internet explorer- internet options wont work!!!! why?

Discussion in 'Internet Explorer' started by emmacmarsh, Dec 9, 2007.

  1. emmacmarsh

    emmacmarsh Guest

    every time i try to get the internet options up to delete my history etc it
    pops up for one second then goes again and i cant access it through control
    panel either, does anyone know how to help me plz? will be very grateful.
    thanks
     
    emmacmarsh, Dec 9, 2007
    #1
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  2. emmacmarsh

    Don Varnau Guest

    Hi,
    Which version of Windows?
    Which version of Internet Explorer?
    Is there parental control or content filtering software installed?

    Don
    [MS MVP- IE]
     
    Don Varnau, Dec 9, 2007
    #2
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  3. emmacmarsh

    emmacmarsh Guest

    hi i am using ie7 and i have windows xp on and as for parent filters? i dunno
    love i dont know wot they are

     
    emmacmarsh, Dec 9, 2007
    #3
  4. Hi,

    It's possible that file in the \System32 folder "inetcpl.cpl" has become
    corrupted. You might try the following procedure to get a fresh copy of
    that file placed back into the \System32 folder.

    The following assumes you are using Windows XP, if you are uncomfortable
    about proceeding with this troubleshooting step ask a friend that is
    knowledgeable with computers to attempt it for you:)

    1. Using Windows Explorer, navigate to the following folder:
    C:\WINDOWS\System32

    2. Inside the \System32 folder you will find a file named "inetcpl.cpl",
    right-click on that file and rename it to something like "inetcpl.old".
    Note: You will be alerted about changing the name of this file, just click
    OK.

    3. Wait a few seconds and then click on View||Refresh and you should see
    that WFP(Windows File Protection) has moved a fresh copy of "inetcpl.cpl"
    from the "C:\WINDOWS\system32\dllcache" folder back into the \System32
    folder to replace the one you renamed.

    Once WFP(Windows File Protection) moves a fresh copy of "inetcpl.cpl" into
    the
    \System32 folder, you can then delete the file you renamed to "inetcpl.old".

    Good luck,

    Donald Anadell
     
    Donald Anadell, Dec 9, 2007
    #4
  5. emmacmarsh

    emmacmarsh Guest

    hi, thank you very much i will try that now.

     
    emmacmarsh, Dec 9, 2007
    #5
  6. emmacmarsh

    emmacmarsh Guest

    hi, right i did what you said to do but i couldnt find any .cpl files they
    are all in .dll format which i dont understand either. it still let me do
    what you reccomended but didnt rectify it. also as a point of interest the
    file names inetcpl didnt have a real icon it looked like a piece of paper
    with a small pattern on it? like a unfinished file maybe?
     
    emmacmarsh, Dec 9, 2007
    #6
  7. Close IE.
    Open Regedit.
    Find the value NoBrowserOptions and remove every instance of it.
    It is most likely (but not necessarily) to be here:
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Restrictions

    You might try this from Mike Burgess first if you use SpyBot:
    'Did you by chance run SpyBot's Immunize feature?
    If so, you can unlock by unchecking the option to "Protect IE Control
    Panel".
    See http://forums.spywareinfo.com/index.php?showtopic=6748

    AdAware, MS Anti-Spyware and other anti-spyware and anti-virus programs may
    have similar options.
     
    Frank Saunders MS-MVP IE,OE/WM, Dec 9, 2007
    #7
  8. In order to see the file extension .cpl in Windows Explorer you would have
    to click on Tools||Folder Options...||View, and uncheck the following item:
    "Hide extensions for known file types"

    This will allow you to see it as "inetcpl.cpl" instead of just "inetcpl"
    Then I have to assume your problem isn't arrising as a result of a corrupted
    "inetcpl.cpl" file, but resides elsewhere.
    What you've described sounds like the proper icon for that file to me.
    Is it possible that you have some third party Security software installed
    that has a feature set to block the Internet Options, such as Spybot?

    You might also what to do a thurough check of your machine for malware that
    might be causing this issue.

