF\updtblk.inf file.
    13.500: SetupFindFirstLine in LoadExclusionList Failed with error:
    13.500: SetupFindFirstLine in LoadExclusionList Failed with error:
    13.500: Enumerating Devices of computer, GUID
    14.172: OEM file scan used 672 ticks
    15.750: AnalyzePhaseOne: used 2250 ticks
    15.750: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    15.750: AnalyzeComponents: Hotpatching is disabled.
    15.750: FindFirstFile c:\windows\$hf_mig$\*.*
    16.344: KB956572 Setup encountered an error: The update.ver file is not
    17.000: KB956572 Setup encountered an error: The update.ver file is not
    27.234: AnalyzeForBranching used 359 ticks.
    27.797: AnalyzePhaseTwo used 563 ticks
    27.797: AnalyzePhaseThree used 0 ticks
    27.797: AnalyzePhaseFive used 0 ticks
    27.797: AnalyzePhaseSix used 0 ticks
    27.797: AnalyzeComponents used 14297 ticks
    27.797: Downloading 0 files
    27.797: bPatchMode = FALSE
    27.797: Inventory complete: ReturnStatus=0, 14453 ticks
    27.813: Num Ticks for invent : 14469
    27.828: VerifyTargetFileSize: Unable to verify size as Source = NULL for
    file c:\windows\inf\HFX150.tmp
    27.906: Copied file: c:\windows\inf\branches.inf
    78.313: Allocation size of drive C: is 4096 bytes, free space = 28253605888
    78.391: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
    78.391: Drive C: free 26944MB req: 40MB w/uninstall: NOT CALCULATED.
    78.391: CabinetBuild complete
    78.391: Num Ticks for Cabinet build : 50578
    78.391: DynamicStrings section not defined or empty.
    78.406: FileInUse:: Detection disabled.
    79.406: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
    80.234: Num Ticks for Backup : 1843
    81.609: Num Ticks for creating uninst inf : 1375
    81.641: Registering Uninstall Program for -> KB956572, KB956572 , 0x0
    82.250: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
    82.484: System Restore Point set.
    82.766: Copied file: C:\WINDOWS\system32\spmsg.dll
    82.828: PFE2: Not avoiding Per File Exceptions.
    82.844: GetCatVersion: Failed to retrieve version information from
    with error 0x57
    84.297: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    -> c:\windows\$hf_mig$\KB956572\update\update_SP3QFE.inf.
    84.453: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    -> c:\windows\$hf_mig$\KB956572\spuninst.exe.
    84.453: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    -> c:\windows\$hf_mig$\KB956572\spmsg.dll.
    84.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    -> c:\windows\$hf_mig$\KB956572\update\spcustom.dll.
    84.531: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    -> c:\windows\$hf_mig$\KB956572\update\KB956572.CAT.
    84.922: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    -> c:\windows\$hf_mig$\KB956572\update\update.exe.
    84.938: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    -> c:\windows\$hf_mig$\KB956572\update\updspapi.dll.
    84.953: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    -> c:\windows\$hf_mig$\KB956572\update\update.ver.
    84.953: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    -> c:\windows\$hf_mig$\KB956572\update\updatebr.inf.
    85.000: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    -> c:\windows\$hf_mig$\KB956572\update\eula.txt.
    85.031: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    -> c:\windows\$hf_mig$\KB956572\update\branches.inf.
    86.813: Copied file: C:\WINDOWS\system32\ntoskrnl.exe
    87.406: Copied file: C:\WINDOWS\system32\ntkrnlpa.exe
    87.719: Copied file: C:\WINDOWS\system32\services.exe
    88.391: Copied file: C:\WINDOWS\system32\ntdll.dll
    88.797: Copied file: C:\WINDOWS\system32\lsasrv.dll
    89.141: Copied file: C:\WINDOWS\system32\advapi32.dll
    89.266: Copied file: C:\WINDOWS\system32\sc.exe
    89.563: Copied file: C:\WINDOWS\system32\rpcss.dll
    90.203: Copied file (delayed): C:\WINDOWS\system32\SET159.tmp
    90.234: Copied file: C:\WINDOWS\system32\pdh.dll
    90.516: Copied file (delayed): C:\WINDOWS\system32\SET15A.tmp
    90.578: Copied file: C:\WINDOWS\system32\WBEM\wmiprvse.exe
    90.875: Copied file (delayed): C:\WINDOWS\system32\WBEM\SET15B.tmp
    90.922: Copied file: C:\WINDOWS\system32\WBEM\wmiprvsd.dll
