Is my recurring Windows Update problem related to an iTunes and IE7problem or not?

Discussion in 'Windows Update' started by ajmoor, Mar 26, 2009.

  1. ajmoor

    ajmoor Guest

    Hello,

    (This is a cross post with Tech Support Guy forum specifically
    because this group has Windows Update expertise and the larger problem
    I have asked Tech Support Guy forum about may be related to WU or may
    not.)

    Would anyone be able to tell me if the WU problem I have is related
    to some other problems I've experienced? Or is this just a case of an
    update that is pinging the Windows download site over the course of a
    few days and won't install until allowed? WindowsUpdateLog from most
    recent logoff/logon is at the bottom of this message. I tried to read
    it but I'm stumped.

    The larger question I'm trying to answer is related to some other
    symptoms -- with IE and iTUnes which are described below -- which I
    want to rule in or out as related to this WU problem. But I can't be
    sure. Contact with Apple and Microsoft tech support did not resolve
    the issue. Apple gave up. MSFT is AWOL after my most recent
    missive. Please help me diagnose the problem. My only other recourse
    is the Geek Squad at Best Buy -- and goodness knows I can't bear the
    humiliation of doing that.

    Symptoms:

    -Every time I log off my WintelXPSP3 HP Media Center PC I get a
    "turn off to install important updates" message. The system indicates
    it's installing a Windows update but does not complete the action.
    When logged on, if I click on the Windows Update wizard through my
    browser, it directs me to the MSFT Update page, but the diagnostic app
    cannot run to determine if I need an update because "The website has
    encountered a problem and cannot display the page you are trying to
    view." Sadly, I cannot do this through Firefox, because MSFT requires
    you to use IE. Looking at the WindowsUpdate.log I see it's trying to
    install Security Update for Windows XP (KB960225).

    -IE7 apparently doesn't connect to https:// sites. For instance,
    when I try to login to Windows Update to file a support request, or to
    Facebook (https://login.facebook.com/login.php?login_attempt=1) the
    browser displays "Internet Explorer cannot display the webpage."
    However, when I switch to Firefox on the same box, I get through
    fine. Ditto for any other https:// site: My bank, my company's
    secure login page, my XM radio account update page (http://
    xmro.xmradio.com/xstream/api/show_update_form.jsp)... you name it.
    However... on Firefox... I get in fine.

    -iTunes can't take my purchase requests. I'm an iPhone user and a
    longtime iTunes customer. My podcasts still update on iTunes, and I
    appear logged in when I boot up the app, but when I click to purchase,
    or when I input my password to view my account, I get an error
    message. "An unknown error occurred (-875)." Apple product support
    has no info on that particular error code. (Why do they put it in the
    code, then? I ask myself!) If I log onto my account via my wife or
    kids' computers in their iTunes, (we're on the same home network)
    everything works fine.

    Fixes attempted so far:

    -I first contacted MSFT because of the IE problem. (I had to use
    Firefox because IE couldn't open the secure email form necessary to
    submit a support request -- how ironic.) They asked me to perform a
    number of steps: Reset IE7, then uninstall firewalls, popup blockers
    etc. and reset to default the various IE options, check Time/Date,
    register a host of regsvr32 dll files, none of which changed any
    symptoms. They haven't responded since then.

    -I contacted Apple. They asked me to uninstall/reinstall iTunes and
    Quicktime, to disable firewall/antivirus, to uninstall firewall/
    antivirus (avast free edition), to create a new Windows user account;
    we did a selective boot disabling everything except essential Apple/
    MSFT software... no change. Importantly there is no reference in
    their OWN product troubleshooting database, apparently to error code
    -875 nor did I find any ref on Google.

    Plea for help:

    So there you have it. Three symptoms that only in the last week or
    so cropped up. All seem, intellectually, that they must be related.
    No secure data exchange from IE but yes Firefox works. No iTunes
    purchasing capability on my computer, but it's fine on other household
    computers using the same router. And this never-installing Windows
    update.

