Internet Explorer files are corrupted and cannot be accessed

Discussion in 'Internet Explorer' started by GaryB56, Jan 16, 2008.

  1. GaryB56

    GaryB56 Guest

    My boss requested that I check his daughter's computer since she can no
    longer access Internet Explorer. She has a Dell Inspiron E1405 running Vista
    Home Basic. The problem is that the Internet Explorer files are corrupted
    and I've tried running a recovery and the error message says that the file
    structure is corrupted and it will not allow the recovery to procede. When I
    tell it to run chkdsk, it requires a reboot but does not find the disk errors
    or make any attempts at repair.

    So far the daughter has been unable to find her disks that she received from
    Dell so I cannot repair the corrupted files.

    Here's my question - can I download IE 7 from Microsoft onto a flash drive
    and install it onto a Vista system without causing problems? The IE 7
    available for download says it is for XP or other versions are for a system
    different from Vista.
     
    GaryB56, Jan 16, 2008
    #1
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  2. GaryB56

    Leonard Grey Guest

    IE 7 cannot be (re)installed on Vista.

    Please post the complete text of the error message and describe in
    detail the circumstances under which it appears.
     
    Leonard Grey, Jan 16, 2008
    #2
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  3. You can't just reinstall IE. What makes you think it's corrupted? Pleas
    provide details.
     
    Frank Saunders MS-MVP IE,OE/WM, Jan 16, 2008
    #3
  4. IE7 cannot' be reinstalled in Vista.

    [Word of advice: Give it back to your boss & say, "I dunno." Lord knows
    what she's been doing on the machine. If you keep tinkering with it,
    they're likely to blame /you/ for the problems.]

    Unexplained computer behavior may be caused by deceptive software
    http://support.microsoft.com/kb/827315

    Run a /thorough/ check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine2.blogspot.com/
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    When all else fails, HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
    It will help you to both identify and remove any hijackware/spyware with
    assistance from an expert. **Post your log to
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://castlecops.com/forum67.html,
    http://forums.subratam.org/index.php?showforum=7,
    http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
    analysis, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
     
    PA Bear [MS MVP], Jan 17, 2008
    #4
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