Internet Explorer 7 Not Able to Browse to Any Sites

Discussion in 'Internet Explorer' started by Marc, Oct 16, 2007.

  1. Marc

    Marc Guest

    My friend has a Dell laptop that is a couple of years old. She has Internet
    Explorer 7 installed on there, along with some version of McAfee's Personal
    Firewall. Unfortunately, I can't give any more specifics because I don't
    have the laptop in my possession, but am hoping someone might be able to
    point me down the road with respect to the problem she is having. All of a
    sudden, just recently, her IE7 stopped working. It still launches, but you
    can't browse to any site. It even shows it attempting to locate the site in
    the status bar at the bottom of IE7, but it never gets there and nothing ever
    loads. Sometimes it shows it trying for the IP address in the status bar and
    sometimes it shows it trying for the hostname (i.e. www.google.com). All
    other internet connectivity appears to be fine (i.e. I can ping other sites,
    run AOL, even browse the web off of AOL's built-in browser, etc.) but can't
    use IE7 to browse the web. She seems to recall some sort of prompt that
    popped up right before this happened, but doesn't really remember what it
    was, or what she clicked for it. I had it it my possession briefly, and
    checked out all the IE7 settings and they all looked good. I also reset IE7
    to factory defaults and that didn't help. I disabled McAfee's Firewall and
    still no go, and then killed most of the background processes and shut down
    non-essential services and it still didn't work. I even tried launching IE7
    with no add-on's installed and still got nowhere. Any other help that anyone
    can offer? Thanks!

    - Marc
     
    Marc, Oct 16, 2007
    #1
    1. Advertisements

  2. Marc

    PA Bear Guest

    Error message after you install a Windows Internet Explorer 7 update from
    Windows Update or from Microsoft Update: "Webpage cannot be displayed":
    http://support.microsoft.com/kb/942818

    If tweaking your third-party firewall's settings don' help, try the
    following:

    1. Disable your anti-virus application, any real-time protection provided by
    an anti-spyware application (except for Windows Defender; includes Spybot
    Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
    third-party firewall AND enable the Windows Firewall.

    NB: If you're running ZA Free firewall, you may need to uninstall it instead
    of disabling it. You're "working without a net" now: Don't to ANYTHING else
    online (e.g., browsing; reading email; chatting) except #4 below until your
    anti-virus application has been re-enabled!

    2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
    [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
    (make sure Show Updates box is checked at top right) and reboot.

    3. Re-do #1 above.

    4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
    offered. If "Root Certificates" update is listed in the Optional Updates
    category, you might install it, too, to take full advantage of IE7's
    additional security.

    5. Reboot > Make sure everything in #1 above is enabled again and, if
    applicable, disable the Windows Firewall and enable your third-party
    firewall.
     
    PA Bear, Oct 17, 2007
    #2
    1. Advertisements

  3. Marc

    Don Varnau Guest

    Hi,
    Windows XP? IE7 can be uninstalled / reinstalled. See important information
    at
    http://www.ie-vista.com/known_issues.html

    Have you cleared the Temporary Internet Files, History and Cookies?

    Are you sure that McAfee was disabled?

    Don
    [MS MVP- IE]
     
    Don Varnau, Oct 17, 2007
    #3
  4. Marc

    aaronibus62 Guest

    Starting today IE7 won't load on my laptop, which runs Vista. Neither will
    Help and Support start!
    How can I get both back without losing anything on my computer?
    Right now I really hate Microsoft for getting rid of external downloads for
    Vista users needing to get problems with MS products fixed!
     
    aaronibus62, Oct 17, 2007
    #4
  5. Marc

    Leonard Grey Guest

    Unfortunately, you have not provided any clues that might indicate a
    possible cause for your problems. What's left is for you to perform
    troubleshooting to isolate and hopefully resolve your problems. You can
    start here, with a troubleshooting tool from Microsoft:

    "Internet Explorer stops responding, stops working, or restarts"
    http://support.microsoft.com/gp/pc_ie_intro
     
    Leonard Grey, Oct 17, 2007
    #5
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.