Internet Explorer has stopped working (event name - APPCRASH)

Discussion in 'Internet Explorer' started by Damon, Apr 25, 2007.

  1. Damon

    Damon Guest

    When attempting to finalise the purchase of products online I get the message
    "Interent Explorer has stopped working". Here is some of the error code
    below. Does anyone have any ideas what is going on?

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 7.0.6000.16386
    Application Timestamp: 4549b133
    Fault Module Name: StackHash_ed4b
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bdc9
    Exception Code: c0000374
    Exception Offset: 000af1c9
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 3081


    - Damon
     
    Damon, Apr 25, 2007
    #1
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  2. Damon

    PA Bear Guest

    Assuming WinXP SP2:

    1. Does this behavior persist if you start IE7 in No Add-ons mode?

    To start IE7 in No Add-ons mode:

    Right-click on the blue IE desktop icon and select Start without Add-ons; or

    Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
    add-ons).

    More:

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the problem persist if you Reset IE7 Settings (RIES)?
    http://support.microsoft.com/kb/923737

    3. If you uninstall IE7 (which automatically returns you to IE6) and don't
    reinstall it, does this behavior persist?

    Uninstalling IE7
    http://www.ie-vista.com/kbase2.html

    How to uninstall Internet Explorer 7:
    http://support.microsoft.com/kb/927177

    IE7 (Un)Installation and Anti-Malware Applications:
    http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
     
    PA Bear, Apr 25, 2007
    #2
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  3. (cross-post added to Vista General)
    ....

    Or Vista? ; )


    This is what I was curious about:


    What kind of module is that? Who made it?


    ---
     
    Robert Aldwinckle, Apr 26, 2007
    #3
  4. Damon

    zachd [MSFT] Guest

    That particular module name is usually indicative of memory corruption.
    It's really more of a failure class.
     
    zachd [MSFT], Apr 26, 2007
    #4
  5. Damon

    Damon Guest

    I have Vista.

    1). Starting IE 7 with no add-ons does not fix.
    2). Resetting IE 7 does not fix
    3) Do you suggest that I uninstall IE7? (I am a little confused - it did not
    come as a separate program - it came with Vista.)

    Thanks
     
    Damon, Apr 27, 2007
    #5
  6. Damon

    PA Bear Guest

    3) Do you suggest that I uninstall IE7?

    No. IE7 cannot be uninstalled in Vista.
    Does this happen at every online shopping checkout page or just some/one?
    If the latter, which ones?

    Are all such pages Secure Sites (https://xxxxxxxxxx)? If so, do you
    encounter this problem at all Secure Sites?

    Are you running IE7 in Protected Mode?

    If the following is the error message you're getting...

    "Microsoft Internet Explorer has encountered a problem and needs to close.
    We are sorry for the inconvenience"

    ....see this KB article for some suggestions:
    http://support.microsoft.com/?kbid=921470
     
    PA Bear, Apr 27, 2007
    #6

  7. Try extracting the Stack Back Trace for the crashing thread from
    drwtsn32.log. That will show you what other modules were involved
    in that call.

    Since the problem still occurs when No Add-ons mode is in effect
    it is less likely that the symptom is being caused by a third-party program
    but that possibility hasn't yet been completely eliminated. In order to do
    that you would have to resort to clean-boot troubleshooting techniques.


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Apr 27, 2007
    #7
  8. Damon

    Bret Clark Guest

    Bear,

    I am experiencing this problem with IE7 crashing repeatedly with this "Internet Explorer has stopped working" message. I am using Vista Home Basic. This has only started today (for more than one user on my computer) since last night uninstalling McAfee Security Center and then installing McAfee Internet Security Suite 2007. I tried running IE without addons, using the Accessories->SystemTools->IE without Addons shortcut, and it worked better than IE WITH addons, but eventually after some five minutes, IE7 crashed again.
    Then I tried the IE reset in Control Panel->Internet Options and this seems to work. But, do you know, does this mean that every time I try to use IE7 I will have to perform the reset first? I don't understand why running without addons (especially since McAfee installed two Browser Help Object addons and one Toolbar addon) did not solve my problem. Do you have any other insights?

    Thanks
    Bret

    EggHeadCafe.com - .NET Developer Portal of Choice
    http://www.eggheadcafe.com
     
    Bret Clark, Apr 28, 2007
    #8
  9. Damon

    PA Bear Guest

    I wouldn't put a McAfee or Norton application on my worst enemy's computer,
    especially if (s)he was running Vista, Bret.

    I wouldn't uninstall a McAfee app and then install another one without
    running this removal tool before installing the new one:
    http://ts.mcafeehelp.com/faq3.asp?docid=408302

    For Norton apps, use this one:
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

    *Never* upgrade a McAfee or Norton app. Do a clean install, after running
    the appropriate removal tool to make sure all traces of earlier verions are
    gone.
    Yes, but it's OT:

    => *Always* include (quote) the previous message in your replies. We have
    no idea to whom you're replying unless you do so, especially when you're
    posting from Egghead Cafe.

    => Don't "piggyback" onto someone else's thread. If you have a similar
    problem, begin a new thread.

    => Ditch that annoying Egghead Cafe interface and access the MS newsgroups
    directly via a newsreader (e.g., OE). Most of us are NOT posting via
    Egghead Cafe.

    To open this newsgroup in your default newsreader (e.g., Outlook Express),
    simply (double)click on this link:

    news://msnews.microsoft.com/microsoft.public.internetexplorer.general

    Accessing the MS newsgroups in Outlook Express Newsreader
    http://www.microsoft.com/windowsxp/expertzone/newsgroupsetup.mspx

    Setting up Outlook Express to access Microsoft newsgroups
    http://www.michaelstevenstech.com/outlookexpressnewreader.htm
     
    PA Bear, Apr 28, 2007
    #9
  10. I had the exact same problem. I get this error message consistently when I try to close a window explorer using the "X" top right.
    The resolution for me was simple, I just uninstalled Google Tool Bar from "Programs & Features" (control panel) and it worked for me, no more of this error message.
     
    Wahid kouider, Nov 4, 2010
    #10
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