KB 923980 wants to be installed ever and ever again ?

Discussion in 'Windows Update' started by Crazy-Chris, Nov 15, 2006.

  1. Crazy-Chris

    Crazy-Chris Guest

    Hi,


    I have the following problem with Win XP SP2 Home:

    I installed all November Patches (8) by visiting Microsoft Update manually.
    All were downloaded and installed. After rebooting, the yellow shield and the
    bubble appear and say that new updates are available.. it is KB923980. It
    wants to be downloaded and installed ever and ever again, although
    Systemsteuerung-Software says it is already installed.

    I tried to uninstall it - did not help.
    I tried to download and install it separately - did not help.

    I even recovered a complete system backup (using Drive Image) from last
    sunday, to get a "clean" system again. Did not help either.
     
    Crazy-Chris, Nov 15, 2006
    #1
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  2. Crazy-Chris

    Steve Bby Guest

    Me too!! My WinXP asked me to install it again every 10 minutes after I installed it.

    any help??
     
    Steve Bby, Nov 16, 2006
    #2
    1. Advertisements

  3. Crazy-Chris

    saphir333 Guest

    Same problem but with Office-Update KB 919 029

     
    saphir333, Nov 16, 2006
    #3
  4. Crazy-Chris,

    Open the KB923980.log that is located in the WINDOWS directory (folder)
    and copy&paste the last 2 *sections* into your reply, please.
    If there have been repeated attempts at installing the update, then the
    log will grow in size. PLEASE, post the last 2 sections of the log only.
    The sections are divided by ==========================================
    Also, uninstall KB923980 from Add/Remove Programs for now.
    When you're prompted to reinstall the update, uncheck the box next to it
    and then put a check in the box that says " Do not notify me of this
    update again ".
    If you downloaded it manually, good. Just save the file and we'll get it
    installed, somehow ;)

    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Nov 16, 2006
    #4
  5. Crazy-Chris

    Crazy-Chris Guest

    Okay, I just added the last two sections of the log-File at the end of this
    posting.

    Uninstalling KB923980 is hard, because of dependencies to 3 other updates:
    KB924270
    KB927977
    KB927978

    Shall I continue uninstalling either ?

