internet explorer not loading/not responding

Discussion in 'Internet Explorer' started by amit, Oct 4, 2008.

  1. amit

    amit Guest

    i'm using internet explorer 7 and today i was suddenly unable to start it. i
    click the icon and the browser opens up but web pages don't load, i only see
    a blank screen with the toolbars. non of the buttons work either, for example
    i can press "tools" but when i try clicking "internet options" it won't open
    the internet options window. i can't open my favorites or my feeds and when i
    type an address and press enter it doesn't load. i tried uninstalling IE7 and
    use IE6 instead and IE6 works, although not completely... when i right click
    a link and press "open in new window" it won't open, and there was a little
    problem with downloading files but it doesn't really matter... i also tried
    downloading IE8 beta 2 but it ended up having the exact same problem as
    IE7... i don't know if this has anything to do with it but i'm using a
    wireless internet and i wanted to upgrade my router's firmware so i went to
    my mom's laptop which i connected to the router with an ethernet cable and
    installed the firmware. my mom's internet was working fine but when i went
    back to my computer, there was that problem with IE7...
    please help, thankfully i had google chrome installed a few days ago so i'm
    able to use the internet and write this message, but i want my IE back...
     
    amit, Oct 4, 2008
    #1
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  2. I know of three causes for the vast majority of such problems:
    1. You might have incompatible add-ons:
    Go to Start | All Programs | Accessories | System Tools
    and click Internet Explorer (No Add-ons).

    2. Tools | Internet Options | Advanced
    Scroll to the bottom and click Reset Internet Explorer Settings. Read this
    article first:
    How to use Reset Internet Explorer Settings (RIES):
    http://support.microsoft.com/kb/923737
    Note that the Reset IE Settings button will delete AutoComplete data (such
    as passwords.) Do you have those backed up?

    3. Malware already installed on the computer: Help with malware
    All MS-MVP Sites.
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/darnit.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm

    Unexplained computer behavior may be caused by deceptive software.
    http://support.microsoft.com/kb/827315

    So How Did I Get Infected Anyway?
    For quite a few people it's by installing programs like Messenger Plus,
    whose ads for
    malware don't identify the malware as such and try to convince you that you
    owe it to the author. See also:
    http://www.wilderssecurity.com/showthread.php?t=27971
    Don't ever do a "default" install of anything. Always choose Custom and see
    what else is being carried along. Don't install any extras you're not sure
    of.

    You might also try the steps here:
    "Internet Explorer stops responding, stops working, or restarts"
    http://support.microsoft.com/gp/pc_ie_intro
     
    Frank Saunders MS-MVP IE,OE/WM, Oct 4, 2008
    #2
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  3. amit

    nass Guest

    Run a thorough scan by doing the following steps:
    1... First, try to clean up your caches, Internet files and delete cookies
    by doing this:
    Click Start >> Control Panel >> Double click Network and Internet
    Connections >> Double click Internet Options.
    On the IE properties windows you will see these Tabs:
    General | Security | Privacy | Content | Connections | Programs |
    Advanced
    Under General Tab clear your History, Internet Files and Cookies.
    Then click on Advanced tab and scroll down to under the Browsing Option:
    [&] Browsing
    [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
    Then click on Programs Tab and click Manage Add-Ons and Disable all non
    Verified Add-Ons (You should Renable them later one-by-one and see the
    culprit and update it or remove it.
    How to manage Add-Ons:
    http://support.microsoft.com/kb/883256
    Scan for malware from here:
    SuperAntispyware - Free
    http://www.superantispyware.com/superantispywarefreevspro.html
    http://www.malwarebytes.org/rr-update/rr-free-setup.exe
    http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

    Run a scan from here on-line:
    http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
    http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
    Download Avast Cleaner (offline scanner) from here:
    http://www.avast.com/eng/avast-virus-cleaner.html
    Comodo BOClean : Anti-Malware Version 4.27
    http://www.comodo.com/boclean/boclean.html

    Run disk clean up then these commands:
    ipconfig /flushdns click [OK]
    ipconfig /renew click [OK]
    netsh winsock reset click [OK]
    Reboot your machine, are you able to open IE?
    HTH,
    nass
     
    nass, Oct 4, 2008
    #3
  4. amit

    amit Guest

    i already tried 1 and 2 before, so i'll just try 3 using spysweeper from
    webroot, i'll tell u how it goes...
     
    amit, Oct 4, 2008
    #4
  5. amit

    amit Guest

    amit, Oct 4, 2008
    #5
  6. amit

    amit Guest

    ok, none of the things worked so i used a restore point to the day before
    everything happened. now IE7 works but for some reason my toolbars (like
    where i can find tools, favorites, add favorites..." are gone, how do i get
    them back?
     
    amit, Oct 5, 2008
    #6
  7. amit

    amit Guest

    i also want to add that there is no toolbar for tabs, and when i right click
    on a page i don't get the options window like "open in new window" or "open
    in new tab" and all that... also, on the taskbar at the botoom of the screen,
    where i see the internet main internet tab, i can't see the name of the pages
    i open, i can only see the internet icon and an empty tab...
     
    amit, Oct 5, 2008
    #7
  8. Always state your full Windows version (e.g., WinXP SP3; Vista SP1) when
    posting to this newsgroup, please.
     
