Internet Explorer Script Error with IE 7

Discussion in 'Internet Explorer' started by Bill C., Oct 1, 2007.

  1. Bill C.

    Bill C. Guest

    When I try to print from I.E. 7, I get the following error:

    Internet Explorer Script Error - An error has occurred in the script on this
    page.

    There is nothing following the "Line:", "Char:", "Error:" or other fields

    There are many other problems with I.E. also, it does not display many web
    pages properly such as www.weather.com. It shows "Done" with "Error".

    The odd thing, this only occurs when logged in from certain accounts. From
    other accounts everything is just fine.

    I am running I.E. 7.0 on Win XP w/ Service Pack 2.

    I have gone through many suggestions on this page and Microsoft KB articles
    (285212, 308260...) and none of them have solved the problm. I reloaded
    I.E. 7.0 (although I did not know how to uninstall it since it doesn't show
    up in Add/Remove programs, so I just installed it over the existing version.

    Obviously something is different with the accounts where this is not working
    and the account where there is no problem. I tried creating a new account
    and that account did have the problem.
     
    Bill C., Oct 1, 2007
    #1
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  2. Bill C.

    PA Bear Guest

    1. Does this behavior persist if you start IE7 in No Add-ons mode?

    To start IE7 in No Add-ons mode:

    Right-click on the blue IE desktop icon and select Start without Add-ons; or

    Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
    add-ons).

    More:

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the problem persist if you Reset IE7 Settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!

    3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
    all toolbars and (c) all third-party Windows Themes (including Window
    Blinds) and do NOT reinstall IE7, does this behavior persist?

    Uninstalling IE7
    http://www.ie-vista.com/kbase2.html

    How to uninstall Internet Explorer 7:
    http://support.microsoft.com/kb/927177

    IE7 (Un)Installation and Anti-Malware Applications:
    http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
     
    PA Bear, Oct 1, 2007
    #2
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  3. Bill C.

    someone Guest

    I get those messages with some websites: "Done with Error on the Page," and
    "Internet Explorer Script Error - An error has occurred in the script on
    this page," the latter always with the Internet Chess Club and the former
    with different sites. I just ignore the messages and click OK.
     
    someone, Oct 1, 2007
    #3
  4. Bill C.

    Bill C. Guest

    I will try PA Bear's suggestions tonight and let you know what happened.
    THANKS for the info.

    I forgot to mention: When I get the "Internet Explorer Script Error..."
    message, IE is hung. I can click on
    OK or Cancel and nothing happens. IE is dead. I have to use Task Manager
    to kill it. So it is not possible
    to continue.
     
    Bill C., Oct 1, 2007
    #4
  5. Bill C.

    Bill C. Guest

    OK, here are my results:
    1) Start IE7 in Non Add-Ons Mode
    I tried this and the behavior persisted

    2) Reset IE7 Settings
    I tried this and the behavior persisted

    3) Uninstall
    I uninstalled IE7, which reinstalled IE6.
    Now things worked fine, all webpages could be viewed OK and I could print
    from IE.

    I then re-installed IE7. On the account that had previously worked, it
    went to the
    http://runonce.msn.com\runonce2.aspx page and I successfully set this up and
    things worked fine as in the past.

    However, when logged into the account that had the problems in the past, I
    noticed
    that the runonce2.aspx page did not run properly. It did not go to that
    page that allowed the IE selections, but instead just gave an error message.
    So its like the initial IE7 setup did not occur. I did get a message asking
    if I wanted to set up the phishing filter or not, which I left off. But I
    still think the inability to run the runonce2.aspx script left IE in an
    incomplete setup state.

    So the bottom line is I am still in the same state. IE7 works fine when
    logged into the first account, but still has the same problems when logged
    into the 2nd account.

    Thanks for all your help, I am awaiting further advice.

    Bill
     
    Bill C., Oct 2, 2007
    #5
  6. Bill C.

    PA Bear Guest

    The fact that the problems didn't persist in IE6 suggests that you may have
    yet another horked (dirty; bad; flawed) install of IE7. (My instructions
    didn't include reinstalling IE7 yet.) I suggest that you...

    1. Uninstall IE7 (which automatically returns you to IE6) per
    http://www.ie-vista.com/kbase2.html

    2a. Uninstall all toolbars and third-party Windows Themes (including Window
    Blinds).

    2b. Disable all Norton Add-ons, if applicable.

    3. Reinstall IE7 EXACTLY per
    http://www.ie-vista.com/known_issues.html#pre-install, and using
    http://www.microsoft.com/windows/downloads/default.mspx as the installation
    source, not Automatic/Windows Update.

    Also see:

    IEBlog : IE7 (Un)Installation and Anti-Malware Applications
    http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
     
    PA Bear, Oct 2, 2007
    #6
  7. Bill C.