    1.422:
    ================================================================================
    1.422: 2006/11/16 20:13:19.781 (local)
    1.422:
    C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\cee75f67e5ecc63372ea336f13a4d4a3\update\update.exe (version 6.2.29.0)
    1.422: Hotfix started with following command line: /si
    /ParentInfo:b4e52462d529ce4ab6f4a6318c8bce3c
    1.656: DoInstallation: CleanPFR failed: 0x2
    1.656: SetProductTypes: InfProductBuildType=BuildType.IC
    1.656: SetAltOsLoaderPath: No section uses DirId 65701; done.
    1.734: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB923980$
    1.734: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
    0xe0000102
    1.734: ref tag c:\windows\system32\sp4.cab does not exist
    1.734: ref tag c:\windows\system32\sp3.cab does not exist
    1.734: ref tag c:\windows\system32\sp2.cab does not exist
    1.734: ref tag c:\windows\system32\sp1.cab does not exist
    1.734: ref tag c:\windows\system32\driver.cab does not exist
    1.734: ref tag c:\windows\system32\fp40ext.cab does not exist
    1.734: ref tag c:\windows\system32\fp40ext1.cab does not exist
    1.734: ref tag c:\windows\system32\wms4.cab does not exist
    1.734: ref tag c:\windows\system32\wms41.cab does not exist
    1.750: ref tag c:\windows\system32\ims.cab does not exist
    1.750: ref tag c:\windows\system32\ims1.cab does not exist
    1.750: ref tag c:\windows\system32\ins.cab does not exist
    1.750: ref tag c:\windows\system32\ins1.cab does not exist
    1.750: Starting AnalyzeComponents
    1.750: AnalyzePhaseZero used 0 ticks
    1.750: No c:\windows\INF\updtblk.inf file.
    1.750: OEM file scan used 0 ticks
    1.828: AnalyzePhaseOne: used 78 ticks
    1.828: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    1.828: AnalyzeComponents: Hotpatching is disabled.
    1.828: FindFirstFile c:\windows\$hf_mig$\*.*
    2.093: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    2.093: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    2.140: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    2.172: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    2.172: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    2.187: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    2.390: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    2.390: AnalyzeForBranching used 0 ticks.
    2.390: AnalyzePhaseTwo used 0 ticks
    2.390: AnalyzePhaseThree used 0 ticks
    2.390: AnalyzePhaseFive used 0 ticks
    2.390: AnalyzePhaseSix used 0 ticks
    2.390: AnalyzeComponents used 640 ticks
    2.390: Downloading 0 files
    2.390: bPatchMode = TRUE
    2.390: Inventory complete: ReturnStatus=0, 656 ticks
    2.406: Num Ticks for invent : 672
    2.406: [dumpDownloadTask] We have all necessary files for the package to
    install. Return STATUS_READY_TO_INSTALL
    2.406: dumpDownloadTask returned 0xf201 (ready to install)
    2.640: Die Installation des KB923980 wurde nicht abgeschlossen.
    2.640: Update.exe extended error code = 0xf201
    0.922:
    ================================================================================
    0.922: 2006/11/16 20:14:03.625 (local)
    0.922:
    C:\WINDOWS\SoftwareDistribution\Download\c33e00e9705f3e521cc790e964b093c4\update\update.exe (version 6.2.29.0)
    0.922: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.922: Hotfix started with following command line: -q -z -er
    /ParentInfo:e5a085ba40631c48bead4d34f2ecfefe
    1.047: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
    error 0x2
    1.047: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
    error 0x2
    1.047: DoInstallation: CleanPFR failed: 0x2
    1.047: SetProductTypes: InfProductBuildType=BuildType.IC
    1.047: SetAltOsLoaderPath: No section uses DirId 65701; done.
    1.063: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB923980$
    1.063: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
    0xe0000102
    1.063: ref tag c:\windows\system32\sp4.cab does not exist
    1.063: ref tag c:\windows\system32\sp3.cab does not exist
    1.063: ref tag c:\windows\system32\sp2.cab does not exist
    1.063: ref tag c:\windows\system32\sp1.cab does not exist
    1.063: ref tag c:\windows\system32\driver.cab does not exist
    1.063: ref tag c:\windows\system32\fp40ext.cab does not exist
    1.063: ref tag c:\windows\system32\fp40ext1.cab does not exist
    1.079: ref tag c:\windows\system32\wms4.cab does not exist
