Issues with KB979909, 982168 & 982524

Discussion in 'Windows Update' started by Barry, Jun 24, 2010.

  1. Barry

    Barry Guest

    I'm having issues with the above 3 updates. I've attempted to install them
    numerous times but I keep being notified about them and when I access windows
    update they show as needing to be installed. However my history shows that
    they have been installed successfully at least 3 times each.

    KB979909 shows in Add/Remove programs but the others do not, however all
    have been logged as being successfully installed in ReportingEvents.log.

    I have tried all the steps included in KB910339 which has eventually led me
    here. Starting in Safe Mode seemed like a good plan apart from Windows
    Installer can't run in Safe Mode.

    I have run regsvr32 /s scrrun.dll which was Rusty's suggestion to a another
    post about 979909 but without success.

    Given the discrepancies about whether the updates have actually been
    successful or not any help in verifying 100% whether the updates have been
    worked would be greatly appreciated and if not any further suggestions on how
    I might go about getting them installed.

    Many thanks
    Barry, Jun 24, 2010
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  2. Barry

    Rodger Guest

    I have the same issue.
    I have even manually downloaded the updates and installed them, they still
    show up as if they where never done.
    I have tried booting up in safe mode and can not install in safe mode.
    Rodger, Jun 24, 2010
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  3. Barry

    Rodger Guest

    Rodger, Jun 24, 2010
  4. Barry

    Rodger Guest

    Rodger, Jun 24, 2010
  5. Barry

    Colin D Guest

    I also have the same problem but also with a few more updates than are listed
    here. I have tried everything and finally resorted to hiding them in
    Microsoft Update to stop them driving me demented. I have flagged the problem
    to MS Tech Support twice but never got anything back from them.

    Like Rodger I have downloaded them manually and installed them but it still
    does not solve the problem which started about 6 weeks ago and is now a daily

    If anyone out there knows a MS Tech Support person who is actually alive and
    working can they please get him/her to do something about this.
    Colin D, Jun 24, 2010
  6. If nobody who is actually experiencing the problem contacts Microsoft about it,
    there isn't anything they can do.

    Since 979909, at least, is a security update, it qualifies for free technical

    I suggest starting here:


    Zoom down to the bottom left and click on "contact a support professional by
    email, online, or phone".

    Harry Johnston [MVP], Jun 24, 2010


    So we can guess that your OS is *not* W7 or Vista?

    Who's Rusty and why did he suggest that? In any case, to find out whether
    that re-registration command is working or not I would drop the /s (Silent)
    switch. ; }

    In my experience the best way to deal with problem updates is to install
    them manually. Trying that often works and in any case it (1) gives you
    the chance to get better diagnostics for a failing install and (2) makes
    your problem independent of WU so you could then reasonably go and ask for
    help from people who know more about the product being updated.


    Robert Aldwinckle
    Robert Aldwinckle, Jun 25, 2010
  8. Barry

    Barry Guest

    Many thanks for your replies Robert and Harry.

    Robert; I am indeed still using trusty old XP. As for who Rusty is, I'm not
    entirely sure but he had offered the suggestion to another post about 979909
    as the dll quoted is apparently needed by the installer. I have run regsvr
    again without the /s and confrmed that registration was successful.

    I should have stated in my original post that I had manually downloaded all
    3 installation files and run them myself, seemingly with little impact.
    Having run one of them again tonight and checking the log file it seems to
    have worked correctly - "Final Result: Installation completed successfully."
    yet a check on Windows Update still shows it as being high priority update
    requiring installation.

    Looks like I may have to contact MS direct and see if they can offer any

    Thanks again.
    Barry, Jun 25, 2010

  9. Is that all he recommended? ; )

    That would mean nothing if a reboot was required and you avoided rebooting.

    Also, I think you should try to refine your symptom description at least in
    terms of the modules which are being changed. That is relatively easy to
    do, e.g. using the update's install log, the Application Event log (via the
    Event Viewer) and the ReportingEvents.log as well as an Explorer Find
    window and right-click Properties to check what the logs are saying.

    Ok but don't be surprised if you get some pretty heavy handed suggestions
    that way. For example, the one time I tried getting help from them my
    problem was that the WU Catalog kept telling me that I had to be an
    Administrator. My account does have admin authority; however my
    Administrator account has no password (which I suspect in retrospect is
    something I should have tried changing to work around my symptom.) Anyway
    after the usual fixes didn't help a Windows Repair was suggested. I was
    too unaware of how badly that could go wrong without the right CD to go with
    it and ended up having to reinstall Windows. Result: my case was declared
    resolved! My analogy of the experience: I went to them asking for help
    about a stuck door--actually I requested information to help me diagnose why
    it was sticking; they got me to demolish and rebuild my house; giving me as
    a consequence a door which did not stick (initially at any rate.)
    Fortunately for them I did not receive a follow-up E-mail asking me to rate
    the service! ; )

    That was quite a few years ago. Perhaps things are better now?

    Good luck

    Robert Aldwinckle, Jun 26, 2010
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