Itunes Store will not connect

Discussion in 'Windows Vista Music, Pictures and Video' started by Nick, Oct 25, 2007.

  1. Nick

    Nick Guest

    I have just recently updated itunes and the itunes store worked fine before i
    upgraded, but when i upgraded it stoped connecting to itunes.I keep geting a
    message when i try to connect to the store saying iTunes could not connect to
    the iTunes Store. The network connection timed out. I have tried getting help
    from apple and they offered no help. my diagnostic report is as follows:

    Microsoft Windows Vista Home Edition (Build 6000)
    GATEWAY GT5404

    Current user is not an administrator.

    Network Adapter Information

    Adapter Name: {2CEC18B6-DAA8-40B0-9F83-2B564C1614CC}
    Description: Intel(R) PRO/100 VE Network Connection
    IP Address:
    Subnet Mask:
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Oct 24 17:31:35 2007

    Lease Expires: Thu Oct 25 17:31:35 2007

    DNS Servers:

    Network Connection Information

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.

    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.

    If it really matters i am running norton
    Nick, Oct 25, 2007
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  2. Nick

    NSF Guest

    I am getting an error message -3212 and cannot resolve. Have you had any
    NSF, Dec 5, 2007
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  3. Nick

    lovemykids Guest

    I am having this same issue, only my error message is -3221. Were you ever
    able to resolve this?
    lovemykids, Feb 28, 2008
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