    Bill C. Guest

    OK, I will try this.

    Does the 'flawed' install if IE7 theory still hold considering everything
    works fine under 1 account but is screwed up on the other accounts? I would
    think if IE was screwed up that the behavior would be bad on all accounts.

    p.s. How do I uninstall all toolbars?

    Thanks again,

    Bill
     
    Bill C., Oct 2, 2007
    #7
  8. Bill C.

    PA Bear Guest

    A1. Possibly; otherwise, I'd suspect one or more add-ons.

    A2. via Add/Remove Programs (we're talking about third-party toolsbars here;
    e.g., Google, Yahoo, MSN/Windows Live, Roboform, etc.)
     
    PA Bear, Oct 2, 2007
    #8
  9. Bill C.

    Bill C. Guest

    OK, I uninstalled again per the instructions.
    I uninstalled Zonealarm, turned off auto updated, uninstalled Google
    toolbar, etc.

    Then I reinstalled IE 7.

    Still having the same problems. The only difference is on the affected
    accounts, I do not get stuck in the runonce2.aspx page. But I still am
    unable to view the same web sites, such as www.weather.com, and still get the
    IE Script Error when I try to print (or do a lot of other things). Basically
    no change.

    Thanks for the continued help,

    Bill
     
    Bill C., Oct 3, 2007
    #9
  10. Bill C.

    PA Bear Guest

    Recap: These issues are only encountered in one particular User Profile.
    The issues do not occur in IE6 after IE7 is uninstalled.

    What anti-virus or "internet security" suite is installed? What
    anti-spyware applications? Were all components of these applications
    disabled before uninstalling IE7 and reinstalling it?

    Have you tested starting IE7 in No Add-ons mode since this most recent
    install?

    Have you tried RIES again (http://support.microsoft.com/kb/923737)?

    Does this behavior persist in a newly created User Profile?
    ===================================
    Related references:

    No-charge phone support for IE7 installation issues (home users only) is
    available until 01 Nov-07. Call 866-234-6020 (North America)

    How to copy data from a corrupted user profile to a new profile:
    http://support.microsoft.com/?kbid=811151
     
    PA Bear, Oct 3, 2007
    #10
  11. Bill C.

    Bill C. Guest

    My responses in CAPS:

    THAT IS CORRECT. ACTUALLY ONLY ONE PROFILE WORKS CORRECTLY. THE OTHER 2
    BOTH HAVE THE PROBLEM. I CREATED A NEW USER ACCOUNT AND THAT HAD THE PROBLEM
    AS WELL.
    ZONE ALARM. COMPLETELY UNINSTALLED AND NOT REINSTALLED.
    MCAFEE ANTIVIRUS. DISABLED ALL VIRUS CHECKING.
    SPYBOT SEARCH & DESTROY. COMPLETELY UNINSTALLED.
    YES, THE PROBLEM STILL OCCURS.
    WHAT I NOTICE IS THAT I AM ALWAYS STUCK ON THE RUNONE PAGE:
    RUNONCE.MSN.COM/RUNONCE2.ASPX.

    DO YOU THINK THIS IS RELATED? WHY WOULD IE BE STUCK RUNNING THE RUNONCE
    PAGE ON THE ACCOUNTS
    THAT DONT WORK. ON THE ACCOUNT THAT WORKS THE RUNONCE PAGE RUNS
    SUCCESSFULLY. THERE IS SOMETHING ABOUT THE BAD ACCOUNTS THAT LEAD TO SOME
    WEB PAGES (INCLUDING THE RUNONCE PAGE) NOT RUNNING PROPERLY. APPARENTLY
    THIS IS RELATED TO THE PROBLEMS OF BEING UNABLE TO PRINT.
     
    Bill C., Oct 4, 2007
    #11
  12. Bill C.

    Bill C. Guest

    Update: I tried downloading a completely new version of IE 7 from the
    microsoft site today. This time I tried downloading it while logged into the
    problem account, instead of downloading from my main account. At some point
    in the download process it asks you validate your version of WIndows to be
    geniune.

    t told me that I wasn't running a Geniune version of Windows XP. WHY would
    this be?

    So then I went back to my main account and tried the same thing and it
    validated successfully.

    Why would windows vaidate when I am logged in with one account but not the
    others? Yes, the accounts that don't validate are the problem accounts where
    IE 7 has issues.
     
    Bill C., Oct 4, 2007
    #12
  13. Bill C.

    Hub V. Guest

    Hello,

    I'm "glad" I found somenone with the same problems as occurred to me.
    I've an installation with XP SP2 and to me exactly the same errors have
    occurred. I'm trying to solve the things and already too have de-installed
    IE7 many times.

    I've only one account on my computer.