    Thank you for your willingness to help.


    2009-03-25 22:26:56:092 1364 c7c AU AU found 1 updates for install at
    shutdown
    2009-03-25 22:26:56:123 1948 7b0 Misc =========== Logging initialized
    (build: 7.2.6001.788, tz: -0500) ===========
    2009-03-25 22:26:56:123 1948 7b0 Misc = Process: C:\WINDOWS
    \Explorer.EXE
    2009-03-25 22:26:56:123 1948 7b0 Misc = Module: C:\WINDOWS
    \system32\wuaueng.dll
    2009-03-25 22:26:56:123 1948 7b0 Shutdwn Install at shutdown: found
    updates to install
    2009-03-25 22:27:18:436 1364 230 AU AU found 1 updates to install at
    shutdown.
    2009-03-25 22:27:18:436 1364 230 AU #############
    2009-03-25 22:27:18:436 1364 230 AU ## START ## AU: Install updates
    2009-03-25 22:27:18:436 1364 230 AU #########
    2009-03-25 22:27:18:436 1364 230 AU # Initiating install at shutdown
    2009-03-25 22:27:18:436 1364 230 AU # Approved updates = 1
    2009-03-25 22:27:19:092 1364 230 AU <<## SUBMITTED ## AU: Install
    updates / installing updates [CallId = {7272747B-635D-4274-
    B928-9699EA7982C2}]
    2009-03-25 22:27:19:092 1364 e78 Agent *************
    2009-03-25 22:27:19:092 1364 e78 Agent ** START ** Agent: Installing
    updates [CallerId = AutomaticUpdates]
    2009-03-25 22:27:19:092 1364 e78 Agent *********
    2009-03-25 22:27:19:092 1364 e78 Agent * Updates to install = 1
    2009-03-25 22:27:19:123 912 b38 Misc =========== Logging initialized
    (build: 7.2.6001.788, tz: -0500) ===========
    2009-03-25 22:27:19:123 912 b38 Misc = Process: \??\C:\WINDOWS
    \system32\winlogon.exe
    2009-03-25 22:27:19:123 912 b38 Misc = Module: C:\WINDOWS
    \system32\wuaueng.dll
    2009-03-25 22:27:19:123 912 b38 Shutdwn WARNING: AU will install 1
    updates.
    2009-03-25 22:27:19:170 1364 e78 Agent * Title = Security Update
    for Windows XP (KB960225)
    2009-03-25 22:27:19:170 1364 e78 Agent * UpdateId =
    {F1E485A6-8B18-4D1A-B1B2-08856E3A9B70}.102
    2009-03-25 22:27:19:170 1364 e78 Agent * Bundles 1 updates:
    2009-03-25 22:27:19:170 1364 e78 Agent * {2224E6AB-6987-4574-
    B3BD-084ABEC2F984}.102
    2009-03-25 22:27:23:701 1364 e78 DnldMgr Preparing update for install,
    updateId = {2224E6AB-6987-4574-B3BD-084ABEC2F984}.102.
    2009-03-25 22:27:23:717 2196 df4 Misc =========== Logging initialized
    (build: 7.2.6001.788, tz: -0500) ===========
    2009-03-25 22:27:23:717 2196 df4 Misc = Process: C:\WINDOWS
    \system32\wuauclt.exe
    2009-03-25 22:27:23:717 2196 df4 Misc = Module: C:\WINDOWS
    \system32\wuaueng.dll
    2009-03-25 22:27:23:717 2196 df4 Handler :::::::::::::
    2009-03-25 22:27:23:717 2196 df4 Handler :: START :: Handler: Windows
    Patch Install
    2009-03-25 22:27:23:717 2196 df4 Handler :::::::::
    2009-03-25 22:27:23:717 2196 df4 Handler : Updates to install = 1
    2009-03-25 22:27:23:717 2196 df4 Handler : Installing update
    {2224E6AB-6987-4574-B3BD-084ABEC2F984}.102
    2009-03-25 22:27:23:717 2196 cdc Handler Installing with parameters=-q
    -z -er, sandbox=C:\WINDOWS\SoftwareDistribution\Download
    \d194d4b245b41b1828615f889a43f7e0.
    2009-03-25 22:28:15:576 2196 cdc Handler Install completed with
    0x80070bc2.
