KB 923980 wants to be installed ever and ever again ?

Discussion in 'Windows Update' started by Crazy-Chris, Nov 15, 2006.

  1. Crazy-Chris

    plasnant Guest

    I am also having the same problem.

    XP SP2, IE7 and no Novell products.

    I suspect the culprit is the Microsoft File Transfer Manager.


    plasnant, Nov 19, 2006
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  2. Crazy-Chris

    aqui_c Guest

    I'm another with the same problem!
    Hope someone reads this thread and gives a solution!
    aqui_c, Nov 20, 2006
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  3. Microsoft PowerToys for Windows XP

    I have no earthly idea why phantom messages come up from uninstalling
    KBs unless the PowerToys was installed after the KB.
    Even then, the phantom messages are not logical unless there is a file
    dependency. What file dependency does the Novell update have to do with
    Power Toys ?

    MowGreen [MVP 2003-2007]
    *-343-* FDNY
    Never Forgotten
    MowGreen [MVP], Nov 20, 2006

  4. That might be a significant factor but not everyone in this thread
    is disclosing whether they have "XP Home" or "XP Pro".

    FWIW I have Pro and I just installed that update with no problem at all.
    However, because of the controversy about it, I installed it separately
    and have a FileMon trace of the install procedure up until the reboot.

    Even before that though I was surprised by the fact that your log
    had no mention of the modules being updated. The update_SP2GDR.inf
    file (in the SoftwareDistribution\Download folder for that update) shows
    that some different processing may happen for XP Pro users but other
    common processing seems possible (depending on how the .inf file is used).

    You mention that you downloaded and tried installing the update manually.
    FYI manual installs have some additional options via the command line.
    E.g. you could use the /help switch. That expands the update.exe
    file into a temporary directory from which its modules can be extracted.
    I notice that it also has a slightly ambiguous switch called /integrate:
    Perhaps this could be used as a way of specifying an extract directory?


    <title>Command-line switches for Windows software update packages</title>

    (Live Search for
    integrate switch update site:microsoft.com

    After reading the article I'm wondering if the /Help switch's display
    may be only partial (e.g. perhaps to conserve space or not make the help
    overwhelming). For example, if the article is a more accurate list of the
    update's switches (or the switches of whatever your download is called),
    you could perhaps invoke /verbose to get a more comprehensive log
    which included more of the file processing. Similarly if the /extract switch
    worked as implied by the article you wouldn't have the extra confusion
    of trying to figure out where the files had been extracted before the
    /help window was opened. (<w>) Etc.


    Robert Aldwinckle
    Robert Aldwinckle, Nov 21, 2006
  5. Crazy-Chris

    Crazy-Chris Guest

    Hi, are there any news ? The MS support told me to rename the Software
    Distribution and catroot2 folders, but this did not work either.

    Crazy-Chris, Nov 21, 2006
  6. In a post by Ariel Monaco, same Subject as this one, posted date 11/20,
    I assume the update was not installed prior to doing the above or, it
    was uninstalled from Add/Remove Programs if it kept on being reoffered.

    I'm not sure if this is correct as one poster stated that the update was
    uninstalled from ARP, Nwapi32.dll was renamed BUT, the update was not
    offered up again at WindowsUpdate/Microsoft Update. Automatic Updates
    did not offer it up again either.

    So, the only way we'll know is if someone does the above, then installs
    the update, and checks the KB923980.log AND the registry to ensure the
    files are present and in the correct locations.

    Navigate to
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows XP\SP3\KB923980
    Click the plus sign next to KB923980 then click the plus sign next to
    Click on each folder to see what files are now showing in the right
    frame. These are the files that should be listed and they should all be
    version 5.1.2600.3015


    All of the .dll files should be located in system32 and the .sys file in

    MowGreen [MVP 2003-2007]
    *-343-* FDNY
    Never Forgotten
    MowGreen [MVP], Nov 21, 2006
  7. Crazy-Chris

    Crazy-Chris Guest

    To make it short: it does not work. But I have interesting information .

    This is correct. All 4 files are listed in the registry with the correct
    version numbers.
    only nwprovau.dll can be found in \system32. The 3 other files only can be
    found in the Software Disitribution folders, but neither in \system32 nor in
    Crazy-Chris, Nov 21, 2006
  8. ....

    And in the Dllcache?

    Judging by update_SP2GDR.inf XP Home users might expect to see only
    that one module changed in both directories:





    E.g. any other copy procedures specified by that .inf file
    seem to be associated with labels containing "Professional" and "Prf".


    Robert Aldwinckle, Nov 21, 2006
  9. I'll fire up a VPC with XP HE to confirm which files are being replaced
    Robert. Thanks for the info.

    MowGreen [MVP 2003-2007]
    *-343-* FDNY
    Never Forgotten

    MowGreen [MVP], Nov 21, 2006
  10. Well, since you've come this far, let's try this.
    Uninstall the update again from ARP
    Rename Nwprovau.dll to Nwprovau.old
    Now try to install it.
    Restart the system afterwards.

