Internet Explorer Script Error with IE 7

Discussion in 'Internet Explorer' started by Bill C., Oct 1, 2007.

  1. Bill C.

    PA Bear Guest

    I agree with you: a new User Profile/Account isn't the fix. See the rest of
    my last reply.
    PA Bear, Oct 6, 2007
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  2. Bill C.

    vinmike Guest

    I have been reading this thread diligently since 10/4. I have axatly the
    same problem, I spent 2 hours on the phone with IE support, not solved. And
    followed all the other direction of Pa Bear. Have you gotten a solution Bill?
    vinmike, Oct 7, 2007
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  3. Bill C.

    Bill C. Guest


    I have not yet solved this issue. As PA Bear said, since any new accounts
    I create have the same problem, I can't just create new one and delete the
    problem account.

    I intend to call Microsoft and pursue this, but I think that will take at
    least a couple hours and I dont know when I will have time for that.
    Hopefully later this week.

    Its clear there is something different betwen my one good account and my
    several bad accounts, as far as IE goes and as far as validating Windowas as
    'genuine' goes. I DID pursue that with Microsoft, I submitted a quesiton on
    the Windows Genuine site last Friday asking why my box could be validated as
    genuine when logged into one account, but would fail when logged into any
    other account. I am awaiting their response.

    However, since I submitted that question, I no longer think this has
    anything to do with the IE7 problems. PA Bear informed me that the new IE7
    install no longer did the Windows Genuine check during installation. I
    tried the new IE7 install when logged into the problem account and it showed
    no difference.

    One fact that I dont think I posted before: This JUST started happening.
    All accounts were just fine, we could view all web pages correctly and print
    from IE up until a few weeks ago. Then my wife noticed she could not view
    various web pages properly and could not print from IE. Obviously I have no
    clue what happened to spur on the problems.

    Will keep trying; thanks to all for your continued brainpower on this...

    Bill C., Oct 8, 2007
  4. Bill C.

    PA Bear Guest

    You should at least rule out a hijackware or other infection as the cause of
    the problem, Bill.

    Run a /thorough/ check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware

    When all else fails, HijackThis v2.0.2
    ( is the preferred tool to use.
    It will help you to both identify and remove any hijackware/spyware with
    assistance from an expert. **Post your log to,,,, or other appropriate forums for expert
    analysis, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    PA Bear, Oct 8, 2007
  5. Bill C.

    gwhite Guest

    gwhite, Oct 9, 2007
  6. Bill C.

    gwhite Guest

    WOW!!! I have been searching high and low for anything close to all the
    issues I have been having. These are the same exact symptoms I am
    experiencing and I have tried everything. This also just started to happen
    recently and I too have one good profile out of 3, in fact while logged into
    one of the corrupt user accounts I could not even respond to this post.
    Newest issue-when logging off between accounts, I can no longer type a
    password in any of the users in the welcome screen. Have to reboot for it to
    be functional. This is getting worse by the minute! I am hoping this will be
    resolved and will be keeping a close eye on this post.
    gwhite, Oct 9, 2007
  7. Bill C.

    vinmike Guest


    I called the IE7 support line that PA BEAR suggested. Although it was
    tedious, 3 hours one day , and 2 hours the next, I was successful in getting
    IE& up and working properly on all 3 user accounts, with no IE Script errors.

    After dealing with the Firstline people, who were helpful, but as frustrated
    as I was, they set it up for a higher level tech to CALL ME!!! Ben did call
    at the appointed time, took control of my computer, ran a number of
    utilities, (some had been run before) and in all this he was able to repair

    Something in the preceding week, or at my upgrade to NIS2008, or in a number
    of monthly clean up processes I do on this computer, caused corruption of the
    registry permissions.

    I wish I could tell you all that they did, but it was far too much
    frustration over the past 5 days for me too keep good records of all, and I
    do not want to mislead by giving you just some.

    Please take the time to call the IE7 support folks and allow them to run
    through their procedures. Everything you were experienceing fit my
    experiences to a tee, the only differences were the particular programs
    affected. I believe we both had exactly the same problem.. Best of luck, and
    thank you for sharing your troubleshooting, and Pa Bear's.
    vinmike, Oct 9, 2007
  8. Bill C.

    PA Bear Guest

    If you have any further comments/questions, please begin a new thread to
    avoid further confusion. THX
    PA Bear, Oct 9, 2007
  9. Bill C.

    vinmike Guest

    Please look at my reply to Bill C.

    Call IE& support and walk through it with them.

    I was not looking forward to doing it that way, but you have felt my
    frustration. I was desperate.

    They pleasantly surprised me with the willingness and ability to work
    through the junk and get my problem fixed. Give them a try. It worked for

    Best of luck, Vince
    vinmike, Oct 9, 2007
  10. Bill C.