    2009-03-25 22:28:15:576 2196 df4 Handler : Install completed: result
    type = 0x1, installer error = False, error = 0x80070bc2, disabled
    until reboot = No, reboot required = Yes
    2009-03-25 22:28:15:576 2196 df4 Handler :::::::::
    2009-03-25 22:28:15:576 2196 df4 Handler :: END :: Handler: Windows
    Patch Install
    2009-03-25 22:28:15:576 2196 df4 Handler :::::::::::::
    2009-03-25 22:28:15:639 1364 e78 DnldMgr *********** DnldMgr: New
    download job [UpdateId = {0676CD36-2AD0-449F-82F8-39BDD4B5B93A}.100]
    ***********
    2009-03-25 22:28:15:639 1364 e78 DnldMgr Regulation: {7971F918-
    A847-4430-9279-4A52D1EFE18D} - Update
    0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
    NOT download. Sequence 571 vs AcceptRate 0.
    2009-03-25 22:28:15:639 1364 e78 DnldMgr * Update is not allowed to
    download due to regulation.
    2009-03-25 22:28:15:639 1364 e78 DnldMgr Regulation: {7971F918-
    A847-4430-9279-4A52D1EFE18D} - Update
    0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
    NOT download. Sequence 571 vs AcceptRate 0.
    2009-03-25 22:28:15:639 1364 834 DnldMgr *********** DnldMgr: New
    download job [UpdateId = {0676CD36-2AD0-449F-82F8-39BDD4B5B93A}.100]
    ***********
    2009-03-25 22:28:15:639 1364 834 DnldMgr Regulation: {7971F918-
    A847-4430-9279-4A52D1EFE18D} - Update
    0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
    NOT download. Sequence 571 vs AcceptRate 0.
    2009-03-25 22:28:15:639 1364 834 DnldMgr * Update is not allowed to
    download due to regulation.
    2009-03-25 22:28:15:639 1364 834 DnldMgr Regulation: {7971F918-
    A847-4430-9279-4A52D1EFE18D} - Update
    0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
    NOT download. Sequence 571 vs AcceptRate 0.
    2009-03-25 22:28:15:639 1364 4e8 AU >>## RESUMED ## AU: Installing
    update [UpdateId = {F1E485A6-8B18-4D1A-B1B2-08856E3A9B70}, succeeded]
    2009-03-25 22:28:15:717 1364 e78 Report REPORT EVENT: {DDC9CADA-
    A7C0-466F-8C75-22F5283D6C15} 2009-03-25 22:28:15:639-0500 1 199 101
    {F1E485A6-8B18-4D1A-B1B2-08856E3A9B70} 102 0 AutomaticUpdates Success
    Content Install Installation successful and restart required for the
    following update: Security Update for Windows XP (KB960225)
    2009-03-25 22:28:15:732 1364 e78 Agent *********
    2009-03-25 22:28:15:732 1364 4e8 AU Install call completed.
    2009-03-25 22:28:15:732 1364 e78 Agent ** END ** Agent: Installing
    updates [CallerId = AutomaticUpdates]
    2009-03-25 22:28:15:732 1364 4e8 AU # WARNING: Install call
    completed, reboot required = Yes, error = 0x00000000
    2009-03-25 22:28:15:732 1364 e78 Agent *************
    2009-03-25 22:28:15:732 1364 4e8 AU #########
    2009-03-25 22:28:15:732 1364 4e8 AU ## END ## AU: Installing
    updates [CallId = {7272747B-635D-4274-B928-9699EA7982C2}]
    2009-03-25 22:28:15:732 1364 4e8 AU #############
    2009-03-25 22:28:15:732 1364 4e8 AU Install complete for all calls,
    reboot needed
    2009-03-25 22:28:15:732 1364 4e8 AU Setting AU scheduled install time
    to 2009-03-26 08:00:00
    2009-03-25 22:28:15:732 1364 4e8 AU AU setting pending client
    directive to 'Reboot Pending'
    2009-03-25 22:28:15:732 1364 4e8 AU InstallAtShutdown completed.
