ipaq 2210 partnership died after other p'ship updated to 3.8

Discussion in 'ActiveSync' started by AlanH, Dec 30, 2005.

  1. AlanH

    AlanH Guest

    Hi Folks
    I have happily used my PPC for 18months with an XP pro PC at work & 98SE at
    home, both running on active sync 3.7 from the disc bundled with the PPC.
    Started the work pc without the cradle attached once, and ever since have had
    to switch on and then 'warm' re'start, in order to make active sync run in
    the background and detect the device hitting the cradle. Our IT guys tried to
    fix this by upgrading to 3.8, but ever since, I have not been able to sync
    with my PC at home. The connection starts, shows 'user authenticated' in the
    PPC screen and a progress bar on the PC, but after about 6 seconds the
    connection stops. 3.8. did not solve the problem at work.
    I have bought a new XP machine for home but would like to clean up this
    problem before I transfer it to the new kit. The ipaq is running on PocketPC
    version 4.20.1081 (build13100) 1996-2003.
    All suggestions gratefully received.
    AlanH, Dec 30, 2005
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  2. Can you try switching the USB port that it's plugged into? Also, if
    you have a new XP machine you're probably best trying to connect to it
    - Win98SE is no longer supported, so future support and resolution of
    problems are dodgy at best.
    Rob Borek [MS MVP], Dec 30, 2005
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  3. AlanH

    AlanH Guest

    A very happy New Year to you Rob and thank-you for taking the trouble to
    respond to my enquiry.
    On my Win98SE machine at home I have 2 physical USB sockets, mounted
    directly on the PC motherboard. It is now a fairly dated P2 machine, hence
    the replacement that I want to install Activesync upon, when I have closed
    out the outstanding problems with my current 2 partnerships, if possible. I
    have used a cradle that I know is functioning, in both of these 2 USB
    sockets, with the same result. Is this what you mean by 'port' or should I be
    looking in Windows for alternative software handling of the connections? I
    have no hubs or other USB devices connected at the moment.
    Please excuse my vagueness with the technical language. I am an electronics
    engineer but not experienced with the guts of PCs.
    I would consider simply abandoning the partnership with this machine and
    press ahead with the new XP installation if I could be confident that I would
    not take the problem with me. Obviously deleting a partnership from a PC does
    not remove it from the PPC. When I check ActiveSync/Options on the device I
    can see both partnerships and the boxes 'Use mobile schedule to sync with
    this PC' and 'Sync with this PC during manual sync' are checked for both
    partnerships. Is there a way of removing the partnership from the PPC so that
    I could move on to the new machine?

    After reading some of the similar problems described in this fantastic
    resource, I have tried deleting the partnership from the PC and then
    connecting as a guest, but I saw the same start-up behaviour as previously
    described. If I open Device Manager, the new USB connection appears in the
    list of hardware, but I cannot explore the mobile device in Windows Explorer.
    AlanH, Jan 1, 2006
  4. USB and ActiveSync are much better with WinXP than Win98SE - so you'll
    have a much better experience on a new, fresh WinXP machine.

    As for erasing partnerships, you'll be presented with a prompt when
    you connect as to how you want to deal with the multiple partnerships.
    If you want to ensure all partnerships are deleted and everything is
    fresh, delete the partnership on your other computer, connect the
    device to your main computer (ie the one that you want to have the
    primary partnership with for Inbox sync), and when asked by ActiveSync
    tell it that this is the only partnership and delete all other
    partnerships... then connect it to your other computer and tell it you
    want to connect to this computer in addition to the partnership with
    the main computer.
    Rob Borek [MS MVP], Jan 2, 2006
  5. AlanH

    AlanH Guest

    Thank-you again Rob for the reply. I am amazed at how you folks keep track of
    all these threads and issues - fantastic skill.
    I am embarrased that I didn't say before that the PC at home, that will not
    sync at all, was set up as the main partnership. I have deleted this on the
    PC not obviously the PPC does not 'know' about this.
    If I try and make a new primary partnership on my new XP machine (at home),
    is this possible without it first being acknowledged on the PPC?
    Also, if I delete the functional partnership with my work PC, is it possible
    to restore my diary and contact book from this machine, if the changes I hope
    to make go pear shaped?
    AlanH, Jan 4, 2006
  6. I use a newsgroup reader that is automatically set to "watch" any
    threads I reply in - so I can easily go back and see if there are any
    new replies in that thread :)
    Once the partnership is deleted on either end, the partnership is gone
    - a unique identifier is used, so when the partnership is deleted on
    either end the unique identifier is also deleted on that end, so when
    you go to sync it asks to set up a new partnership.

    You can always opt to just set up partnerships all over again - on
    your primary machine, when asked by ActiveSync just state that this is
    the only machine you want to partner with and delete all other
    partnerships from the device... then go to work and when the
    partnership wizard comes up tell ActiveSync to set it up as an
    additional partnership.
    Rob Borek [MS MVP], Jan 4, 2006
  7. AlanH

    AlanH Guest

    OK then - that is what I will do. I think I now have the confidence to have a
    crack at it! I will obviously let you know the outcome.
    AlanH, Jan 5, 2006
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