    PA Bear [MS MVP], Oct 5, 2008
    #8
  9. amit

    amit Guest

    windows XP SP3...
     
    amit, Oct 5, 2008
    #9
  10. To keep track of things, it helps immensely if you include all of previous
    message(s) in your replies to the newsgroup. Thank you.

    => Does this behavior persist if you start IE7 in No Add-ons mode? To start
    IE7 in No Add-ons mode:

    1. Right-click on the blue IE desktop icon and select Start without Add-ons;
    or

    2. Start > (All) Programs > Accessories > System Tools > Internet Explorer
    (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    => Does the problem persist if you Reset IE7 Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!

    What anti-virus application or security suite is installed? What
    anti-spyware applications (other than Defender)? What third-party firewall
    (if any)? Were any of these applications running in the background when you
    installed WinXP SP3 or IE7?

    Which was installed first, IE7 or WinXP SP3?
     
    PA Bear [MS MVP], Oct 5, 2008
    #10
  11. amit

    amit Guest

    no add-ons mode doesn't help. internet options CANNOT be opened, not even
    from the control panel! i have avast installed it was running when i
    installed IE7 and SP3 and it caused no problems i first installed IE7, then
    SP3 a long time ago, after the problems started i uninstalled IE7 to go back
    to IE6 then reinstalled IE7 then IE8 beta, then went back to a restore point
    to before all the problems...
     
    amit, Oct 6, 2008
    #11
  12. amit

    Dusty Guest

    I discovered a work-around for this problem. When IE won't load or gets hung
    up with just the toolbars and no page, I use CTRL/ALT/DELETE and go through
    End Task and error reporting. THen I start IE again and it loads fine. I
    have to do this every time IE has been closed for awhile.
     
    Dusty, Mar 18, 2009
    #12
  13. amit

    amit Guest

    come on this is ridiculous, first of all this is not the solution, the
    problem has changed if u haven't noticed. second of all, i've been looking
    for the answer for many months and i guess there is none. besides, i got
    myself a new computer and installed everything from scratch. i won't even
    know what the answer to the problem is cause i no longer use my old computer.
    the problem probably has something to do with resetting the router from a
    wireless computer that is not connected by cable while IE is on.
    anyway since IE7 wasn't working, i moved on to firefox, i used to hate
    firefox but at least it doesn't give me any trouble and i'm not planning to
    go back to IE7 (and probably not 8 either) cause i got used to firefox...

    i guess u can lock this thread now or something...
     
    amit, Mar 23, 2009
    #13
  14. amit

    acmz123 spot Guest

    No matter your windows system is XP, Win7, or Vista, the easiest way to speed up your PC, make it get rid of freezing up is have a PC cleaner in it; you can try the software "tuneup360". My friends and I all use it, it's seems really useful.


     
    acmz123 spot, Nov 26, 2010
    #14
  15. amit

    acmz123 spot Guest

    No matter your windows system is XP, Win7, or Vista, the easiest way to speed up your PC, make it get rid of freezing up is have a PC cleaner in it; you can try the software "tuneup360". My friends and I all use it, it's seems really useful.


     
    acmz123 spot, Nov 26, 2010
    #15
  16. amit

    acmz123 spot Guest

    No matter your windows system is XP, Win7, or Vista, the easiest way to speed up your PC, make it get rid of freezing up is have a PC cleaner in it; you can try the software "tuneup360". My friends and I all use it, it's seems really useful.


     
    acmz123 spot, Nov 26, 2010
    #16
  17. You Replied to a post that's more than 3 years old. Please don't bother
    doing that.
     
    Jeff Strickland, Nov 26, 2010
    #17
  18. HoopleHead: Notice the date of the original post you replied to? Do you
    really think the OP is coming back to it? DUH!! DeadHead EggHead.
     
    Harden Thicke, Nov 29, 2010
    #18
  19. HoopleHead: Notice the date of the original post you replied to? Do you
    really think the OP is coming back to it? DUH!! DeadHead EggHead.
     
    Harden Thicke, Nov 29, 2010
    #19
  20. HoopleHead: Notice the date of the original post you replied to? Do you
    really think the OP is coming back to it? DUH!! DeadHead EggHead.
     
    Harden Thicke, Nov 29, 2010
    #20
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