Itunes and Quicktime freeze during download

Discussion in 'Windows Vista General Discussion' started by Ladien, Sep 8, 2007.

  1. Ladien

    Ladien Guest

    I recently bought a new laptop with Vista Home Basic. I've been trying to
    download itunes for about a week, and everytime I try it freezes during the
    process and eventually times out. So far I've updated the command prompt for
    vbs, disenabled my firewalls and security, turned off pop up blocker, tried
    download quicktime separately...everything. Whats frustrating is that I
    don't get a specific error message, the installation just freezes and times
    out. Please help. Thanks
     
    Ladien, Sep 8, 2007
    #1
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  2. Ladien

    Chad Harris Guest

    Hey Ladien--

    Below are 3 tips for installing Itunes on Vista.

    Whenever you don't get a specific error message, sometimes one awaits you in
    event viewer which is a type of diary for error messages.

    Eventvwr.msc in run box>Windows logs (left pane)>application and sometimes
    system.

    The problem with event viewer while it can be helpful, is that much of the
    time when you click on the link for web information you get MSFT's goofey
    "we have no clue why this happens message" to the tune of nearly 100% of the
    time.

    Here's are 3 tricks that sometimes work when people have trouble installing
    Itunes on Vista. The last couple newest updates of Itunes have pretty much.
    solved Vista compatibility problems with Itunes.

    1) Start the download of the newest version of Itunes>then type services.msc
    in the run box or just type services in the search box above start>find
    ipodservice>select it>click the STOP hyperlink on the left of the services
    list box>this should enable Itunes to complete the install>when the Itunes
    install completes go back to the ipodservice>highlight it>double click
    it>switch it back to automatic start.

    2) Download and install the Windows Installer Cleanup Utility>open it
    up>highlight anything related to Itunes or Quick Time that shows up
    there>delete.

    Win Installer Cleanup Utility Download
    http://support.microsoft.com/kb/290301

    Make sure you have no previous files from a previous installation or a
    ****partial previous installation around by going to these 4 folders, and in
    you do, View>select all>hold down shift +delete buttons.

    C:[or your Vista Drive Letter]\Program Files\Apple Software Update
    C:[or your Vista Drive Lettter]\Program Files\Ipod
    C:\[or your Vista Drive Letter]\Program Files\Quick Time
    C:\[or your Vista Drive Letter]\Program Files\Itunes

    If you see this error in Event Viewer

    "VBScript Not Installed"

    3) Start>cmd>rt. click cmd when it pops up>run as administrator>at the cmd
    prompt if you don't see C:\Windows system 32 type cd C:\Windows\System
    32>type in regsvr32 vbscript.dll and press enter>view confirmation it's
    registered>Install Itunes.

    The documentation for this tip from Apple is here:
    http://docs.info.apple.com/article.html?artnum=304405


    Then hopefully the only thing that will freeze is below:

    Album: Hell Freezes Over
    Artist: Eagles
    Release Date: 11/8/1994

    Good luck,

    CH
     
    Chad Harris, Sep 8, 2007
    #2
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  3. Ladien

    Ladien Guest

    Hey Chad,

    Thanks for your response. I tried everything you suggested and it still
    freezes. I was wondering, when I go to the service window, show it be set to
    manual or automatic? Also, any other tricks that I should try? Thanks again.

    Ladien

     
    Ladien, Sep 8, 2007
    #3
  4. Ladien

    uvbogden Guest

    In order to install a new or different version of an application type, often
    the existing application or program has to be completely uninstalled first.
    The Windows Vista Uninstall program is less than optimum at doing this and
    frequently leaves remnant files and folders or registry entries of the
    uninstalled program on your computer. Some software companies provide an
    uninstall tool on their support website (i.e. Adobe, Norton, McAfee) which
    can help with this process, but often even these special uninstaller tools
    leave remnants of the program on your computer that can block or degrade the
    installation of the new program. You can further clean up your computer
    manually as outlined in the following tutorial:

    http://www.vistax64.com/tutorials/87249-unable-install-latest-version-program-vista.html

    I have since found and used a program called "Smarty Uninstaller" that does
    an even better job of uninstalling programs, even tough ones like McAfee and
    Norton. You scan your computer and the program identifies all the programs
    on your computer, listing those that have their own uninstaller program and
    those that are only remnants of a program. First you click for it to use the
    program's uninstaller, and then when it’s finished, Smarty UI identifies any
    program remnants and will then uninstall the remnants (from files and folders
    to registry entries). Once the program you're interested in is completely
    uninstalled, you can do a clean install of the update without problems. For
    Smarty UI see link below:

    http://www.winnertweak.com/uninstaller/



     
    uvbogden, Sep 10, 2007
    #4
  5. Ladien

    Ladien Guest

    Thanks for your reply. I actually just responded to you on another thread,
    but like I said, this is a brand new computer where itunes has never been
    previously downloaded. Regardless, I have run the microsoft cleanup utility
    and I'm still having the same issues.