    1.079: ref tag c:\windows\system32\wms41.cab does not exist
    1.079: ref tag c:\windows\system32\ims.cab does not exist
    1.079: ref tag c:\windows\system32\ims1.cab does not exist
    1.079: ref tag c:\windows\system32\ins.cab does not exist
    1.079: ref tag c:\windows\system32\ins1.cab does not exist
    1.079: Starting AnalyzeComponents
    1.079: AnalyzePhaseZero used 0 ticks
    1.079: No c:\windows\INF\updtblk.inf file.
    1.079: OEM file scan used 0 ticks
    1.079: AnalyzePhaseOne: used 0 ticks
    1.079: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    1.079: AnalyzeComponents: Hotpatching is disabled.
    1.079: FindFirstFile c:\windows\$hf_mig$\*.*
    1.110: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    1.110: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    1.110: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    1.110: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    1.110: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    1.110: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    1.110: KB923980 Setup hat folgenden Fehler festgestellt: Die Datei
    update.ver ist nicht richtig.
    1.110: AnalyzeForBranching used 0 ticks.
    1.110: AnalyzePhaseTwo used 0 ticks
    1.110: AnalyzePhaseThree used 0 ticks
    1.110: AnalyzePhaseFive used 0 ticks
    1.110: AnalyzePhaseSix used 0 ticks
    1.110: AnalyzeComponents used 31 ticks
    1.110: Downloading 0 files
    1.110: bPatchMode = TRUE
    1.110: Inventory complete: ReturnStatus=0, 47 ticks
    1.125: Num Ticks for invent : 62
    1.235: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
    c:\windows\inf\HFX11.tmp
    1.235: Kopierte Datei: c:\windows\inf\branches.inf
    11.407: Allocation size of drive C: is 4096 bytes, free space = 8005910528
    bytes
    11.422: Drive C: free 7635MB req: 5MB w/uninstall 0MB
    11.422: CabinetBuild complete
    11.422: Num Ticks for Cabinet build : 10297
    11.422: DynamicStrings section not defined or empty.
    11.438: FileInUse:: Detection disabled.
    12.438: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
    0xe0000102
    12.485: System Restore Point set.
    12.516: PFE2: Not avoiding Per File Exceptions.
    12.625: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\c33e00e9705f3e521cc790e964b093c4\update\update_SP2QFE.inf -> c:\windows\$hf_mig$\KB923980\update\update_SP2QFE.inf.
    12.704: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\c33e00e9705f3e521cc790e964b093c4\spuninst.exe -> c:\windows\$hf_mig$\KB923980\spuninst.exe.
    12.719: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\c33e00e9705f3e521cc790e964b093c4\spmsg.dll -> c:\windows\$hf_mig$\KB923980\spmsg.dll.
    12.750: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\c33e00e9705f3e521cc790e964b093c4\update\spcustom.dll -> c:\windows\$hf_mig$\KB923980\update\spcustom.dll.
    12.797: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\c33e00e9705f3e521cc790e964b093c4\update\KB923980.CAT -> c:\windows\$hf_mig$\KB923980\update\KB923980.CAT.
    12.860: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\c33e00e9705f3e521cc790e964b093c4\update\update.exe -> c:\windows\$hf_mig$\KB923980\update\update.exe.
    12.922: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\c33e00e9705f3e521cc790e964b093c4\update\updspapi.dll -> c:\windows\$hf_mig$\KB923980\update\updspapi.dll.
    13.016: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\c33e00e9705f3e521cc790e964b093c4\update\update.ver -> c:\windows\$hf_mig$\KB923980\update\update.ver.
    13.016: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\c33e00e9705f3e521cc790e964b093c4\update\updatebr.inf -> c:\windows\$hf_mig$\KB923980\update\updatebr.inf.
    13.032: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\c33e00e9705f3e521cc790e964b093c4\update\eula.txt -> c:\windows\$hf_mig$\KB923980\update\eula.txt.
    13.047: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\c33e00e9705f3e521cc790e964b093c4\update\branches.inf -> c:\windows\$hf_mig$\KB923980\update\branches.inf.
    13.063: DoInstallation: Installing assemblies with source root path:
    c:\windows\softwaredistribution\download\c33e00e9705f3e521cc790e964b093c4\
    13.063: Num Ticks for Copying files : 1641
    13.063: Num Ticks for Reg update and deleting 0 size files : 0
    13.094: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
    empty; nothing to do.
    13.110: RebootNecessary = 0,WizardInput = 1 , DontReboot = 1, ForceRestart = 0
     
