Issues with Trend CSM/SMB 3.5

I am wondering if anyone has seen Trend 3.5's Spyware/Grayware portion of
that application removing files that are causing other applications to fail?
I have a program installed on a workstation called CyberScrub that
deletes/erases files beyond recovery. After looking at the log for the
spyware/grayware that has been removed from the workstation it states that
an executable named Silent.exe was removed. The Cyberscrup application will
start but it will not erase any files. The Trend interface classifies it as
Adware ClearSearch, it's listed by Trend as a system file and removes the
file. I also noticed another application that I'd downloaded in .zip format
that is/was a Windows Key finder and it won't unzip now.

Thanks
Jeff

 

Only program I've found is that it Tags FireDaemon as Spyware.
however you can tell it to Exclude programs from the Spyware/Virus Detection
in the web Console.

Russ

--

Russell Grover
SBITS.Biz
Microsoft Certified Small Business Specialist.
MCP, MCPS, MCNPS, (MCP-SBS)
support @ SBITS.Biz
Remote Computer Support
http://www.SBITS.Biz

 

That's all well and good but it's too late after it has already
removed/destroyed the files. It makes me a bit nervous as to what it will
remove next and surprise me!!

Is the default to remove these or are they backed up somewhere for recovery?
I have not been able to find them if they are backed up.

Thanks
Jeff

 

Unfortuneatly I've yet to run across this (Thank God)

If it's on the server you can run NT Backup and restore the deleted file.
if it's on the PC..

I'd post this question to Trend and or Call them up
See what they say, (They need to be aware of this anyway)
Please post back what they say

Russ

--

Russell Grover
SBITS.Biz
Microsoft Certified Small Business Specialist.
MCP, MCPS, MCNPS, (MCP-SBS)
support @ SBITS.Biz
Remote Computer Support
http://www.SBITS.Biz

 

I just looked, and it's supposed to quarantine it.
Check your settings


--

Russell Grover
SBITS.Biz
Microsoft Certified Small Business Specialist.
MCP, MCPS, MCNPS, (MCP-SBS)
support @ SBITS.Biz
Remote Computer Support
http://www.SBITS.Biz

 

I have some other tasks to get done with Trend as well regarding the
flagging of an Exe file in my WSUS Content folder as a TROJ Generic. They
want the file that it flagged sent to them to look over. Hopefully I'll get
to that tomorrow!

Jeff

 

Ya I think they need some work to do, on fixing false positives.
IE7 is a Trojan

Yet We all know that, isn't a false positive

Russ


--

Russell Grover
SBITS.Biz
Microsoft Certified Small Business Specialist.
MCP, MCPS, MCNPS, (MCP-SBS)
support @ SBITS.Biz
Remote Computer Support
http://www.SBITS.Biz

 

It is set to quarantine but I don't see the file in that folder.