I've got a major problem that has me stumped...! Any help will be greatly appreciated.

Discussion in 'Windows Vista Hardware' started by My Place, Dec 13, 2007.

  1. My Place

    My Place Guest


    Here's the problem. I just bought from TigerDirect a refurbished
    Gateway computer - great power, just like I wanted, until I got it in
    last night. When I got to the plugging my old monitor in, a 3 row 15
    pin VGA, it was capped off with a plastic cap and tape saying "Do Not
    Use." So, I called a friend of mine who is a MicroSoft Beta tester,
    has a call in 2 hour radio program every Saturday (for 13+ years now)
    on our local station that reaches out about 400 miles. Anyway, after
    a rather short discussion, he describes a DVI connection , and BINGO,
    that's what I have.

    Does anyone know of a work around so I can keep my monitor, like
    putting a different video card in? I really don't like the idea of
    going to a flat screen. I have one PCI slot open, really two, cause I
    can remove the modem, since I'm on cable.

    Maybe there is an adapter which will allow me to use my old monitor
    and plug into the DVI socket, like the old null modem cables and
    gender changers, or something else along these lines.

    This computer has a TV Tuner card in it which I really wanted, not to
    watch TV on, but to record a lot of programs I have on VHS as well as
    some documentaries, and put these to DVD. So, I don't want to do
    anything that will cause a conflict with this card.

    I sent Gateway support an email last night, and here it is, 11:25
    P.M., and no reply yet.

    Any help or suggestions would be greatly appreciated.

    Thanks a million.
    My Place, Dec 13, 2007
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  2. My Place

    Spirit Guest

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  3. My Place

    JW Guest

    That adapter will only work if the OP's system has a DVI-I connection and
    his graphics card driver supports using it for VGA. If the user manual does
    not say it supports a DVI to VGA adapter then it probably does not.
    It appears that who ever "refurbished" the system did not repair the VGA
    output if that was the cause of the system being returned in the first
    place. I think the system should be returned since it apparently does not
    meet it's original specifications.
    JW, Dec 13, 2007
  4. Mike Hall - MVP, Dec 13, 2007
  5. My Place

    My Place Guest

    Hi JW,
    Thanks for the above info. Your opinion please: instead of using a
    VGA/DVI adapter, would it be "ok" to remove the modem and put a VGA
    video card in that PCI slot? The only "problem" I see right now is
    there is a connection (wires) running from the top of the DVI card to
    a plug on the motherboard. I can find out what this connection is
    next Monday, as Ira is leaving tomorrow for his daughter's wedding and
    won't return until late Sunday. Unfortunately, I didn't get a user

    My Place, Dec 13, 2007
  6. My Place

    JW Guest

    The plug is for an additional power connection.
    Since you got sold a broken computer I have no idea what would work or not
    work. However I think that could just remove either the modem or the DVI
    controller card and install a plain old VGA only card.

    in message
    JW, Dec 14, 2007
  7. You must have gotten the computer for a really good price.

    I fail to see the point of buying a high grade 'broken' machine into which
    you will pay for and install an inferior part. A refurbished machine should
    be fixed properly by the vendor, after which they can save on the repair
    cost by reducing the warranty terms or similar.

    Mike Hall - MVP

    in message
    Mike Hall - MVP, Dec 14, 2007
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