    Crazy-Chris, Nov 16, 2006
    #5
  6. Crazy-Chris

    albyefield Guest

    KB923980 is driving me up the wall, it is shown in my history as installed 5
    times over the past few days, today auto updates kept on installing it over &
    over. I then uninstalled it, had to reboot, updated again (turned off
    automatic updates). Ran update again once again it was listed so I ticked the
    box to hide the update & was given a warning which for the time being I am
    ignoring.
    Albie

     
    albyefield, Nov 17, 2006
    #6
  7. Don't concern yourself with the message or the other updates.
    By the looks of the second part of the log it appears as though the
    update has successfully installed.
    Is it listed in Add/Remove Programs in the Control Panel ?
    Are any Novell products (ex: Word Perfect) installed ?

    Suggest you check the registry to see if it is listed correctly.
    Go to Start > Run > type in

    regedit
    Click OK

    Navigate to
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows XP\SP3\KB923980
    Click the plus sign next to KB923980 then click the plus sign next to
    Filelist.
    Click on each folder to see what files are now showing in the right
    frame. These are the files that should be listed and they should all be
    version 5.1.2600.3015

    Nwapi32.dll
    Nwprovau.dll
    Nwrdr.sys
    Nwwks.dll

    Finally, open the Services console by going to Start > Run > type in

    services.msc
    Click OK
    Click the plus sign next to Services and Applications
    Click on Services
    Look in the right frame for " Client Service for NetWare "
    Is it listed, is it Started, and what is the Startup type set to ?