    Good luck,

    Donald Andell
     
    Donald Anadell, Dec 9, 2007
    #8
  9. emmacmarsh

    jsbal Guest

    I have the same problem as emmacmarsh. I found a partial solution on the
    internet. Its a tedious workaround at best, but certainly not a cure.
    According to the internet advice, I found a working copy of inetcpl.cpl (a
    350KB file) on another computer of mine that has a working internet options
    (by the way, all of my machines are configured the same way, but this is the
    only machine that has this problem... admittedly i have installed more
    software on this machine than the others). Anyway, the current copy of
    inetcpl.cpl is 1789KB. I delete that file and paste in the new file, and
    suddenly I have access to my internet options. And I continue to have access,
    but the file replacement triggers an automatic update (and its the same auto
    update everytime) that replaces the working file with the 1789KB file that
    doesnt work. This is what is so tedious. I even emailed Microsoft but got no
    reply. I hope that some MS engineer looks at my post and can offer a solution
    once and for all. Other than this problem, my WinXP is working great. This is
    the only reason that I feel like reinstalling my OS, and I dislike that
    process a great deal. Please help!
     
    jsbal, Mar 3, 2008
    #9
  10. emmacmarsh

    jsbal Guest

    I have the same problem as emmacmarsh. I found a partial solution on the
    internet. Its a tedious workaround at best, but certainly not a cure.
    According to the internet advice, I found a working copy of inetcpl.cpl (a
    350KB file) on another computer of mine that has a working internet options
    (by the way, all of my machines are configured the same way, but this is the
    only machine that has this problem... admittedly i have installed more
    software on this machine than the others). Anyway, the current copy of
    inetcpl.cpl is 1789KB. I delete that file and paste in the new file, and
    suddenly I have access to my internet options. And I continue to have access,
    but the file replacement triggers an automatic update (and its the same auto
    update everytime) that replaces the working file with the 1789KB file that
    doesnt work. This is what is so tedious. I even emailed Microsoft but got no
    reply. I hope that some MS engineer looks at my post and can offer a solution
    once and for all. Other than this problem, my WinXP is working great. This is
    the only reason that I feel like reinstalling my OS, and I dislike that
    process a great deal. Please help!

    How does one go about getting the attention of some microsoft software
    engineer? Is there a better location to post?
     
    jsbal, Mar 3, 2008
    #10

  11. http://support.microsoft.com/gp/contactbug
    It will get read by a human being and forwarded to the proper programming
    team. You are not likely to get an answer unless they want more
    information.

    The inetcpl.cpl you mention does not come alone but with an update. Without
    the rest of the update Windows is apt to reject the 2007.12.06 version. I'm
    not sure what update it came with, but make sure your WinXP has all the
    proper critical updates from Windows Update. I recommend installing them
    with all security programs except Windows Firewall turned off.
     
    Frank Saunders MS-MVP IE,OE/WM, Mar 3, 2008
    #11
  12. emmacmarsh

    jsbal Guest

    Thanks for your response, Frank. Interestingly, the 350KB copy that works
    actually also resides in my machine, but in a different location....
    c:windows\ie7. However, in c:windows\system32 is where the nonworking copy
    resides. They coexist; what a paradox?!

    The only other software that I am running that can affect new software
    installs is McAfee Viruscan, but that is running on all my other machines as
    well (7 aside from this one). But since I am expecting an auto update from
    Microsoft that I have scheduled for 3AM, I have disabled the access control
    of McAfee that can stop some software installs dead in their track. I doubt
    this will help.

    I look forward to the solution for this problem. Many other people are
    experiencing this issue. Simply google "inetcpl.cpl 350KB" and you can see
    there posts.

    Thank you.
     
    jsbal, Mar 3, 2008
    #12
  13. emmacmarsh

    jsbal Guest

    Hey Frank and everybody. Rather than wait for the MS Autoupdate, I triggered
    it manually. The update that triggers the replacement of the 350KB working
    inetcpl.cpl with the 1789KB nonworking copy of inetcpl.cpl is....