    I've installed the latest Suite of Mcaffee and I think that an update of
    McAffee has caused the problems. McAffee Suite shows empty screens. I can't
    de-install McAffee, if I try nothing happens. I contacted the McAffee
    helpdesk and, after a week, I'm still waiting for an answer.
     
    Hub V., Oct 4, 2007
    #13
  14. Bill C.

    Bill C. Guest

    Hub,
    So, you have the same issues with IE7? Can't view many websites correctly
    such as www.weather.com?

    Do you know if the WIndows 'genuine' validation succeeds on your box? As I
    said in my other post, when I tried to download or install IE7 from the 'bad'
    account, it failed on the Windows genuine validation. Did yours also fail at
    that point?

    The way I got IE7 installed was to download it and install it from my 'good'
    account were it passes the Windows genuine validation. Why Microsoft thinks
    I have a valid version of Windows when I'm logged on as one user, but thinks
    I have a fake version when logged onto the same box as another user is beyond
    me...
     
    Bill C., Oct 4, 2007
    #14
  15. Bill C.

    PA Bear Guest

    Try again, using a fresh download: A LOT has changed in the last 24 hours
    (e.g., no more WGA check)! See
    http://blogs.msdn.com/ie/archive/2007/10/04/internet-explorer-7-update.aspx
    and http://support.microsoft.com/kb/940767

    And I *would* install it for all users while logged-in as Administrator,
    Bill.
    I haven't the faintest idea. If problems persist, you might want to
    consider replacing that Profile.

    NB: Free phone support for IE7 (Consumers only) is available based on your
    locale, but only through 01 Nov-07. Customers must be running Windows XP or
    Windows Vista in a non domain environment.

    North America Support number: 866-234-6020

    Hours of operation:
    Monday-Friday 5 am - 9 pm Pacific Time (UTC -7 currently)
    Saturday-Sunday 6 am - 3 pm Pacific Time
     
    PA Bear, Oct 5, 2007
    #15
  16. Bill C.

    Bill C. Guest

    OK, I did a fresh download. Tried installing it on the 'bad' account. SUre
    enough, the check for WGA was gone, but the install still failed.

    So now I went back to the good account, of course it did install correctly
    and it works fine on that account. Logged back in to the 'bad' account and
    nothing has changed. Same problems printing and viewing certain websites.

    I cannot just replace this account because any new accounts I create have
    the same problems. I wish I could make a copy of the 'good' account but I
    don't know how to do that.

    Bill
     
    Bill C., Oct 5, 2007
    #16
  17. Bill C.

    Hub V. Guest

    Bill,

    I'm not able to download IE7 from my computer. On the download screens
    nothing happens. I've to use my laptop to download and transfer the IE7 pack
    to my computer and then install it. Installation, then, goes without
    problems. After installation and restart off my computer the browser starts
    with a blank screen of http://runonce.msn.com\runonce2.aspx.

    The same behavior happens on the download screens from McAfee. I'm not be
    able to download anything.
    There is other software on my computer, f.i. my router software, which shows
    blank screens in IE7.
     
    Hub V., Oct 5, 2007
    #17
  18. Bill C.

    PA Bear Guest

    Hub, please being your own, new thread about /your/ problems. Thank you.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.org/
    <snip>
     
    PA Bear, Oct 5, 2007
    #18
  19. Bill C.

    PA Bear Guest

    ...I wish I could make a copy of the 'good' account but I
    I gave you a link about this in an earlier reply to this thread, Bill, along
    with another helpful reference:

    <paste>
    Related references:

    No-charge phone support for IE7 installation issues (home users only) is
    available until 01 Nov-07. Call 866-234-6020 (North America)

    How to copy data from a corrupted user profile to a new profile:
    http://support.microsoft.com/?kbid=811151
    </paste>

    You could use FAST to do it, too: http://aumha.org/win5/a/fast.htm

    But if any newly created User Profile suffers from the same problem, I
    wouldn't bother.

    As the problems don't persist if you uninstall IE7 and return to IE6, I
    suggest uninstalling it (again) and then calling the toll-free number above
    for assistance. Please reference this thread in IE General newsgroup when
    you do so. I wouldn't be surprised if there's some hijackware at work here,
    myself.
     
    PA Bear, Oct 5, 2007
    #19
  20. Bill C.

    Bill C. Guest

    PA Bear,

    Maybe I am confused as to what the new profile is supposed to accomplish. I
    did create a new account but it has the saame problems as the 'bad account'.
    If that had fixed the problem, then yes, I would have used the info you
    provided, copied all useful profile info from the 'bad' profile into the new
    profile and then deleted the bad profile.

    But since the new profile has the same problem as the 'bad' profile, I don't
    understand what this will do for me. All I will end up doing is copying all
    my profile info into another 'bad' profile.

    Bill
     
    Bill C., Oct 5, 2007
    #20
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