    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


     
    MowGreen [MVP], Nov 17, 2006
    #7
  8. Crazy-Chris

    SquishyBits Guest

    Sorry to butt in, but I'm having the same problem with the update
    constantly being listed...

    The update is listed in Add/Remove and have tried installing from safe
    mode. I have WordPerfect Office 2000 installed, but can't find
    anything referring to NetWare in services.msc (a workaround for the
    patch that I found mentioned removing from properties for the
    connection, but can't find it there either). From what little toying I
    did, nwprovau.dll does get updated after the patch, nwapi32.dll does
    not, and I don't have nwwks.dll in system32 at all. I'm posting the
    reg export of the key you mentioned below... it seems to show only
    nwprovau.dll as getting placed in system32.

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows
    XP\SP3\KB923980\Filelist]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows
    XP\SP3\KB923980\Filelist\0]
    "FileName"="nwprovau.dll"
    "Version"="5.1.2600.3015"
    "BuildDate"="Fri Oct 13 09:35:12 2006"
    "BuildCheckSum"="24239"
    "Location"="C:\\WINDOWS\\system32"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows
    XP\SP3\KB923980\Filelist\1]
    "FileName"="nwprovau.dll"
    "Version"="5.1.2600.3015"
    "BuildDate"="Fri Oct 13 09:35:12 2006"
    "BuildCheckSum"="24239"
    "Location"="C:\\WINDOWS\\system32\\DllCache"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows
    XP\SP3\KB923980\Filelist\2]
    "FileName"="nwrdr.sys"
    "Version"="5.1.2600.3015"
    "BuildDate"="Fri Oct 13 07:39:12 2006"
    "BuildCheckSum"="37811"
    "Location"="c:\\windows\\$hf_mig$\\KB923980\\SP2QFE"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows
    XP\SP3\KB923980\Filelist\3]
    "FileName"="nwwks.dll"
    "Version"="5.1.2600.3015"
    "BuildDate"="Fri Oct 13 09:41:39 2006"
    "BuildCheckSum"="1417e"
    "Location"="c:\\windows\\$hf_mig$\\KB923980\\SP2QFE"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows
    XP\SP3\KB923980\Filelist\4]
    "FileName"="nwprovau.dll"
    "Version"="5.1.2600.3015"
    "BuildDate"="Fri Oct 13 09:41:38 2006"
    "BuildCheckSum"="2ccee"
    "Location"="c:\\windows\\$hf_mig$\\KB923980\\SP2QFE"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows
    XP\SP3\KB923980\Filelist\5]
    "FileName"="nwapi32.dll"
    "Version"="5.1.2600.3015"
    "BuildDate"="Fri Oct 13 09:41:38 2006"
    "BuildCheckSum"="1a991"
    "Location"="c:\\windows\\$hf_mig$\\KB923980\\SP2QFE"
     
    SquishyBits, Nov 17, 2006
    #8
  9. Crazy-Chris

    Steve Bby Guest

    I have info below on HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows XP\SP3\KB923980

    version 5.1.2600.3015
    Nwapi32.dll
    Nwprovau.dll
    Nwrdr.sys
    Nwwks.dll

    I don't have " Client Service for NetWare " listed on my Services.
    What I can do? Help please.


     
    Steve Bby, Nov 17, 2006
    #9
  10. Crazy-Chris

    zhanggong Guest

    i have same problem.

    I don't have " Client Service for NetWare " listed on my Services.
    What I can do? Help please.


     
    zhanggong, Nov 18, 2006
    #10
  11. Crazy-Chris

    zhanggong Guest

    I have same problem.

    I don't have " Client Service for NetWare " listed on my Services.
    What I can do? Help please.


     
    zhanggong, Nov 18, 2006
    #11
  12. Crazy-Chris

    albyefield Guest

    I'm another, registry shows as indicated by MowGreen but services.msc does
    not show "Client service for Netware"
    As previously stated this update has repeated many times and I have elected
    not to show it again.
    Albie

     
    albyefield, Nov 18, 2006
    #12
  13. Crazy-Chris

    Dave Power Guest

    I am finding the same problem. I've temporary disabled McAfee to no effect.
    I've found a file KB923980.log in the windows directory that points to a
    problem that whilst Windows says it has installed the update, it actual has
    failed in the it cannot find some file. Here is an extract from the bottom
    of the log file that might help Microsoft. Config: XP2 home with Office 2003
    installed. Neither Netware nor Wordperfect installed......