    PA Bear Guest

    Thanks for your feeback, Vince.
    PA Bear, Oct 10, 2007
  11. Bill C.

    Bill C. Guest

    Thanks for the feedback. I WILL so the same thing that PA Bear suggested
    but have unable to do it so far. I am out of town this week so perhaps next

    I have 2 questions for you as I plan out my call to Microsoft:
    1) How long did it take to solve the problem over the phone? I figured it
    would take a few hours which is one reason I didnt so it last week, I never
    had more than 2 hours free.

    2) WEre you also having problems printing from Outlook? THis was a new
    wrinkle to the problem, my wife just informed me that in addition to all the
    problems with IE7, she couldn't print emails from Outlook Express. Now that
    indicates a larger problem than just IE.

    I also did bump up an online support incident to Microsoft. THey sent me an
    auto email on 10/4 that said they would get in contact with me within 1
    business day but they never did.

    Bill C., Oct 14, 2007
  12. Bill C.

    Hub V. Guest


    From the very first day the problem occurred to me, i couldn't print from
    Microsoft Office Oulook, so I think we're talking of one and the same problem.
    I'm from the Netherlands and I've posted my problem in a Dutch Microsoft
    Community. I got a phone number in the Netherlands and I have to pay appr.
    $100 for they even consider to look at my problem.

    So I hope someone here can give me a solution.
    Hub V., Oct 15, 2007

  13. IE version?
    Windows Version?
    Office version?
    Printer model?
    Can you print from IE?
    Frank Saunders, MS-MVP IE, Oct 16, 2007
  14. Bill C.

    Bill C. Guest

    Hi Frank:

    IE version 7 (problems go away if I return to IE6)
    Office 2003
    WIndows XP Service Pack 2
    I cannot print from IE when logged in to the problem accounts. I can print
    from IE or Office when I am logged into my one 'good' account.
    Printer is an HP Laserjet, I think its 8200.

    See this thread for all the details, I have uninstalled and reinstalled IE7
    many times, I have gone off on a tangent of wondering why the Windows Genuine
    validation fails on my 'problem accounts'. A very similar problem was
    solved by another person by calling into the Microsoft site and having them
    take over his machine and tweak some corrupted registry values. I intend to
    pursue that avenue with Microsoft also as soon as I get back into town.

    Bill C., Oct 16, 2007

  15. First I would check with HP for newer drivers.
    Frank Saunders MS-MVP IE,OE/WM, Oct 16, 2007
  16. Bill C.

    Bill C. Guest

    As indicated earlier in this thread, this problem only occurs if you are
    logged into 2 of the accounts on the machine. Many web pages are unable to
    be displayed properly in IE7 and no printing will work, it always results in
    the IE Script error. As I added this week, the printing problems also occur
    if printing from Outlook.
    EVERYTHING is fine if you log into the one good account.

    The printing problems really have nothing to do with any particular printer,
    IE or Outlook can't print to any printer. I do have multiple printers on my
    home network and it can't print to any of them. It does not appear to be a
    printer problem.

    Bill C., Oct 16, 2007
  17. Bill C.

    PA Bear Guest

    Frank wasn't replying to your post, Bill.
    PA Bear, Oct 16, 2007
  18. Bill C.

    Hub V. Guest


    Yesterday, I found the following thread on the internet:

    It shows that our problem is known since the beginning of 2007 and
    appaerently well known by Microsoft. (?????) There are a few suggestions made
    that we're very helpfull for some people. (Look at the end of the thread) I
    don't have the time to try it before the weekend, maybe you have, and have
    the "guts" to try it out. (I will in the weekend).
    Hub V., Oct 17, 2007
  19. Bill C.

    Bill C. Guest


    I went to this site and saw numerous people having the EXACT same problems
    as me. IE script errors with IE7. Unable to view many web pages. UNable to
    print from IE or Outlook. Some accounts have no problems, some have all
    these problems. Everything is OK if you uninstall IE7 and go back to IE6.

    ANyway, I rode the link to the Adobe site which was a tech note for people
    unable to install the Adobe Flash player. They said the install "may fail to
    install if there are incorrect permissions in the registry or if there are
    missing ACLs for the Administrators grup or for the built-in System account".
    SO they pointed to a Microsoft tool called "SubInACL". It seems to have
    fixed some permissions throughout the registry. It went entirely through
    several hives in the registry, actually 2 times. Took about an hour to run.

    As far as I can tell all my problems are solved. IE7 works fine. I did not
    uninstall IE7 before running the SubInACL tool. I can print from Outlook.

    I'm guessing that for the others who had this problem fixed by Microsoft,
    that this is the tool they ran to fix it.

    Anyway, thanks to everyone who responsed to my posts and contributed ideas
    towards a solution.
    Bill C., Oct 20, 2007
  20. Bill C.

    PA Bear Guest

    And do/did you have a Norton application installed, too?
    PA Bear, Oct 20, 2007
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