internet explorer ("windows explorer is not responding")

Discussion in 'Windows Vista General Discussion' started by Mr TJA, Oct 30, 2008.

  1. Mr TJA

    Mr TJA Guest

    Since the install of Vista SP1, my internet explorer does not function
    properly.
    While browsing, suddently the hourglass will come on and after 45 seconds a
    dialog box appears that says Windows Explorer is not Responding.
    Click Cancel, or Close the Program, or Restart the program.

    When I click Restart the program it hangs for a bit, the taskbar goes away
    for 10 seconds then reappears, then all is well for another brief period
    until it repeats.

    Sometimes when this happens when I dont even have an internet exp window
    open yet , and hover over the start button , the hourglass appears, BUT I CAN
    STILL RIGHT CLICK ON THE DESKTOP EXPLORER ICON AND OPEN UP the browser

    2 spyware runs by PcDoctor and Norton have yielded no problems.
    This is a laptop with factory installed vista and all the upgrades incl sp1

    I downloaded 346270_intl_i386_zip.exe and ran that its a hotfix from
    microsoft, but now i cant tell you the article number where I found it
    because this website has rudimentary search engines
     
    Mr TJA, Oct 30, 2008
    #1
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  2. Mr TJA

    Mr TJA Guest

    :
    My error message details in the event viewer
    System

    - Provider

    [ Name] Microsoft-Windows-Winlogon
    [ Guid] {DBE9B383-7CF3-4331-91CC-A3CB16A3B538}
    [ EventSourceName] Winlogon

    - EventID 1002

    [ Qualifiers] 16384

    Version 0

    Level 4

    Task 0

    Opcode 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2008-10-30T03:29:21.000Z

    EventRecordID 20874

    Correlation

    - Execution

    [ ProcessID] 0
    [ ThreadID] 0

    Channel Application

    Computer Tim-Laptop

    Security


    - EventData

    explorer.exe

    Log Name: Application
    Source: Microsoft-Windows-Winlogon
    Date: 10/29/2008 11:29:21 PM
    Event ID: 1002
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: Laptop
    Description:
    The shell stopped unexpectedly and explorer.exe was restarted.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Winlogon"
    Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Winlogon" />
    <EventID Qualifiers="16384">1002</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2008-10-30T03:29:21.000Z" />
    <EventRecordID>20874</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Laptop</Computer>
    <Security />
    </System>
    <EventData>
    <Data>explorer.exe</Data>
    </EventData>
    </Event>
    Event ID 1002 — Windows Logon Availability
    Updated: November 30, 2007


    Windows logon availability determines whether the Windows logon process is
    able to be completed successfully. The logon process is the interface between
    the account for a user, process, or service and the computer that establishes
    authenticated credentials for the account and allocates the appropriate
    system and network resources. Windows logon manages the use of the secure
    attention key (CTRL-ALT-DELETE) to initiate the login screen, load the user
    profile on logon, and lock the computer.

    Event Details
     
    Mr TJA, Oct 30, 2008
    #2
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  3. Some Windows Vista functions may not work, or Windows Vista may stop
    responding: http://support.microsoft.com/kb/929833

    --
    Please use the Communities guidelines when posting.
    http://www.microsoft.com/wn3/locales/help/help_en-us.htm
    Use the "Ratings" feature. It helps the new users.
    Mark L. Ferguson MS-MVP
    https://mvp.support.microsoft.com/profile/Mark.Ferguson

     
    Mark L. Ferguson, Oct 30, 2008
    #3
  4. Mr TJA

    Mr TJA Guest

    Per the Mark Ferguson reply I followed the instructions per article 929833
    which after you run the scan asks you to run a find string of the log file in
    the form of
    --------
    findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log
    ----------
    The .txt file returned as 0 bytes because there were no occurences of an
    error message of this type "cannot repair...."
    However I did copy the cbs.log file in explorer from the logs folder back to
    my documents folder, and with Word, opened the file and did searches myself
    for the word repair, but non existed with "cannot repair"

    I'm not a wizard at reading this log file if I can email it to someone or if
    someone can direct me I would appreciate it. The system continues to hang
    after I first start up the computer and I get the hourglass, then eventually
    the dialog box appears.

    Here is one notice from the cbs log file.
    2008-10-31 20:13:10, Info CSI 0000003f Ignoring
    duplicate ownership for directory [l:58{29}]"\??\C:\Windows\System32\et-EE"
    in component Microsoft-Windows-comdlg32.Resources, Version = 6.0.6001.18000,
    pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"et-EE",
    VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
    neutral, TypeName neutral, PublicKey neutral
    Thanks, Mr TJA
     
    Mr TJA, Nov 1, 2008
    #4
  5. I think the log file results have told you all it can. If you do not have
    corrupt system files, Occam's Razor lets you look to your personal profile
    files as the cause for a logon failure. I would create a new user account
    and try to reproduce the error. You can copy the old profile settings to the
    new one if you find the new one works.

    --
    Please use the Communities guidelines when posting.
    http://www.microsoft.com/wn3/locales/help/help_en-us.htm
    Use the "Ratings" feature. It helps the new users.
    Mark L. Ferguson MS-MVP
    https://mvp.support.microsoft.com/profile/Mark.Ferguson

     
    Mark L. Ferguson, Nov 2, 2008
    #5
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