    HELP

    2.703:
    ================================================================================
    2.718: 2006/11/18 08:21:59.000 (local)
    2.718:
    C:\WINDOWS\SoftwareDistribution\Download\154fcf8f21f4137d09271267cc1c5727\update\update.exe (version 6.2.29.0)
    2.718: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    2.718: Hotfix started with following command line: -q -z -er
    /ParentInfo:14205b161c6d6e4fbe78bb3398feb03b
    2.953: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
    error 0x2
    2.953: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
    error 0x2
    2.953: DoInstallation: CleanPFR failed: 0x2
    2.968: SetProductTypes: InfProductBuildType=BuildType.IC
    2.968: SetAltOsLoaderPath: No section uses DirId 65701; done.
    3.015: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB923980$
    3.047: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
    0xe0000102
    3.234: ref tag c:\windows\system32\sp4.cab does not exist
    3.234: ref tag c:\windows\system32\sp3.cab does not exist
    3.234: ref tag c:\windows\system32\sp2.cab does not exist
    3.234: ref tag c:\windows\system32\sp1.cab does not exist
    3.234: ref tag c:\windows\system32\driver.cab does not exist
    3.234: ref tag c:\windows\system32\fp40ext.cab does not exist
    3.234: ref tag c:\windows\system32\fp40ext1.cab does not exist
    3.250: ref tag c:\windows\system32\wms4.cab does not exist
    3.250: ref tag c:\windows\system32\wms41.cab does not exist
    3.250: ref tag c:\windows\system32\ims.cab does not exist
    3.250: ref tag c:\windows\system32\ims1.cab does not exist
    3.250: ref tag c:\windows\system32\ins.cab does not exist
    3.250: ref tag c:\windows\system32\ins1.cab does not exist
    3.250: Starting AnalyzeComponents
    3.250: AnalyzePhaseZero used 0 ticks
    3.250: No c:\windows\INF\updtblk.inf file.
    3.250: OEM file scan used 0 ticks
    3.500: AnalyzePhaseOne: used 250 ticks
    3.500: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    3.500: AnalyzeComponents: Hotpatching is disabled.
    3.500: FindFirstFile c:\windows\$hf_mig$\*.*
    3.703: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    3.703: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    3.734: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    3.734: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    3.734: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    3.734: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    3.781: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    3.781: AnalyzeForBranching used 0 ticks.
    3.781: AnalyzePhaseTwo used 0 ticks
    3.781: AnalyzePhaseThree used 0 ticks
    3.781: AnalyzePhaseFive used 0 ticks
    3.781: AnalyzePhaseSix used 0 ticks
    3.781: AnalyzeComponents used 531 ticks
    3.797: Downloading 0 files
    3.797: bPatchMode = TRUE
    3.797: Inventory complete: ReturnStatus=0, 782 ticks
    3.797: Num Ticks for invent : 782
    3.797: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
    c:\windows\inf\HFX124.tmp
    3.797: Copied file: c:\windows\inf\branches.inf
    12.797: Allocation size of drive C: is 4096 bytes, free space = 31774117888
    bytes
    12.812: Drive C: free 30302MB req: 5MB w/uninstall 0MB
    12.812: CabinetBuild complete
    12.812: Num Ticks for Cabinet build : 9015
    12.812: DynamicStrings section not defined or empty.
    12.812: FileInUse:: Detection disabled.
    13.812: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
    0xe0000102
    13.859: System Restore Point set.
    13.937: Copied file: C:\WINDOWS\system32\spmsg.dll
    13.968: PFE2: Not avoiding Per File Exceptions.
    14.328: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\update_SP2QFE.inf -> c:\windows\$hf_mig$\KB923980\update\update_SP2QFE.inf.
    14.375: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\spuninst.exe -> c:\windows\$hf_mig$\KB923980\spuninst.exe.
    14.390: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\spmsg.dll -> c:\windows\$hf_mig$\KB923980\spmsg.dll.
    14.484: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\spcustom.dll -> c:\windows\$hf_mig$\KB923980\update\spcustom.dll.
    14.484: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\KB923980.CAT -> c:\windows\$hf_mig$\KB923980\update\KB923980.CAT.
    14.547: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\update.exe -> c:\windows\$hf_mig$\KB923980\update\update.exe.
    14.734: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\updspapi.dll -> c:\windows\$hf_mig$\KB923980\update\updspapi.dll.
    14.765: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\update.ver -> c:\windows\$hf_mig$\KB923980\update\update.ver.
    14.765: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\updatebr.inf -> c:\windows\$hf_mig$\KB923980\update\updatebr.inf.
    14.781: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\eula.txt -> c:\windows\$hf_mig$\KB923980\update\eula.txt.
    14.781: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\branches.inf -> c:\windows\$hf_mig$\KB923980\update\branches.inf.
    14.812: DoInstallation: Installing assemblies with source root path:
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\
    14.812: Num Ticks for Copying files : 2000
    14.812: Num Ticks for Reg update and deleting 0 size files : 0
    14.843: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
    empty; nothing to do.
    14.906: RebootNecessary = 0,WizardInput = 1 , DontReboot = 1, ForceRestart = 0
    1.125:
    ================================================================================
    1.141: 2006/11/18 08:22:46.062 (local)
    1.141:
    C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\2536a7f329d0aed070b40696d12843c0\update\update.exe (version 6.2.29.0)
    1.141: Hotfix started with following command line: /si
    /ParentInfo:cf0cda866b1dda4ba6d6c47a1e6f0867
    1.328: DoInstallation: CleanPFR failed: 0x2
    1.344: SetProductTypes: InfProductBuildType=BuildType.IC
    1.344: SetAltOsLoaderPath: No section uses DirId 65701; done.
    1.422: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB923980$
    1.422: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
    0xe0000102
    1.438: ref tag c:\windows\system32\sp4.cab does not exist
    1.438: ref tag c:\windows\system32\sp3.cab does not exist
    1.438: ref tag c:\windows\system32\sp2.cab does not exist
    1.438: ref tag c:\windows\system32\sp1.cab does not exist
    1.438: ref tag c:\windows\system32\driver.cab does not exist
    1.438: ref tag c:\windows\system32\fp40ext.cab does not exist
    1.438: ref tag c:\windows\system32\fp40ext1.cab does not exist
    1.438: ref tag c:\windows\system32\wms4.cab does not exist
    1.438: ref tag c:\windows\system32\wms41.cab does not exist
    1.438: ref tag c:\windows\system32\ims.cab does not exist
    1.438: ref tag c:\windows\system32\ims1.cab does not exist
    1.438: ref tag c:\windows\system32\ins.cab does not exist
    1.438: ref tag c:\windows\system32\ins1.cab does not exist
    1.438: Starting AnalyzeComponents
    1.438: AnalyzePhaseZero used 0 ticks
    1.438: No c:\windows\INF\updtblk.inf file.
    1.438: OEM file scan used 0 ticks
    1.547: AnalyzePhaseOne: used 109 ticks
    1.547: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    1.547: AnalyzeComponents: Hotpatching is disabled.
    1.547: FindFirstFile c:\windows\$hf_mig$\*.*
    1.797: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    1.797: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    1.828: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    1.828: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    1.828: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    1.828: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    1.875: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    1.875: AnalyzeForBranching used 0 ticks.
    1.875: AnalyzePhaseTwo used 0 ticks
    1.875: AnalyzePhaseThree used 0 ticks
    1.875: AnalyzePhaseFive used 0 ticks
    1.875: AnalyzePhaseSix used 0 ticks
    1.875: AnalyzeComponents used 437 ticks
    1.875: Downloading 0 files
    1.875: bPatchMode = TRUE
    1.875: Inventory complete: ReturnStatus=0, 453 ticks
    1.875: Num Ticks for invent : 453
    1.875: [dumpDownloadTask] We have all necessary files for the package to
    install. Return STATUS_READY_TO_INSTALL
    1.875: dumpDownloadTask returned 0xf201 (ready to install)
    1.907: KB923980 installation did not complete.
    1.907: Update.exe extended error code = 0xf201
     