    2009-03-25 22:28:19:357 912 b38 Shutdwn WARNING: Installation at
    shutdown completed
    2009-03-25 22:28:20:732 1364 834 Report REPORT EVENT: {5848887C-
    ACFC-4937-A500-CE822475FB55} 2009-03-25 22:28:15:732-0500 1 193 102
    {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
    Content Install Restart Required: To complete the installation of the
    following updates, the computer must be restarted. Until this computer
    has been restarted, Windows cannot search for or download new
    updates: - Security Update for Windows XP (KB960225)
    2009-03-25 22:28:22:967 1364 d00 AU ########### AU: Uninitializing
    Automatic Updates ###########
    2009-03-25 22:28:23:342 1364 d00 Service *********
    2009-03-25 22:28:23:389 1364 d00 Service ** END ** Service: Service
    exit [Exit code = 0x240001]
    2009-03-25 22:28:23:389 1364 d00 Service *************
    2009-03-25 22:29:51:093 1380 cd4 Misc =========== Logging initialized
    (build: 7.2.6001.788, tz: -0500) ===========
    2009-03-25 22:29:51:109 1380 cd4 Misc = Process: C:\WINDOWS
    \System32\svchost.exe
    2009-03-25 22:29:51:109 1380 cd4 Misc = Module: C:\WINDOWS
    \system32\wuaueng.dll
    2009-03-25 22:29:51:093 1380 cd4 Service *************
    2009-03-25 22:29:51:109 1380 cd4 Service ** START ** Service: Service
    startup
    2009-03-25 22:29:51:109 1380 cd4 Service *********
    2009-03-25 22:29:51:156 1380 cd4 Agent * WU client version
    7.2.6001.788
    2009-03-25 22:29:51:156 1380 cd4 Agent * Base directory: C:\WINDOWS
    \SoftwareDistribution
    2009-03-25 22:29:51:156 1380 cd4 Agent * Access type: No proxy
    2009-03-25 22:29:51:156 1380 cd4 Agent * Network state: Connected
    2009-03-25 22:30:36:250 1380 cd4 Agent *********** Agent:
    Initializing Windows Update Agent ***********
    2009-03-25 22:30:36:250 1380 cd4 Agent *********** Agent:
    Initializing global settings cache ***********
    2009-03-25 22:30:36:250 1380 cd4 Agent * WSUS server: <NULL>
    2009-03-25 22:30:36:250 1380 cd4 Agent * WSUS status server: <NULL>
    2009-03-25 22:30:36:250 1380 cd4 Agent * Target group: (Unassigned
    Computers)
    2009-03-25 22:30:36:250 1380 cd4 Agent * Windows Update access
    disabled: No
    2009-03-25 22:30:37:312 1380 cd4 Agent * Found 1 persisted download
    calls to restore
    2009-03-25 22:30:37:359 1380 cd4 DnldMgr Download manager restoring 1
    downloads
    2009-03-25 22:30:37:734 1380 cd4 Agent * Successfully loaded 1
    persisted download calls.
    2009-03-25 22:30:37:781 1380 cd4 AU ########### AU: Initializing
    Automatic Updates ###########
    2009-03-25 22:30:37:781 1380 cd4 AU # Approval type: Scheduled (User
    preference)
    2009-03-25 22:30:37:781 1380 cd4 AU # Scheduled install day/time:
    Every day at 3:00
    2009-03-25 22:30:37:781 1380 cd4 AU # Auto-install minor updates:
    Yes (User preference)
    2009-03-25 22:30:37:796 1380 cd4 AU # Reconnecting download for 1
    updates
    2009-03-25 22:30:37:796 1380 cd4 AU # Reconnected 1 pending download
    calls
    2009-03-25 22:30:37:796 1380 cd4 AU Setting AU scheduled install time
    to 2009-03-26 08:00:00
    2009-03-25 22:30:38:203 1380 cd4 Report *********** Report:
    Initializing static reporting data ***********
    2009-03-25 22:30:38:203 1380 cd4 Report * OS Version =
    5.1.2600.3.0.65792
    2009-03-25 22:30:38:578 1380 cd4 Report * Computer Brand = HP
    Pavilion 061
    2009-03-25 22:30:38:578 1380 cd4 Report * Computer Model = EL409AA-
    ABA M7360N
    2009-03-25 22:30:38:593 1380 cd4 Report * Bios Revision = 3.15
    2009-03-25 22:30:38:593 1380 cd4 Report * Bios Name = Phoenix -
    AwardBIOS v6.00PG
    2009-03-25 22:30:38:593 1380 cd4 Report * Bios Release Date =
    2006-06-23T00:00:00
    2009-03-25 22:30:38:593 1380 cd4 Report * Locale ID = 1033
    2009-03-25 22:30:38:687 1380 cd4 AU AU setting pending client
    directive to 'Download Progress'
    2009-03-25 22:30:38:703 1380 cd4 AU AU finished delayed initialization
    2009-03-25 22:30:38:703 1380 cd4 AU #############
    2009-03-25 22:30:38:703 1380 e44 DnldMgr *********** DnldMgr:
    Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}]
    ***********
    2009-03-25 22:30:38:703 1380 cd4 AU ## START ## AU: Search for
    updates
    2009-03-25 22:30:38:703 1380 e44 DnldMgr Contacting regulation server
    for 1 updates.
    2009-03-25 22:30:38:703 1380 cd4 AU #########
    2009-03-25 22:30:38:703 1380 cd4 AU <<## SUBMITTED ## AU: Search for
    updates [CallId = {947169A9-DC18-4D43-A09A-0420215D5893}]
    2009-03-25 22:30:38:828 1380 e44 Misc Validating signature for C:
    \WINDOWS\SoftwareDistribution\WuRedir\7971F918-
    A847-4430-9279-4A52D1EFE18D\wuredir.cab:
    2009-03-25 22:30:39:031 1380 e44 Misc Microsoft signed: Yes
    2009-03-25 22:30:39:062 1380 e44 PT WARNING: Cached cookie has expired
    or new PID is available
    2009-03-25 22:30:39:078 1380 e44 PT + Last proxy send request
    succeeded
    2009-03-25 22:30:39:078 1380 e44 PT WARNING: GetCookie failure, error
    = 0x800700C1, soap client error = 5, soap error code = 0, HTTP status
    code = 200
    2009-03-25 22:30:39:078 1380 e44 PT WARNING: PTError: 0x800700c1
    2009-03-25 22:30:39:078 1380 e44 PT WARNING: GetCookie_WithRecovery
    failed : 0x800700c1
    2009-03-25 22:30:39:078 1380 e44 PT WARNING: RefreshCookie failed:
    0x800700c1
    2009-03-25 22:30:39:078 1380 e44 PT WARNING: RefreshPTState failed:
    0x800700c1
    2009-03-25 22:30:39:078 1380 e44 PT WARNING: PTError: 0x800700c1
    2009-03-25 22:30:41:078 1380 e44 Misc Validating signature for C:
    \WINDOWS\SoftwareDistribution\WuRedir\7971F918-
    A847-4430-9279-4A52D1EFE18D\wuredir.cab:
    2009-03-25 22:30:41:078 1380 e44 Misc Microsoft signed: Yes
    2009-03-25 22:30:41:093 1380 e44 PT WARNING: Cached cookie has expired
    or new PID is available
    2009-03-25 22:30:41:093 1380 e44 PT + Last proxy send request
    succeeded
    2009-03-25 22:30:41:093 1380 e44 PT WARNING: GetCookie failure, error
    = 0x800700C1, soap client error = 5, soap error code = 0, HTTP status
    code = 200
    2009-03-25 22:30:41:093 1380 e44 PT WARNING: PTError: 0x800700c1
    2009-03-25 22:30:41:093 1380 e44 PT WARNING: GetCookie_WithRecovery
    failed : 0x800700c1
    2009-03-25 22:30:41:093 1380 e44 PT WARNING: RefreshCookie failed:
    0x800700c1
    2009-03-25 22:30:41:093 1380 e44 PT WARNING: RefreshPTState failed:
    0x800700c1
    2009-03-25 22:30:41:093 1380 e44 PT WARNING: PTError: 0x800700c1
    2009-03-25 22:30:43:093 1380 e44 Misc Validating signature for C:
    \WINDOWS\SoftwareDistribution\WuRedir\7971F918-
    A847-4430-9279-4A52D1EFE18D\wuredir.cab:
    2009-03-25 22:30:43:828 1380 e44 Misc Microsoft signed: Yes
    2009-03-25 22:30:43:843 1380 e44 PT WARNING: Cached cookie has expired
    or new PID is available
    2009-03-25 22:30:43:843 1380 e44 PT + Last proxy send request
    succeeded
    2009-03-25 22:30:43:843 1380 e44 PT WARNING: GetCookie failure, error
    = 0x800700C1, soap client error = 5, soap error code = 0, HTTP status
    code = 200
    2009-03-25 22:30:43:843 1380 e44 PT WARNING: PTError: 0x800700c1
    2009-03-25 22:30:43:843 1380 e44 PT WARNING: GetCookie_WithRecovery
    failed : 0x800700c1
    2009-03-25 22:30:43:843 1380 e44 PT WARNING: RefreshCookie failed:
    0x800700c1
    2009-03-25 22:30:43:843 1380 e44 PT WARNING: RefreshPTState failed:
    0x800700c1
    2009-03-25 22:30:43:843 1380 e44 PT WARNING: PTError: 0x800700c1
    2009-03-25 22:30:43:843 1380 e44 DnldMgr WARNING: Server call failed,
    using default regulation.
    2009-03-25 22:30:43:843 1380 e44 DnldMgr * Regulation call complete.
    0x800700c1
    2009-03-25 22:30:43:968 1380 e44 DnldMgr *********** DnldMgr: New
    download job [UpdateId = {0676CD36-2AD0-449F-82F8-39BDD4B5B93A}.100]
    ***********
    2009-03-25 22:30:43:968 1380 e44 DnldMgr Regulation: {7971F918-
    A847-4430-9279-4A52D1EFE18D} - Update
    0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
    NOT download. Sequence 5319 vs AcceptRate 0.
    2009-03-25 22:30:43:968 1380 e44 DnldMgr * Update is not allowed to
    download due to regulation.
    2009-03-25 22:30:43:968 1380 e44 DnldMgr Regulation: {7971F918-
    A847-4430-9279-4A52D1EFE18D} - Update
    0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
    NOT download. Sequence 5319 vs AcceptRate 0.
    2009-03-25 22:30:43:984 1380 e48 AU AU checked download status and it
    changed: Downloading is paused
    2009-03-25 22:30:44:375 1380 e44 Report REPORT EVENT:
    {6CA205E1-8F92-4CBB-91FF-A507A606951A} 2009-03-25 22:30:37:796-0500 1
    202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
    Success Content Install Reboot completed.
    2009-03-25 22:30:44:375 1380 e44 Agent *************
    2009-03-25 22:30:44:375 1380 e44 Agent ** START ** Agent: Finding
    updates [CallerId = AutomaticUpdates]
    2009-03-25 22:30:44:390 1380 e44 Agent *********
    2009-03-25 22:30:44:390 1380 e44 Agent * Online = No; Ignore
    download priority = No
    2009-03-25 22:30:44:390 1380 e44 Agent * Criteria = "IsHidden=0 and
    IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
    IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
    IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
    DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1
    or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation'
    and IsAssigned=1 and RebootRequired=1"
    2009-03-25 22:30:44:390 1380 e44 Agent * ServiceID = {7971F918-
    A847-4430-9279-4A52D1EFE18D}
    2009-03-25 22:30:44:390 1380 e44 Agent * Search Scope = {Machine}
     