    91.156: Copied file (delayed): C:\WINDOWS\system32\WBEM\SET15C.tmp
    91.234: Copied file: C:\WINDOWS\system32\WBEM\fastprox.dll
    91.625: Copied file (delayed): C:\WINDOWS\system32\WBEM\SET15D.tmp
    91.641: Copied file: C:\WINDOWS\Driver Cache\i386\ntoskrnl.exe
    91.781: Copied file: C:\WINDOWS\Driver Cache\i386\ntkrpamp.exe
    91.938: Copied file: C:\WINDOWS\Driver Cache\i386\ntkrnlpa.exe
    92.203: Copied file: C:\WINDOWS\Driver Cache\i386\ntkrnlmp.exe
    92.359: Copied file: C:\WINDOWS\system32\DllCache\wmiprvse.exe
    92.609: Copied file: C:\WINDOWS\system32\DllCache\wmiprvsd.dll
    92.672: Copied file: C:\WINDOWS\system32\DllCache\services.exe
    92.828: Copied file: C:\WINDOWS\system32\DllCache\sc.exe
    92.953: Copied file: C:\WINDOWS\system32\DllCache\rpcss.dll
    93.297: Copied file: C:\WINDOWS\system32\DllCache\pdh.dll
    93.359: Copied file: C:\WINDOWS\system32\DllCache\ntoskrnl.exe
    93.500: Copied file: C:\WINDOWS\system32\DllCache\ntkrpamp.exe
    93.625: Copied file: C:\WINDOWS\system32\DllCache\ntkrnlpa.exe
    93.766: Copied file: C:\WINDOWS\system32\DllCache\ntkrnlmp.exe
    93.922: Copied file: C:\WINDOWS\system32\DllCache\ntdll.dll
    93.984: Copied file: C:\WINDOWS\system32\DllCache\lsasrv.dll
    94.047: Copied file: C:\WINDOWS\system32\DllCache\fastprox.dll
    94.609: Copied file: C:\WINDOWS\system32\DllCache\advapi32.dll
    94.656: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\fastprox.dll
    95.078: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\services.exe
    95.266: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\advapi32.dll
    95.375: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\rpcss.dll
    95.797: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\lsasrv.dll
    95.922: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\wmiprvsd.dll
    96.000: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\sc.exe
    96.156: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\pdh.dll
    96.234: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\ntkrnlmp.exe
    96.375: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\ntdll.dll
    96.453: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\ntkrnlpa.exe
    96.594: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\ntoskrnl.exe
    96.719: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\wmiprvse.exe
    97.031: Copied file: c:\windows\$hf_mig$\KB956572\SP3QFE\ntkrpamp.exe
    97.281: DoInstallation: Installing assemblies with source root path:
    97.281: Num Ticks for Copying files : 15672
    97.516: Num Ticks for Reg update and deleting 0 size files : 235
    97.531: Starting process: C:\WINDOWS\system32\spupdsvc.exe /install
    "Enables Windows XP Service Pack Installer to complete its scheduled
    post-reboot tasks"
    99.703: Return Code = 0
    99.750: ---- Old Information In The Registry ------
    99.750: Source:C:\WINDOWS\system32\_000021_.tmp.dll (5.1.2600.5512)
    99.750: Destination:
    99.750: Source:C:\WINDOWS\system32\_000022_.tmp.dll (5.1.2600.5512)
    99.750: Destination:
    99.750: Source:C:\WINDOWS\system32\_000023_.tmp.dll (5.1.2600.5512)
    99.750: Destination:
    99.750: Source:C:\WINDOWS\system32\_000024_.tmp.dll (5.1.2600.5512)
    99.750: Destination:
    99.797: Source:C:\WINDOWS\system32\SET159.tmp (5.1.2600.5755)
    99.797: Destination:C:\WINDOWS\system32\rpcss.dll (5.1.2600.5512)
    99.828: Source:C:\WINDOWS\system32\SET15A.tmp (5.1.2600.5773)
    99.828: Destination:C:\WINDOWS\system32\pdh.dll (5.1.2600.5512)
    99.859: Source:C:\WINDOWS\system32\WBEM\SET15B.tmp (5.1.2600.5755)
    99.859: Destination:C:\WINDOWS\system32\WBEM\wmiprvse.exe (5.1.2600.5512)
    99.906: Source:C:\WINDOWS\system32\WBEM\SET15C.tmp (5.1.2600.5755)
    99.906: Destination:C:\WINDOWS\system32\WBEM\wmiprvsd.dll (5.1.2600.5512)
    99.922: Source:C:\WINDOWS\system32\WBEM\SET15D.tmp (5.1.2600.5755)
    99.922: Destination:C:\WINDOWS\system32\WBEM\fastprox.dll (5.1.2600.5512)
    99.922: ---- New Information In The Registry ------
    99.922: Source:C:\WINDOWS\system32\_000021_.tmp.dll (5.1.2600.5512)
    99.922: Destination:
    99.922: Source:C:\WINDOWS\system32\_000022_.tmp.dll (5.1.2600.5512)
    99.922: Destination:
    99.922: Source:C:\WINDOWS\system32\_000023_.tmp.dll (5.1.2600.5512)
    99.922: Destination:
    99.922: Source:C:\WINDOWS\system32\_000024_.tmp.dll (5.1.2600.5512)
    99.922: Destination:
    99.922: Source:C:\WINDOWS\system32\SET159.tmp (5.1.2600.5755)
    99.922: Destination:C:\WINDOWS\system32\rpcss.dll (5.1.2600.5512)
    99.922: Source:C:\WINDOWS\system32\SET15A.tmp (5.1.2600.5773)
    99.922: Destination:C:\WINDOWS\system32\pdh.dll (5.1.2600.5512)
    99.922: Source:C:\WINDOWS\system32\WBEM\SET15B.tmp (5.1.2600.5755)
    99.938: Destination:C:\WINDOWS\system32\WBEM\wmiprvse.exe (5.1.2600.5512)
    99.938: Source:C:\WINDOWS\system32\WBEM\SET15C.tmp (5.1.2600.5755)
    99.938: Destination:C:\WINDOWS\system32\WBEM\wmiprvsd.dll (5.1.2600.5512)
    99.938: Source:C:\WINDOWS\system32\WBEM\SET15D.tmp (5.1.2600.5755)
    99.938: Destination:C:\WINDOWS\system32\WBEM\fastprox.dll (5.1.2600.5512)
    108.516: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
    empty; nothing to do.
    108.516: IsRebootRequiredForFileQueue: At least one file operation was
    delayed; reboot is required.
    If none are listed below, check above for
    delayed deletes.
    108.516: IsRebootRequiredForFileQueue: c:\windows\system32\wbem\wmiprvse.exe
    was delayed; reboot is required.
    108.516: IsRebootRequiredForFileQueue: c:\windows\system32\wbem\wmiprvsd.dll
    was delayed; reboot is required.
    108.516: IsRebootRequiredForFileQueue: c:\windows\system32\services.exe was
    no-delay replaced; reboot is required.
    108.516: IsRebootRequiredForFileQueue: c:\windows\system32\rpcss.dll was
    delayed; reboot is required.
    108.516: IsRebootRequiredForFileQueue: c:\windows\system32\pdh.dll was
    delayed; reboot is required.
    108.516: IsRebootRequiredForFileQueue: c:\windows\system32\ntoskrnl.exe was
    no-delay replaced; reboot is required.
    108.516: IsRebootRequiredForFileQueue: c:\windows\system32\ntkrnlpa.exe was
    no-delay replaced; reboot is required.
    108.516: IsRebootRequiredForFileQueue: c:\windows\system32\ntdll.dll was
    no-delay replaced; reboot is required.
    108.516: IsRebootRequiredForFileQueue: c:\windows\system32\lsasrv.dll was
    no-delay replaced; reboot is required.
    108.516: IsRebootRequiredForFileQueue: c:\windows\system32\wbem\fastprox.dll
    was delayed; reboot is required.
    108.516: IsRebootRequiredForFileQueue: c:\windows\system32\advapi32.dll was
    no-delay replaced; reboot is required.
    108.516: DoInstallation: A reboot is required to complete the installation
    of one or more files.
    108.516: In Function SetVolatileFlag, line 11741, RegOpenKeyEx failed with
    error 0x2
    108.516: In Function SetVolatileFlag, line 11758, RegOpenKeyEx failed with
    error 0x2
    108.547: DoInstallation: A reboot is required because the
    ProcessesToRunAfterReboot inf section was non-empty.
    110.828: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1, ForceRestart
    = 0
    Sam, Apr 19, 2009
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  2. Post here instead:

    ZA User Forums
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002
    PA Bear [MS MVP], Apr 19, 2009
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  3. Sam

    Sam Guest

    PA Bear, thanks for your reply. Initially, I had thought about going to the
    ZA User Forum but decided not to since the problem began with the KB956572
    install. Also listed in the KB956572 log on my computer, are some failures
    that appear to be Microsoft problems only. Thanks, Sam.

    Sam, Apr 20, 2009
  4. I'd still check with other ZA users and make sure ZA Pro is fully-updated &
    the most-recent version.

    If you want to pursue this with MS (who'll probably ask if you see the same
    behavior if you disabled ZA and then enabled the Windows Firewall)...

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB999999).

    If your problem relates to a Cumulative Security Update for IE, call the
    above number and ask to be transferred to the "Consumer IE queue" (which is

    Start a free Windows Update support incident request:

    Support for Windows Update:

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin;
    PA Bear [MS MVP], Apr 20, 2009
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