    Dave Power, Nov 18, 2006
    #13
  14. Crazy-Chris

    Bill Y Guest

    I am also having this same issue. This fix has downloaded many times today
    LOG attached
    ..234:
    ================================================================================
    1.234: 2006/11/18 08:52:56.671 (local)
    1.234:
    C:\WINDOWS\SoftwareDistribution\Download\154fcf8f21f4137d09271267cc1c5727\update\update.exe (version 6.2.29.0)
    1.234: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    1.234: Hotfix started with following command line: -q -z -er
    /ParentInfo:056a965a940d12449beffebd9684406b
    3.578: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
    error 0x2
    3.578: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
    error 0x2
    3.578: DoInstallation: CleanPFR failed: 0x2
    3.640: SetProductTypes: InfProductBuildType=BuildType.IC
    3.656: SetAltOsLoaderPath: No section uses DirId 65701; done.
    3.656: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB923980$
    3.672: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
    0xe0000102
    3.719: ref tag c:\windows\system32\sp4.cab does not exist
    3.719: ref tag c:\windows\system32\sp3.cab does not exist
    3.719: ref tag c:\windows\system32\sp2.cab does not exist
    3.719: ref tag c:\windows\system32\sp1.cab does not exist
    3.719: ref tag c:\windows\system32\driver.cab does not exist
    3.719: ref tag c:\windows\system32\fp40ext.cab does not exist
    3.719: ref tag c:\windows\system32\fp40ext1.cab does not exist
    3.719: ref tag c:\windows\system32\wms4.cab does not exist
    3.719: ref tag c:\windows\system32\wms41.cab does not exist
    3.719: ref tag c:\windows\system32\ims.cab does not exist
    3.734: ref tag c:\windows\system32\ims1.cab does not exist
    3.734: ref tag c:\windows\system32\ins.cab does not exist
    3.734: ref tag c:\windows\system32\ins1.cab does not exist
    3.734: Starting AnalyzeComponents
    3.734: AnalyzePhaseZero used 0 ticks
    3.734: No c:\windows\INF\updtblk.inf file.
    3.734: OEM file scan used 0 ticks
    3.984: AnalyzePhaseOne: used 250 ticks
    3.984: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    3.984: AnalyzeComponents: Hotpatching is disabled.
    3.984: FindFirstFile c:\windows\$hf_mig$\*.*
    5.187: KB923980 Setup encountered an error: The update.ver file is not
    correct.
    5.578: AnalyzeForBranching used 0 ticks.
    5.578: AnalyzePhaseTwo used 0 ticks
    5.578: AnalyzePhaseThree used 0 ticks
    5.578: AnalyzePhaseFive used 0 ticks
    5.844: AnalyzePhaseSix used 266 ticks
    5.844: AnalyzeComponents used 2110 ticks
    5.844: Downloading 0 files
    5.844: bPatchMode = TRUE
    5.844: Inventory complete: ReturnStatus=0, 2188 ticks
    5.844: Num Ticks for invent : 2188
    5.844: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
    c:\windows\inf\HFX12B.tmp
    5.875: Copied file: c:\windows\inf\branches.inf
    15.890: Allocation size of drive C: is 4096 bytes, free space = 33546842112
    bytes
    16.547: Drive C: free 31992MB req: 5MB w/uninstall 0MB
    16.547: CabinetBuild complete
    16.547: Num Ticks for Cabinet build : 10703
    16.547: DynamicStrings section not defined or empty.
    16.578: FileInUse:: Detection disabled.
    17.578: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
    0xe0000102
    17.656: System Restore Point set.
    17.750: Copied file: C:\WINDOWS\system32\spmsg.dll
    17.750: PFE2: Not avoiding Per File Exceptions.
    18.109: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\update_SP2QFE.inf -> c:\windows\$hf_mig$\KB923980\update\update_SP2QFE.inf.
    18.203: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\spuninst.exe -> c:\windows\$hf_mig$\KB923980\spuninst.exe.
    18.219: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\spmsg.dll -> c:\windows\$hf_mig$\KB923980\spmsg.dll.
    18.422: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\spcustom.dll -> c:\windows\$hf_mig$\KB923980\update\spcustom.dll.
    18.469: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\KB923980.CAT -> c:\windows\$hf_mig$\KB923980\update\KB923980.CAT.
    18.578: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\update.exe -> c:\windows\$hf_mig$\KB923980\update\update.exe.
    18.687: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\updspapi.dll -> c:\windows\$hf_mig$\KB923980\update\updspapi.dll.
    18.797: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\update.ver -> c:\windows\$hf_mig$\KB923980\update\update.ver.
    18.812: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\updatebr.inf -> c:\windows\$hf_mig$\KB923980\update\updatebr.inf.
    18.828: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\eula.txt -> c:\windows\$hf_mig$\KB923980\update\eula.txt.
    18.844: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\update\branches.inf -> c:\windows\$hf_mig$\KB923980\update\branches.inf.
    18.890: DoInstallation: Installing assemblies with source root path:
    c:\windows\softwaredistribution\download\154fcf8f21f4137d09271267cc1c5727\
    18.890: Num Ticks for Copying files : 2343
    18.890: Num Ticks for Reg update and deleting 0 size files : 0
    18.906: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
    empty; nothing to do.
    19.047: RebootNecessary = 0,WizardInput = 1 , DontReboot = 1, ForceRestart = 0



