    "Internet Explorer cannot download itunes setup.exe from
    appldnld.apple.com.edgesuite.net. The operation has timed out"

     
    Ladien, Sep 11, 2007
    #5
  6. Ladien

    Ren Rochelle Guest

    I have been working on this installation problem for weeks! I can't believe it but stop the ipod service during the install worked! oh thank you so much!

    I have Vista Ultimate 64-bit by the way for any other users



    Ladie wrote:

    Hey Chad,Thanks for your response.
    08-Sep-07

    Hey Chad,

    Thanks for your response. I tried everything you suggested and it still
    freezes. I was wondering, when I go to the service window, show it be set to
    manual or automatic? Also, any other tricks that I should try? Thanks again.

    Ladien

    :

    Previous Posts In This Thread:

    Itunes and Quicktime freeze during download
    I recently bought a new laptop with Vista Home Basic. I've been trying to
    download itunes for about a week, and everytime I try it freezes during the
    process and eventually times out. So far I've updated the command prompt for
    vbs, disenabled my firewalls and security, turned off pop up blocker, tried
    download quicktime separately...everything. Whats frustrating is that I
    don't get a specific error message, the installation just freezes and times
    out. Please help. Thanks

    Hey Ladien--Below are 3 tips for installing Itunes on Vista.
    Hey Ladien--

    Below are 3 tips for installing Itunes on Vista.

    Whenever you don't get a specific error message, sometimes one awaits you in
    event viewer which is a type of diary for error messages.

    Eventvwr.msc in run box>Windows logs (left pane)>application and sometimes
    system.

    The problem with event viewer while it can be helpful, is that much of the
    time when you click on the link for web information you get MSFT's goofey
    "we have no clue why this happens message" to the tune of nearly 100% of the
    time.

    Here's are 3 tricks that sometimes work when people have trouble installing
    Itunes on Vista. The last couple newest updates of Itunes have pretty much.
    solved Vista compatibility problems with Itunes.

    1) Start the download of the newest version of Itunes>then type services.msc
    in the run box or just type services in the search box above start>find
    ipodservice>select it>click the STOP hyperlink on the left of the services
    list box>this should enable Itunes to complete the install>when the Itunes
    install completes go back to the ipodservice>highlight it>double click
    it>switch it back to automatic start.

    2) Download and install the Windows Installer Cleanup Utility>open it
    up>highlight anything related to Itunes or Quick Time that shows up
    there>delete.

    Win Installer Cleanup Utility Download
    http://support.microsoft.com/kb/290301

    Make sure you have no previous files from a previous installation or a
    ****partial previous installation around by going to these 4 folders, and in
    you do, View>select all>hold down shift +delete buttons.

    C:[or your Vista Drive Letter]\Program Files\Apple Software Update
    C:[or your Vista Drive Lettter]\Program Files\Ipod
    C:\[or your Vista Drive Letter]\Program Files\Quick Time
    C:\[or your Vista Drive Letter]\Program Files\Itunes

    If you see this error in Event Viewer

    "VBScript Not Installed"

    3) Start>cmd>rt. click cmd when it pops up>run as administrator>at the cmd
    prompt if you don't see C:\Windows system 32 type cd C:\Windows\System
    32>type in regsvr32 vbscript.dll and press enter>view confirmation it's
    registered>Install Itunes.

    The documentation for this tip from Apple is here:
    http://docs.info.apple.com/article.html?artnum=304405


    Then hopefully the only thing that will freeze is below:

    Album: Hell Freezes Over
    Artist: Eagles
    Release Date: 11/8/1994

    Good luck,

    CH



    Hey Chad,Thanks for your response.
    Hey Chad,

    Thanks for your response. I tried everything you suggested and it still
    freezes. I was wondering, when I go to the service window, show it be set to
    manual or automatic? Also, any other tricks that I should try? Thanks again.

    Ladien

    :


    Submitted via EggHeadCafe - Software Developer Portal of Choice
    BizTalk: Conditional looping incorporating the Greater Than functoid.
    http://www.eggheadcafe.com/tutorial...2d-043c18df964c/biztalk-conditional-loop.aspx
     
    Ren Rochelle, Mar 26, 2010
    #6
  7. Ladien

    Michael Guest

    See this date, you putz! Another dickhead from egghead!
     
    Michael, Mar 27, 2010
    #7
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