    ajmoor, Mar 26, 2009
    #1
    1. Advertisements


  2. How do you know that? It would be waiting for you to reboot.


    http://support.microsoft.com/?kbid=960225


    And that article gives you some details you could check.
    I don't see from your log that there is a problem with that update
    but if you are having to install it more than once it would suggest
    that there is a problem making those version changes stick.
    You would get a better handle on that by redoing it as a manual
    install. E.g. then you could check on how the module renaming
    would be done. Use the KB960225.log to see and check those
    details before the boot and after the boot. You could also check
    with the PendingFileRenameOperations registry value and perhaps
    also in the Event Viewer for those details.


    BTW...
    X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.20)
    Gecko/20081217 Firefox/2.0.0.20,gzip(gfe),gzip(gfe)
    ]

    since you are posting only in one newsgroup at a time,
    technically this is not a cross-post, only, perhaps, a multi-post.
    In case "Tech Support Guy forum" and this newsgroup are available
    on the same server *anywhere* you could put them both in the
    newsgroups: list and then claim that you were making a cross-post.
    Then any replies which were also cross-posted would refer to the
    same original post and be seen by both newsgroups.

    Looks like you should also be "cross-posting" to an IE NG too.
    However, I'm not sure if your symptoms are related.
    The most likely reason they would be related I think is if they were
    all signs of malware at work--e.g. updates being prevented and
    secure connections being prevented.


    HTH

    Robert Aldwinckle
    ---


     
    Robert Aldwinckle, Mar 27, 2009
    #2
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  3. ajmoor

    ajmoor Guest

    Thank you for the information and the recommendations. I am late to
    respond because eventually Microsoft did provide some additional
    support, recommending fixes to IE which they indicated might be
    related to the other problems I'm facing. Unfortunately, as of this
    writing, the fixes they recommended to IE, which included deleting and
    rebuilding two registry keys, completely disabled my Internet
    connectivity. I am awaiting response from them to continue to work.
    I am unable to access the Internet from my home computer. I'll update
    with more as I can.
     
    ajmoor, Mar 30, 2009
    #3

  4. Good luck

    Robert
    ---
     
    Robert Aldwinckle, Mar 31, 2009
    #4
  5. ajmoor

    ajmoor Guest

    MSFT asked me to do the following and here are the results:

    1) Recover from Winsock2 corruption. Deleted Winsock and Winsock2 from
    registry. Reinstalled TCP/IP and related client. That caused my
    computer to lose ALL Internet connectivity.

    2) Configured connection to obtain an IP address automatically.
    (Settings were already in place to do that.)

    2) Configured to manually assign an alternate IP address. I did create
    an alternative configuration for a user configured IP address. This
    only restored my local area connection. But did not restore my
    Internet connectivity.

    At this point, I used system restore to go back to a point prior to
    this fiddling around and now have Internet connectivity back, but with
    the same exact symptoms as first reported.

    Awaiting more help from anyone (and MSFT).
     
    ajmoor, Apr 2, 2009
    #5

  6. As you don't seem interested in responding to my earlier suggestions
    I have nothing more to add.


    Good luck

    Robert
    ---
     
    Robert Aldwinckle, Apr 2, 2009
    #6
  7. ajmoor

    ajmoor Guest

    The iTunes error and the https:// error were related and related to the
    Windows Update problem It turns out that a security update for WinXP
    downloaded to my computer was corrupted and not installing correctly. That
    update is KB960225. By reinstalling WinXP Service Pack 3 I was able to fix
    the first two problems, but it took a MSFT tech remoting into my computer to
    delete the corrupt security update so we could download a new version and
    install it.
     
    ajmoor, Apr 19, 2009
    #7
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