    Did that resolve the issue ?
    The KB923980.log, located in WINDOWS, should show this -

    16.564: Copied file: C:\WINDOWS\system32\nwprovau.dll
    16.584: Copied file: C:\WINDOWS\system32\DllCache\nwprovau.dll
    16.684: Copied file: c:\windows\$hf_mig$\KB923980\SP2QFE\nwrdr.sys
    16.894: Copied file: c:\windows\$hf_mig$\KB923980\SP2QFE\nwwks.dll
    17.015: Copied file: c:\windows\$hf_mig$\KB923980\SP2QFE\nwprovau.dll
    17.335: Copied file: c:\windows\$hf_mig$\KB923980\SP2QFE\nwapi32.dll

    Thanks to Robert Aldwinckle for pointing out the differences in updating
    XP Pro vs. XP Home Edition.

    MowGreen [MVP 2003-2007]
    *-343-* FDNY
    Never Forgotten
    MowGreen [MVP], Nov 22, 2006
  11. Crazy-Chris

    Bill Y Guest

    I renamed the mentioned file, installed the update again, rebooted as
    described. Immediately after reboot update tried to install yet again.

    Still not fixed.

    Bill Y, Nov 22, 2006
  12. Crazy-Chris

    Bill Y Guest

    I tried a second time and this time had disabled my Norton firewall. Still
    does install correctly. Someone from microsfot needs to give us a FIX.

    Bill Y, Nov 22, 2006
  13. And the version of Windows and Service Pack level is ____ ?
    Is Spybot installed ??

    MowGreen [MVP 2003-2007]
    *-343-* FDNY
    Never Forgotten

    MowGreen [MVP], Nov 22, 2006
  14. Crazy-Chris

    Bill Y Guest

    Windows home wdition, service pack 2. I use norton antivirus and firewall,
    and microsoft defender.

    Bill Y, Nov 22, 2006
  15. Crazy-Chris

    deltaseq0 Guest

    I've still not had to reinstall so things are still ok with me.

    This may or may not help but when I reupdated after following Ariel's
    procedure, it was with:

    XP HE SP2
    All of Avg running resident
    Zone Alarm version 6.1 with outly Anti Spyware running resident
    IE7 plus phishing
    SPYBOT with TeaTimer and Immunization running resident.

    I only mention this because some threads are reporting success when
    anti-virus and such are disabled but I'm not sure that is a significant

    Previously, before using Ariel's recommendation, I closed are firewalls,
    anti-spy, etc. but I didn't have much luck. So my experience would be that
    these programs don't contribute to the problem. Also recall that the first
    download contained 2 other updated that when ok with all the TSR programs

    I ran across a thread in this group pointing to
    http://www.amset.info/windows/auto-updates.asp as a fix. Sorry but can't
    remember who posted it but haven't seen anyone report other sucess of
    failure. Just throwing this out there for those still having problems to look


    deltaseq0, Nov 23, 2006
  16. Thanks for posting what protections were enabled in Spybot, Mike.
    I'm puzzled as to why it installs on some XP HE systems and not to others.

    MowGreen [MVP 2003-2007]
    *-343-* FDNY
    Never Forgotten

    MowGreen [MVP], Nov 23, 2006
  17. Give this a shot, Bill :
    That was posted by Ottmar Freudenberger, the world famous Windows Update
    guru ;) NOTE there is a space after the last e and /

    MowGreen [MVP 2003-2007]
    *-343-* FDNY
    Never Forgotten

    MowGreen [MVP], Nov 23, 2006

  18. Time to use FileMon and RegMon to do some concurrent tracing
    and correlate the three logs? <EG>

    Robert Aldwinckle, Nov 24, 2006
  19. To be clear: There's no nwapi32.dll by default in Windows XP Home
    Edition. The file may be installed during a printer driver setup
    (especially those having a LAN interface). Those are often installing
    the IPX network protocol (although that's not really needed in most
    cases). Your nwapi32.dll is dated sometime in 1998 by chance? Have in
    mind, that Windows XP has been released in 2001... The nwapi32.dll
    included in Windows XP (Pro by default) has version 5.1.2600.0 and is
    dated August 2001.

    Anyway, as soon as you're running Windows XP Home Edition *and* there's
    a nwapi32.dll file present, the setup of the update (KB923980) seems to
    be stuck. Renaming the present nwapi32.dll and running the update *once*
    more seems to "cure" the setup from stucking. That's still a workaround
    for a bad designed update routine, but it works.

    Ottmar Freudenberger, Nov 25, 2006
  20. FWIW, an OP stated that disabling Spybot's SDHelper in IE's add ons
    allowed the update to install.

    MowGreen [MVP 2003-2007]
    *-343-* FDNY
    Never Forgotten
    MowGreen [MVP], Nov 25, 2006
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