     
    Bill Y, Nov 18, 2006
    #14
  15. Crazy-Chris

    Bill Y Guest

    I have unistalled per previous instructions this fix, and have marked to not
    look at it as noted. I need to know how to get this installed correctly

     
    Bill Y, Nov 18, 2006
    #15
  16. Crazy-Chris

    Aia Guest

    Having the same issue: Windows Update claims it installed successfully,
    appears in add/remove programs and my Windows Update history lists all 7
    attempts at installing it as successful. Uninstalling did not help. No
    netware service listed in services, no Novell products installed (as far as I
    know), XP Home with SP2.

    My registry entry for the update is identical to the one listed earlier by
    . Looking in the system32 folder nwprovau.dll and
    nwapi32.dll are both present, but nwapi32.dll is version 4.1.110.1. Should
    all 4 dll's be present in this folder?

    Also, if the update is only needed where Netware is in use, then why does
    Windows XP class it as an essential update for all Windows XP systems?
     
    Aia, Nov 18, 2006
    #16
  17. Crazy-Chris

    Crazy-Chris Guest

    Yes, it is.
    No, and never have been.
    It is all as you describe it.
    This service is not listed.
     
    Crazy-Chris, Nov 19, 2006
    #17
  18. You're not butting in and thanks for the feedback. I have no hard
    evidence but, IMHO this update *should not* be installed unless the
    service listed in the MS Sec Bulletin, " Client Service for NetWare ",
    is present in the Services console.
    I'll *try* to get someone at MS to check out this thread.

    THANK YOU to all who have pitched in !!!

    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Nov 19, 2006
    #18
  19. The location of the files in FileList is what's important. If they are
    not being installed to system32 or system32\drivers then the update is
    not installing.
    Suggest the next time it's offered to be installed, uncheck the box next
    it and put a check in the box next to " Do not notify me ... ".
    This will hide the update for now.

    I'm trying to get someone from MS to check out this thread. Stay tuned.

    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


     
    MowGreen [MVP], Nov 19, 2006
    #19
  20. To everyone who has pitched in on this thread ... hang in there, I'm
    attempting to get someone from MS to check out this thread.
    For now I'd suggest uninstalling the update from Add/Remove Programs in
    the Control Panel.
    When the update is offered to be installed again, uncheck the box next
    to it and click OK, then put a check in the box next to " Do not notify
    me ... "

    In order to see the above dialogue Automatic Updates should be set to
    either " Download the updates ... let me choose when to install them "
    or " Notify me but don't automatically download or install them "

    Right click My Computer on the Desktop or Start Menu, choose Properties.
    Click the Automatic Updates tab to access the options.


    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Nov 19, 2006
    #20
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