Internet Stopped Working with Windows Update KB951748

Discussion in 'Windows Update' started by George E Olverson, Mar 27, 2009.

  1. I have company laptop running XP w/ SP2. In the office I must use proxy to
    access internet but from home I normally disable my proxy to reach the
    internet (since some sites are blocked) but I must use VPN to reach sites on
    company intranet. The other day I got an automatic Windows update (one update
    consisted of KB951748) and when I got home that evening I noticed I could not
    reach the internet unless I connect through my VPN and enable my proxy. I
    normally connect wireless but I also could not connect using my wired network
    connection. After checking the configuration on my nic and browser (Firefox
    and IE7) settings I decided to investigate the updates that were done a few
    days earlier. I noticed that the KB951748 update had an issue with Zone
    Alarm. I don't use Zone Alarm but reading details how this update was
    security update for DNS in XP I felt it may have affected me negatively also.
    I uninstalled the KB951748 update and rebooted my laptop. Just like that I
    now have internet again without having to use my VPN and proxy.
    George E Olverson, Mar 27, 2009
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  2. PA Bear [MS MVP], Mar 27, 2009
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  3. My company as well as most companies do not automatically apply MS updates as
    they are released. The IT department (in their infinite wisdom) usually
    evaluates them for their impact and importance before allowing them to be
    push over the network. So I don't know why it took them 8+ months. I went to
    them with my problem after I got the update. They did not have an answer to
    my problem. I post this comment not to brag but to inform others with similar
    issue to mine; and to inform MS that an update should not fix one issue then
    create another.
    George E Olverson, Mar 27, 2009
  4. Repost:
    PS: Maybe your IT Department should do the same.
    PA Bear [MS MVP], Mar 27, 2009
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