KB2876315 has failed 11 times

Discussion in 'Windows Update' started by Martin Leese, Sep 23, 2013.

  1. Martin Leese

    Martin Leese Guest


    I am trying to use Windows Update to update
    my computer. Most of the updates have gone
    OK. However, Security Update for Windows
    XP (KB2876315) has failed to install 11
    times with Error Code: 0x80070005. This is
    the only update left outstanding. I tried
    to look up the error code, but the service
    was unavailable.

    The computer is running Windows XP
    Professional SP3. I use a dial-up Internet
    connection (around 47 kbps, very slow).

    Is there anything I can do other than to
    just try and try again? And what does this
    error code mean?
    Martin Leese, Sep 23, 2013
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  2. Martin Leese

    MowGreen Guest

    0x80070005 translates to an Access Denied return code. Either the User
    Account that you're attempting to install the update from does not have
    Administrator privileges or there is security software installed that is
    preventing the update from installing properly.

    You could try manually downloading said update, *save* it ... do NOT
    choose to Run it, then boot to Safe Mode and try installing it :

    Security Update for Windows XP (KB2876315)

    How to configure Windows XP to start in a "clean boot" state

    *-343-* FDNY
    Never Forgotten
    MowGreen, Sep 23, 2013
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  3. Martin Leese

    Martin Leese Guest

    Hi Mow,

    Saving the Update and then running it worked;
    I did not need to boot into Safe Mode. Quite
    why this should be different from running it
    via the Windows Update website is a mystery.
    But then it is Microsoft :)
    Martin Leese, Sep 25, 2013
  4. Martin Leese

    MowGreen Guest

    Cool. Glad to hear that it installed without much difficulty.
    BTW, what is the installed antivirus/security software ... is a 3rd
    party firewall being used or are you using the native XP firewall ?

    *-343-* FDNY
    Never Forgotten
    MowGreen, Sep 26, 2013
  5. Martin Leese

    Martin Leese Guest

    Anti-virus is AVG, firewall is native XP.
    I tried turning both of these off, but the
    Update still wouldn't install via the
    website. (Both were turned on when it did
    install locally.)
    Martin Leese, Sep 26, 2013
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