    Cumulative Security Update for Internet Explorer 7 for Windows XP (KB944533).

    ..... somebody please help. Thank you all for looking.
     
    jsbal, Mar 3, 2008
    #13

  14. Uninstall KB944533.
    Turn off all security software except Windows Firewall and reinstall it.
     
    Frank Saunders MS-MVP IE,OE/WM, Mar 3, 2008
    #14
  15. emmacmarsh

    jsbal Guest

    Frank,

    Problem solved once and for all, by calling MS and using their techniques
    for reinstalling ie7.

    Frank, I visited the link you provided...
    http://support.microsoft.com/gp/contactbug
    .. I called Microsoft with a number I got from that website... Report a
    Microsoft Product Bug
    If you think you have found a bug in a Microsoft product, contact our
    Microsoft Product Support Services department.
    (800) MICROSOFT (642-7676)
    .... Microsoft actually listened to my concerns, told me that the problem is
    known and that about March 15th an update solution will be available, but at
    the same time escalated my case to the ie7 team. The ie7 team support member
    listened and immediately guessed that somehow my ie7 was corrupted. He said
    that when I changed the file and got options to work that the MS update that
    followed would replace that file and whatever was corrupt in my ie7 was not
    compatible with the new inetcpl.cpl file.

    He first had me enter cmd at the run box. Then he had me run "regsvr32
    inetcpl.cpl". I got an error "inetcpl.cpl was loaded, but the
    DllRegisterServer entry point was not found. inetcpl.cpl does not appear to
    be a .DLL or .OCX file." The ie7 tech said that apparently ie7 doesnt
    recognize the inetcpl.cpl to be a valid file.

    He said I need to reinstall ie7, but using microsoft tools as opposed to
    using add and delete programs. He had me go surf to "goie7.notlong.com" by
    typing only that into my address bar of my ie7 browser. Then he told me to
    install the tool which uninstalled ie7. I now had ie6 and he asked me to test
    my ie options. The options window opened fine. The he told me to run
    "msconfig", and from the general tab, he told me to uncheck load startup
    items. The at the services tab he had me check hide all microsoft services,
    hit apply, and then manually uncheck all third party services, and click OK.
    Next he had me restart my computer.

    After the restart, the ie7 tech directed me to enter "getmeie7.notlong.com"
    in my browsers address bar. This installed a fresh copy of ie7. Then I tested
    ie options and sure enough it worked. Then I undid all the msconfig changes
    and restarted all third party services. Then I ran the Microsoft updates and
    fully updated my os, WinXP pro.

    Problem solved.

    They are going to call me on March 5th as a follow up. But with a fully
    updated OS, I doubt things are going to fail now.

    Thanks for all your help, and I hope this helps other people as well. BTW,
    this posting was difficult for me to find. I wish we could make this posting
    easier to find, but I do not how to do that. Can you help? I tried searches
    like internet options wont open and I keep getting no search results.

    Anyway, good luck to all, hope this helped.
     
    jsbal, Mar 3, 2008
    #15
  16. If you want the newsgroups to be easier to use, forget that clunky Web
    interface.

    In Outlook Express go to Tools | Accounts | Add (or New) | News.
    Set up an account for this news server:

    msnews.microsoft.com

    The server is free and does not require you to logon. This news server
    carries over 2200 newsgroups related to Microsoft products and keeps
    messages at least 30 days.

    For more detail see
    http://www.michaelstevenstech.com/outlookexpressnewreader.htm

    And here are two articles Tom Koch wrote about using newsgroups in Outlook
    Express:

    Outlook Express Newsgroups 101
    http://www.microsoft.com/Windows/IE/community/columns/newsgroups101.mspx

    Mastering Newsgroups in Outlook Express: Power User Tips
    http://www.microsoft.com/windows/ie/community/columns/newsgroups.mspx
     
    Frank Saunders MS-MVP IE,OE/WM, Mar 4, 2008
    #16
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